June 5, 2013. Team Three Hubert Park Joan Storey Analicia Villanueva

1. June 5, 2013.TeamThreeHubert ParkJoan StoreyAnalicia Villanueva Final Project Mobile User Experience Psychiatric Clinic App Tufts University MedicalSchool

2. Final Project Mobile User Experience Psychiatric Clinic App Tufts University MedicalSchool Organization: Psychiatry Clinic

3. Final Project Mobile User Experience • Psychiatric Clinic App • Team Thr • ee Tufts University MedicalSchool Goals for app: 1) Increase effectiveness of 20 minute medication visits, for patients with depression2) Improve data collecting, regarding satisfaction with medication, adherence side effects when patient is in waiting room and seamlessly transfer data to MD; 3) coach patient questions and participate more in session.

4. Final Project Mobile User Experience • Psychiatric Clinic App • Team Three Tufts University MedicalSchool Goals for app: 4) Increase adherence with treatment5) Evaluate if medical visits are more efficient, without losing the human touch.6) Improve efficiency and effectiveness, offering a free app to patients that will be reusable every time a new patient comes in.7) Improve data bases that will be simultaneously saved- Data of every patient.

5. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool Concept Statement: This app will :1) Assess patients’ knowledge about their medication (s).2) Fill in patient gaps in understanding how to take their medications and what they are supposed to do.. 3) Collect information about how and when the patient takes the medication, its side effects, if any, whether the patient feels its working and wants to continue on it. 4) Formulate and coach patient to ask personalized question.

6. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool Concept Statement: This app will :5) Collect patient reports about adherence and effectivity. 6) The patient will become more knowledgeable about care.7) The doctor will have individualized patient data that will help guide the session.8) Patient will be more activated during sessions and will be more adherent and require fewer medication changes.

7. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool Target Audiences:1) Patients on antidepressants –Middle aged adults2) Doctors who must see a new patient every 15 minutes and need to know the follow up of their instructions.3) Patients with low literacy and low health knowledge, and low technological knowledge and platforms

8. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool Target Audience’s needs1) Patients need to know a) Easy technology to answer questions -a small training before they have the app on their hands- b) Treatment c) Drug’s Frequency d) They’re important to their physician e) Follow up tips

9. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool Target Audience’s needs2) Doctors need to know: a) In synthetic and clear way the patients’ status b) Patients’ questions and doubts c) Patients’ advance on treatment d) Diagnosis e) Treatment

10. Final Project Mobile User Experience Psychiatric Clinic App Team Three Tufts University MedicalSchool How app addresses needs: • Patients will satisfy their need of communication 2) Doctors will satisfy their need of information to evaluate the medication effectiveness and follow up on it. 3) Both will save time and we’ll avoid to be too impersonal.

11. App Concept Presentation Mobile Health Design June 5th, 2013 Joelle, Sami, Sue, Toby

12. Organization & Goals Organization/context: a hospital system with outpatient clinics • Widespread, relatively quick adoption • Connect with patient EHRs • Institutional support • Strong need for improved efficiency within this setting Goals: • To improve the efficiency and quality of the time spent during the patient/provider interaction • Streamline communication • Enhance patient satisfaction, adherence to treatment/care and retention • Improve patient health outcomes

13. What does it do? • Complete/submit medical history/insurance forms via app • Submit, in advance, specific questions to discuss during appointment • Record visit on audio via the app • Store and set reminders referral information and future appointments • Receive reminders on when to take medication • Listen to/read personalized health related articles • Receive alert if doctor is running late • Photo of patient in e-file

14. Who does it benefit and how? Patient: • Can prepare in advance for visit and plan ahead • Feel well-informed, organized and satisfied about their visit • Better health outcomes Doctor/Clinic: • Lower no-show rates and and lower costs • Higher job satisfaction for doctors • Efficient use of doctor's time Both: • Improve doctor/patient relationship • Better communication

