KX-TDA200/100 System ( Production Version 2.02 )

1. KX-TDA200/100 System(Production Version 2.02) Panasonic Communications Co., Ltd. Office Network Company Edition 1.0 31 May, 2006 Chapter 3Enhanced ICD Group

2. Index 1. Network ICD Group 2. Outside Destinations in ICD Group 3. CLIP mode for ICD Group with cellular phone 4. PS roaming 5. ICD Group PT simultaneous ring 6. ICD Group call distribution longest idle extension 7. Wrap-up for outgoing call 8. ICD group key enhanced phantom key mode

3. Function 1. Network ICD Group

4. 1.Network ICD group (1/5) (1)Description Using virtual PSs in an ICD Group, up to 4 other PBXs can be called at the same time. (2)Sample configuration Public CO 2nd Building Main Building ICD Group 200 EXT201 ICD Group 100 EXT202 Virtual PS 1Fwd to Other PBX Virtual PS 2Fwd to Other PBX 3rd Building PS 401 PS 402 EXT101 EXT102

5. 1.Network ICD group (2/5) (3)Programming (1/3) Step 1 Assign Virtual PS - A virtual PS is assigned

6. 1.Network ICD group (3/5) (3)Programming (2/3) Step 2 Assign FWD ALL destination in Virtual PS - The forwarding type of the virtual PS is set to All Calls. - The forwarding destination is an outside party, including an extension at another PBX in the network. - FWD to trunk is allowed through COS programming for the virtual PSs.

7. 1.Network ICD group (4/5) (3)Programming (3/3) Step 3 Assign Network ICD Group member - The distribution method for the ICD Group is set to Ring. - A virtual PS is assigned as a member of the ICD Group. - Up to 4 virtual PSs can be assigned to a single ICD Group. (If more than 4 are assigned, the 4 virtual PSs with the lowest member numbers are available.)

8. 1.Network ICD group (5/5) (4)Condition - Hardware Requirement KX-TDA6920, KX-TDA0920 or KX-TDA3920 SD Memory Card - ELCOT/LCOT trunks(w/o Reverse circuit detection), T1 trunk(Channels of a LCOT type) do not support. - Calls to an ICD Group will ring at a virtual PS even if all of the other extensions assigned to the group are busy. - If all members of an ICD Group are virtual PSs, and trunk lines are available but the called parties are all busy, neither the queuing or overflow features will operate. Therefore, it is recommended that at least one PT or SLT is also assigned to an ICD Group. - To log in to or out of a group, a virtual PS user can access the PBX through DISA, enter the Walking COS feature number (if required), and access log-in/log-out settings. - Delayed ringing can be assigned for virtual PSs. - The wrap-up time feature is not available for virtual PSs. - When forwarding calls to a public trunk, system programming selects whether the CLIP number of the original caller or of the virtual PS is sent to the forward destination. When calling using a private network, the CLIP number of the calling party will always be sent.

9. Function 2. Outside Destinations in ICD Group

10. 2.Outside Destinations in ICD Group (1/4) Supported Public CO Types Analog CO with Reverse Yes Analog CO without Reverse CS No Analog DID Yes ISDN / E1 Yes T1 (CH Type : LCO) No T1 (CH Type : Other) Yes (1)Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group. (2)Sample configuration Public CO Cellular Company Main Building ICD Group 100 PS 151 Virtual PS 1 Fwd to Cellular EXT101 PS 152 Virtual PS 2 Fwd to Cellular PS102

11. 2.Outside Destinations in ICD Group (2/4) (3)Programming (1/2) Step 1 Assign Virtual PS Step 2 Assign FWD ALL destination in Virtual PS Step 3 Assign Network ICD Group member Step 4 Assign FWD to trunk is allowed (Through COS programming for the virtual PSs) Step 5 Assign the distribution method for the ICD Group is set to Ring

12. 2.Outside Destinations in ICD Group (3/4) (3)Programming (2/2) Step 6 Assign send CLIP of CO Cellular Phone

