1 / 13

Influencing Stakeholders

Influencing Stakeholders. Eastern Iowa IIBA Chapter meeting 2017 February 15 Presented by: Kathy Johnson. Baseline. Problem Solving Examples Stakeholder analysis Examples Change Management Examples Influencing Motivation for Change. Problem Solving. Step 1: P otential

westlake
Download Presentation

Influencing Stakeholders

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Influencing Stakeholders Eastern Iowa IIBA Chapter meeting 2017 February 15 Presented by: Kathy Johnson

  2. Baseline • Problem Solving • Examples • Stakeholder analysis • Examples • Change Management • Examples • Influencing • Motivation for Change

  3. Problem Solving Step 1: Potential Step 2: Obstacles Step 3: SMART Goal Step 4: ID systemic root cause Step 5: Task plan Step 6: Implement Step 7: Verify Step 8: Enjoy!

  4. Stakeholder Analysis Examples

  5. Change Management • Awareness of the need for change • Desire to support the change • Knowledge of how to change • Ability to demonstrate new skills and behaviors • Reinforcement to make the change stick

  6. Think Like an Influencer • PERSUADE: First used in 1505-1515 • Based on Latin words meaning Advise through to Completion • Verb: cause (someone) to do something through reasoning or argument • Synonyms: coax · convince · get · induce · win over · bring around ·coerce · influence · sway · inveigle · entice · tempt · lure · cajole · wheedle · procure · sweet-talk · twist someone's arm · make • MOTIVATE: First used in 1836, French or German • Verb: stimulate (someone's) interest in or enthusiasm for doing something • Synonyms: prompt · drive · move · inspire · stimulate · influence · activate · impel ·push · propel · spur (on)

  7. Influence: The ability to change behavior. It’s one of the most important capacities we possess.

  8. Clarify Measurable Results • The measure of a measure is how it influences behavior. – Joseph Grenny, Influencer, Vital Smarts

  9. Influence Challenge • Are there results you’d like to achieve? • Does your challenge require someone to change behavior? • Is that someone you? • Is the problem that your behavior is affecting the behavior of others? • IF NOT, TRY AGAIN. WE ARE TALKING ABOUT IMPACTING BEHAVIOR OF OTHERS. • Will having a conversation solve the problem? • AWESOME. DISCUSS. • Would resolving the challenge improve results? • Do you care about those results? • Is the challenge persistent or ongoing? • INFLUENCE CHALLENGE! Challenge others for the right reasons. - Bob the BA, Bob Prentiss

  10. Strategies • Crucial Moments: • The point in time where the right behavior, if enacted, leads to the results you want. The “When” • Vital Behaviors: • High-leverage actions that, if routinely enacted, will lead to the results you want. The “What” • Commitment: • Buy in vs compliance • Explore motivations that already exist vs providing information. • Ask influential questions about values they already have. Your project will live or die depending on your ability to persuade important contacts. – Chris Gaborit, August 29 2014, The Sydney Morning Herald

  11. Influence Sources

  12. Review • Multiple methods to understand and implement change. • Problem Solving, Stakeholder Analysis, Change Management, Influencing • Think like an influencer • Changing someone’s behavior. • Persuade vs Motivate • Influencer Model • Clarify Measurable Results • Identify Vital Behaviors • Diagnose Influence Source • Commitment: • Buy in vs compliance • Explore motivations that already exist vs providing information. • Ask influential questions about values they already have.

  13. Questions and References • Problem Solving • https://www.sps-cl.com/ • Stakeholder analysis graphic • http://www.sketchbubble.com/ • http://www.sketchbubble.com/ • Change Management • https://www.prosci.com • Influencer Model • https://www.vitalsmarts.com/influencer/ • http://www.dictionary.com • Little Slices of BIG Truths • https://www.bobtheba.com/

More Related