15. Target audiences, audiences' needs, and how the app addresses them • Want to... • streamline & speed up visit • feel like they have a relationship w/ doc • feel prepared for visit, get most out of limited time w/ doc • App helps by... • saving time (fill out history, concerns before arriving) • building relationship (put faces to names, get on same page re. treatment goals) • compiling concerns & questions before visit Target audience: Patients in the hospital system

16. Target audiences, audiences' needs, and how the app addresses them • Want to... • minimize no-shows • improve patient health outcomes • improve physician satisfaction w/ workplace, caseload, workflowost out of limited time w/ doc • App helps by... • engaging patients in their treatment, making them feel like more than just a medical record number • educating patients about their diagnoses • building provider-consumer relationships Target audience: Other hospital-based clinics

17. App Concept Presentation Mobile Health Design June 5th, 2013 Joelle, Sami, Sue, Toby

18. Organization & Goals Organization/context: a hospital system with outpatient clinics • Widespread, relatively quick adoption • Connect with patient EHRs • Institutional support • Strong need for improved efficiency within this setting Goals: • To improve the efficiency and quality of the time spent during the patient/provider interaction • Streamline communication • Enhance patient satisfaction, adherence to treatment/care and retention • Improve patient health outcomes

19. What does it do? • Complete/submit medical history/insurance forms via app • Submit, in advance, specific questions to discuss during appointment • Record visit on audio via the app • Store and set reminders referral information and future appointments • Receive reminders on when to take medication • Listen to/read personalized health related articles • Receive alert if doctor is running late • Photo of patient in e-file

20. Who does it benefit and how? Patient: • Can prepare in advance for visit and plan ahead • Feel well-informed, organized and satisfied about their visit • Better health outcomes Doctor/Clinic: • Lower no-show rates and and lower costs • Higher job satisfaction for doctors • Efficient use of doctor's time Both: • Improve doctor/patient relationship • Better communication

21. Target audiences, audiences' needs, and how the app addresses them • Want to... • streamline & speed up visit • feel like they have a relationship w/ doc • feel prepared for visit, get most out of limited time w/ doc • App helps by... • saving time (fill out history, concerns before arriving) • building relationship (put faces to names, get on same page re. treatment goals) • compiling concerns & questions before visit Target audience: Patients in the hospital system

22. Target audiences, audiences' needs, and how the app addresses them • Want to... • minimize no-shows • improve patient health outcomes • improve physician satisfaction w/ workplace, caseload, workflowost out of limited time w/ doc • App helps by... • engaging patients in their treatment, making them feel like more than just a medical record number • educating patients about their diagnoses • building provider-consumer relationships Target audience: Other hospital-based clinics

23. Improving patient-Doctor communication Katia Miller, Kim Paull, & Liz Rafferty

24. Goals To improve communication between the doctor and patient.

25. Organization A community health center or big nutritional system (wondering if the class has any suggestions)

26. What does it do Allows patients to engage with their doctor; lists commonly asked questions and allows them to pick and discuss more of.   Provides answers to FAQS or tailored specific to what the patient is coming in for.   Allows them to ask their own questions.

27. Who Benefits Doctor, patient and administrative staff.

28. How do they benefit • Less time or more time for other things.   • Patient gets their questions answered.   • Administrative can also benefit because they will be asked fewer questions.

29. Target audience • Less engaged patients • Patients with chronic conditions • Average person who may have questions but not necessarily be likely to ask them in person

30. Target audience needs • Suggestions about what questions would be helpful to ask.   • Not time intensive, part of the waiting room routine.

31. How app addresses needs • Level of comfort for patients who are unsure how to ask questions and what questions to ask.   • Works seamlessly with the waiting room routine. • Integrating it into the visit, here are the questions some people ask and what to consider.   • Once you go into the visit, it can integrate with the EHR. • Eg. Given your blood pressure is x-level ask if a drug intervenes with... Provides you with questions when you need to ask them.