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Summary Slide

Summary Slide. Guest Room Preferences Room Types Room Configurations All Suite vs. Extended Stay Room Designations Diagram – Preferences Room Numbering Diagram – Room Numbers Room Status Reconciliation Room Status Codes Room Status Life Cycle Room Makeup Key Control

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Summary Slide

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  1. Summary Slide • Guest Room Preferences • Room Types • Room Configurations • All Suite vs. Extended Stay • Room Designations • Diagram – Preferences • Room Numbering • Diagram – Room Numbers • Room Status Reconciliation • Room Status Codes • Room Status Life Cycle • Room Makeup • Key Control • Internet Exercise Figure 4-1

  2. Guest Room Preferences • A hotel guest’s room preferences are defined by his/her choice of: • Room Type • Room Configuration • Room Designation • How might guest room preferences evolve in the future? Figure 4-2

  3. Room Types • Room types are based on the intended number of occupants. The four basic types are: • Single Occupancy • Double Occupancy • Triple Occupancy • Quad Occupancy • Guest room rates typically change with the greater number of occupants. Figure 4-3

  4. Room Configurations • Room configurations characterize the physical makeup of the guest room. • The standard configuration is the room configuration that makes up the majority of the sleeping rooms at a particular hotel. • This is also referred to as Run of House (ROH) rooms. Figure 4-4

  5. Room Configurations • The enhanced configuration is understood to include more amenities and/or services than the standard configuration. • The suite configuration involves a larger room (in terms of square footage) than the standard configuration. • The disabled access configuration represents guest rooms equipped to meet the guidelines of the ADA. Figure 4-5

  6. All Suite vs. Extended Stay Standard Configurations • Room configurations remain constant among all hotel target markets. • The standard configuration is the category of guest room that is the most prevalent at a specific hotel. • Enhanced and suite configurations for these target markets are based on the most prevalent (ROH) room makeup. Figure 4-6

  7. Room Designations • The room designation identifies whether it is a smoking or nonsmoking room. • Hotels may distinguish room designations by grouping them on separate floors. • How does the recent tobacco legislation limiting smoking areas affect how hotels designate their rooms? Figure 4-7

  8. Single Double Triple Quad Guest Room Preferences Room Type + Room Configuration Standard Enhanced Suite Disabled Access Smoking NonSmoking + Room Designation = Guest Room Preferences Figure 4-8

  9. Room Numbering • Hotels assign room numbers by floor. Each floor designates the first portion of the room numbers, while the rest of the room numbers are sequentially assigned on that floor. • The assignment of the first floor room numbers is relative to the location of the front desk and lobby. • What numbers are routinely omitted in North America? Asia? Figure 4-9

  10. Sequential Room Numbering Room Numbering 101 103 105 107 109 1st Floor Guest Room Corridor 102 104 106 108 110 Figure 4-10

  11. Room Status Reconciliation • The hotel industry assigns a status to every guest room to discern what guest rooms are available for sale. • Room status reconciliation ensures that rooms are properly designated by their current status and assigned a new status as it changes. Figure 4-11

  12. Room Status States • Room status categories are grouped by the guest room’s state of occupancy, state of cleanliness, and state of exception. • These states are: • Occupied • Vacant • Dirty • Clean • Ready • Out of Order Figure 4-12

  13. Room Status States • State of Occupancy • Occupied–Applies to a room that has been assigned to a guest and the guest has checked in. • Vacant–The guest has checked out of the room. • Ready–Room is available for new occupancy. Figure 4-13

  14. Room Status Codes • A room status code combines both occupancy and cleanliness information • Vacant/Ready • Vacant/Clean • Vacant/Dirty • Occupied/Dirty • Occupied/Clean Figure 4-14

  15. Figure 4-15

  16. Guest Room Makeup • The universal items in North American Hotels are: • Bed • Phone • Bathroom • Television • What are some other items that might be included in a hotel’s standard configuration? Figure 4-16

  17. Key Control Systems • Key control systems are used to ensure guest safety by changing the access to a guest room between guests. • They include: • Metal Keys • Key Cards • Computer Controlled Systems • What are the strengths and weaknesses of each system? Figure 4-17

  18. Guest Room Internet Exercise • Hotels and their respective guest rooms come in all shapes and sizes. Many hotel home pages offer "virtual tours" of their guest rooms. • Using the Internet URLs provided, select a few hotels and compare and contrast the differences in guest room make up and design. • How can these Internet marketing tools be better utilized? Figure 4-18

  19. Hotel Chain Web Sites Navigate to a specific hotel to find the "Virtual Tour“ or slide show features http://www.omnihotels.com/directory http://www.hyatt.com http://www.interconti.com http://www.hilton.com http://www.embassysuites.com Figure 4-19

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