13. 2.Outside Destinations in ICD Group (4/4) CS (4)Condition - Hardware Requirement KX-TDA6920, KX-TDA0920 or KX-TDA3920 SD Memory Card (5)Other 3 XDP parallel solutions are available Public CO Company Cellular Company Cordless SLT PS Cellular Phone XDP DPT-SLT XDP Parallel Wireless XDP Parallel Parallel Solution (since KX-TD1232) (since KX-TDA first version) New Application

14. Function 3. CLIP mode for ICD group with cellular phone

15. 3.CLIP mode ICD group with cellular phone (1/3) (1)Description When a trunk line call is received at an ICD Group containing a virtual PS, selects whether the CLIP number of the original caller, or the CLIP number assigned to the virtual PS, is sent to the virtual PS's forwarding destination to identify the call origin This setting only applies to calls automatically forwarded to public trunk lines using the ICD Group with Cellular Phone feature. (Not for standard forwarding call and transferred call) (2)Sample configuration Public CO Cellular Company Main Building ICD Group 100 You can select to send CLIP of “Original Caller” or “virtual PS”. Virtual PS 1 Fwd to Cellular PS 151 Virtual PS 2 Fwd to Cellular PS 152

16. 3.CLIP mode ICD group with cellular phone (2/3) (3)Programming • Disable : The CLIP number assigned to the virtual PS is sent. • Enable : The CLIP number of the original caller is sent.

17. 3.CLIP mode ICD group with cellular phone (3/3) (4)Condition - Hardware Requirement KX-TDA6920, KX-TDA0920 or KX-TDA3920 SD Memory Card

18. Function 4. PS roaming (Using network ICD group)

19. 4.PS roaming (1/6) CS CS CS CS CS CS CS CS (1)Description Using virtual PSs in an ICD Group, up to 4 other PBXs can be called at the same time. (2)Sample configuration Public CO Main Building ICD Group 2nd Building PS 201 ICD Group 100 3rd Building PS 151 Virtual PS 1 Fwd to PS atOther PBX EXT101 PS 301 PS 152 4th Building Virtual PS 2 (Fwd) PS 153 PS102 Virtual PS 3 (Fwd) PS 401

20. 4.PS roaming (2/6) (3)Programming (1/4) Step 1 Assign Virtual PS - A virtual PS is assigned

21. 4.PS roaming (3/6) (3)Programming (2/4) Step 2 Assign FWD ALL destination in Virtual PS • Each virtual PS is set to forward calls to the extension number of the actual PS as registered at one • of the other PBXs.

22. 4.PS roaming (4/6) (3)Programming (3/4) Step 3 Assign Network ICD Group member • When a call is received at one of the PBXs, it is forwarded to all of the other PBXs. • One private network channel is used to forward an incoming call to one other PBX. • Therefore, if a PS is registered at 3 other PBXs, 3 private network channels are needed to forward a single call to all of the PBXs.

23. 4.PS roaming (5/6) (3)Programming (4/4) Step 4 Step 5 Assign Out of Range Registration Assign Out of Range Timer If no signal is received from a PS for the preprogrammed length of time when an incoming call is received, the communication status of the PS is set to Out of Range, if enabled through system programming.

24. 4.PS roaming (6/6) (4)Condition • - Hardware Requirement • KX-TDA6920, KX-TDA0920 or KX-TDA3920 SD Memory Card • - When a PS comes within range of a certain PBX, Out of Range status is automatically released. • However, in some negative wireless network conditions, Out of Range status may not be released • automatically. • In this case, the PS user can manually release Out of Range status by pressing the TALK button • and confirming that a dial tone can be heard from the PBX. • If the status of a PS is set to Out of Range at all PBXs that it is registered to, the call will be redirected • to the overflow destination of the ICD Group. • - Handover from one PBX to another PBX during a conversation is not possible.

