Summary Slide. Property Management System Diagram – The Guest Account Guest Registration Menu Diagram – Guest Accounting Menu Display Check-in Illustration Steps 1 to 10 Registration Card Diagram Registration Card PMS Hierarchy Diagram – PMS Hierarchy Internet Exercise. Figure 8-1.
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The Guest Account–
Two Parts of the Same Whole
Guest Registration Menu
Guest Accounting Menu Display
Guest Name: M/M JonesRoom Number: 123
Arrival Date: 12/1Payment Billing Method : CA/SRT
Departure Date: 12/3Reservation Status:I
Line #DateRoom/AcctReferenceCredit Debit Empl.
112/1123Room Rate 100.00 AI
212/1123Room Tax 6.00 AI
312/2123Room Serv. 38.50 JB
412/2123Movie 8.00 KM
512/2123Room Rate 100.00 AI
612/2123Room Tax 6.00 AI
712/3132Gift Shop 12.95 JB
812/3132Gift Shop (132) 12.95 (TR) JB
1012/3123Bar 10.00 (CO)SD
1112/3123Check Out 258.50
Step 1 is to identify the arrival and departure information, and if need be, verify with management the availability of sleeping rooms.
Step 2 is to identify the room type the guest prefers. Agents should do their best to match the guest’s room preferences with what is available.
Step 3 is to use the PMS system to determine what available rooms in the hotel inventory match the guest’s room preferences.
Step 4 is to assign a specific room number based on what PMS indicated was available.
Step 5 is to determine the tax status of the guest. If the guest works for agencies of the government, or certain not-for-profit organizations, he or she may be tax exempt.
Step 6 is needed to determine method of payment.
Step 7 In this step, the front desk agent is able to make notes relevant to the guest for other employees. Because this guest is paying by check, a good practice is to note the check number in the registration menu. Also, another note was made indicating that this disabled guest may need assistance later.
Step 8 is to gather personal identification information, such as name, address, phone, and company name, if applicable. A driver’s license or some other proper form of identification should be shown.
Step 9 is to verify the market code. The market code is needed to serve as a “check and balance” to the sleeping room rate assigned. The market code should match the rate. This is needed to uncover any possible fraud by front desk employees (e.g., reducing a rate for a friend).
Step 10 is the final step. The rate is typically assigned at the time a market code is issued. However, since this was a walk-in, and the walk-in rate changes, this rate was assigned last.
The Registration Card
Card # 001
Nice Hotel and Towers
123 Nice Avenue, Anywhere, USA
Arrival Date______Departure Date_______Payment________
Room Preference________ Rate___________
(By signing above, I hereby confirm all details contained herein are correct and agree to abide by hotel policies)
Check-in Time is 3PM (15:00) Check Out Time is 12:00
Guest Name __________________________
Company Name _______________________
This exercise exposes you to a different PMS system.
Hospitality Technology Solutions
Resort Systems Inc.
Hotel Data Systems