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Today’s Topic. A Celebration of Commitment and Success. Total Quality Service. Why did we initiate this training?. You asked for it Our organization believes quality customer service is essential in meeting the needs of the community. In the Beginning, We promised to….

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Presentation Transcript
Today s topic
Today’s Topic

A Celebration of Commitment and Success

Total Quality Service


Why did we initiatethis training?

  • You asked for it

  • Our organization believes quality customer service is essential in meeting the needs of the community


In the Beginning, We promised to…

  • Help you better understand what comprises your BEST

  • Learn how to make sure your BEST is clear and obvious to others

  • Provide you with the tools you need to help reduce stress arising out of conflict

  • Learn skills that would improve your relationships with others


In the end
In The End...

We Did It!


Employee’s CommitmentStatement

If we pay attention to how we treat each

other, how we treat the customer,

and how we define our attitude and

commitment, we will achieve a perfect

“10” in customer service delivery.


Video Presentation

Total Quality Service


Attaining excellence
Attaining Excellence

  • Communicate with others in your team

  • Do your best and know your responsibilities

  • Help create a spirit of trust

  • Align your efforts with the team

  • Be prepared to help out where needed


Thank you
Thank You

…for your cooperation your participation and your enthusiasm!


When you return to your work,remember…

Believe in yourself

because you are the best!


YOU

Are Now The Key

To Customer Satisfaction


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