25. Function 5. ICD Group PT simultaneous ring

26. 5.ICD Group PT simultaneous ring (1/2) (1)Description PTs linked to the same DLC/DHLC card ring simultaneously. (2)Sample configuration Previous specification New specification Start Ring at the same time 3 seconds later Port 4 Port 8 Port 3 2 seconds later Port 7 Port 2 Port 6 1 second later Port 1 Port 1 Port 5

27. 5.ICD Group PT simultaneous ring (2/2) (3)Programming The programming is unnecessary. (4)Condition PT rings by the first phase of each extension card. (It is unrelated whether it is ICD group arrival of a message. ) It works with DHLC/DLC card.

28. Function 6. ICD Group call distribution longest idle extension

29. 6.ICD Group call distribution longest idle extension (1/3) (1)Description UCD group works as ACD (Longest Idle) group if optional SD card is installed. (2)Sample configuration 1st call starts from EXT. B.(Longest Idle) EXT.A EXT.B EXT.C EXT.D No answer FWD (same operation of UCD) Receive the last call. 2nd call starts from EXT. C.(Longest Idle) EXT.A EXT.B EXT.C EXT.D

30. 6.ICD Group call distribution longest idle extension (2/3) (3)Programming Step 1 Assign to Enable for Longest Idle Destination • You can selects whether incoming calls are distributed to idle extensions evenly in order • (UCD), or to the extension that has been idle the longest (ACD).

31. 6.ICD Group call distribution longest idle extension (3/3) (4)Condition • - Hardware Requirement • KX-TDA6920, KX-TDA0920 or KX-TDA3920 SD Memory Card • ACD does not work for ISDN extensions or PS Ring Groups. • - Longest idle data is deleted by power supply Off/On of the main unit. • After power supply On/Off of the main unit, incoming call is arrived in order of mounting the • Extension card.

32. Function 7. Wrap-up for outgoing call

33. 7.Wrap-up for outgoing call (1/4) (1)Description The wrap-up feature works for any call including outgoing calls (not just ICD group calls). A wrap-up timer can be programmed for each extension (not ICD group member) in this case. (2)Operation End of Call ICD Group Member Type of Wrap-up timer? Extension NO CLI Destination assigned? YES Start Wrap-up timer for EXT Start Wrap-up timer for ICD-G Not start Wrap-up timer Additional processing

34. 7.Wrap-up for outgoing call (2/4) (3)Programming (1/3) Step 1 Assign whether ICD Group Wrap-up timer or extension wrap-up timer is used. <Extension> The timer is activated after all calls to or from the extension, including a retrieved call on hold. <ICD Group Member> The timer is only activated after calls to the extension through an ICD Group.

35. 7.Wrap-up for outgoing call (3/4) (3)Programming (2/3) Step 2-1 Assign ICD Group wrap-up timer

36. 7.Wrap-up for outgoing call (4/4) (3)Programming (3/3) Step 2-2 Assign ICD Extension wrap-up timer Wired Extension Portable Station

37. Function 8. ICD group key enhanced phantom key mode

38. 8.ICD group key enhanced phantom key mode (1/3) (1)Description Selects whether ICD Group buttons at extensions operate as normal or in Enhanced Phantom button mode. When set to Enhanced Phantom mode, creating an ICD Group button at an extension using PT personal programming automatically registers the extension as a member of the relevant ICD Group. This allows end users to make groups easily using PT personal programming. (2)Sample configuration

39. 8.ICD group key enhanced phantom key mode (2/3) (3)Programming • You can select “Group DN”(present) or “Enhanced Phantom”(New).

40. 8.ICD group key enhanced phantom key mode (3/3) (4)Condition • - When the button is created, the extension will be automatically registered in the lowest-numbered • available member slot for the group. • - Calls to the group can be received at the extension with no further programming. • If no member slots are available for that group, the button cannot be created and an alarm tone will • be heard. • When creating an ICD Group button in this mode, the user can also specify the delayed ringing • settings. • If an extension user deletes the last ICD Group button at his extension for a certain group, he will • also be deregistered as a member from that group.

41. Chapter 3Enhanced ICD Group Thank you very much !