Skills to Succeed Academy Adviser Awareness session

1. Skills to Succeed Academy Adviser Awareness session

2. Objectives of this session Understand what the Skills to Succeed Academy is and what it includes Understand the benefit of the Skills to Succeed Academy for customers and for you Understand how you should use the Skills to Succeed Academy with customers Understand what to do after this session

3. What is the Skills to Succeed Academy?A free, interactive, online employability training programme designed specifically to help young people make the right career choices for them and build the skills needed to find and keep a job • Difficult to reach audience (15 - 24 year olds) • Training focused on customer common mistakes • Enables young people to take ownership • Available online and easily navigable • Helps enhance conversations between customers and Advisers RELEVANT End-to-end Training Journey • Characters and simulations are realistic and believable • Talks the right language • Learn by ‘doing’ • Adviser-led – builds on the role of Advisers across the community REALISTIC • Integrated training using a blended mix of learning approaches • Using ‘young’ technologies • Strong focus on interactivity with an element of fun! • Bite-sized courses ENGAGING

4. What’s included in the S2S Academy?Training courses focus on teaching young people how to do things for themselves, building skills and confidence and empowering them to take ownership for their career Online Skills to Succeed Academy Materials Activity Packs • Performance Simulations • Learning by doing • Simulated interactions • Choice and consequences of action • Virtual coach • Reference Zone • Feedback Survey YOU AND YOUR CAREER SUCCESS IN WORK GETTING A JOB • Computer Based Training (CBT) • Interactive learning • Multiple characters throughout • Videos • Quizzes • Feedback Survey • Activities • Checklists • Templates • Three courses consisting of two types of training modules… • InterviewAce - Mobile App • Interview checklists and tips • Example interview questions • Editable question and answer templates • An Interview diary

5. The ‘Getting a Job’ course - find out more You can refer your customers to modules across any of the three courses. To help customers build the skills they need to navigate the challenges of jobseeking refer them to the ‘Getting a job’ course 19. The Pearly Bank Panel Help Emma at her panel interview 16. Prepare for Your Interview Make sure you’re ready for interview SUCCESS IN WORK 15. A Better Cover Letter Find out how to write a great covering letter • Ice Station Alpha • See customer Sam thrown in at the deep end and help in his Antarctic interview YOU AND YOUR CAREER 17. Sam & FuturoSystems Help Sam at an interview he’s prepared for 18. Ace Your Interview Learn how to prepare for face to face interviews 14. Application Form Learn how to complete these GETTING A JOB 2. Your Train-ing Journey See how the training will work for you 13. Tailor Your CV Find out why you should change your CV for every job you apply for 3. Who Can Help You? Find out who can help you 12. Call out of the Blue Help customer, Emma, with her telephone interview 11. The Selection Process Understand how and why employers use a selection process 4. Jenny & Sam Help Jenny, Sam’s Adviser, at their first meeting 9. To Apply Or Not To Apply What are job adverts really looking for? 5. 'Identify Your Skills' Pick out skills from your life experiences 8. Do Your Research Find out how good research makes you stand out from the crowd 10. Test Drive The CAR Technique Discover what CAR stands for and how to use it 7. Work Your Network Discover how your network could help 6. Create Your CV Know how to create a great CV

6. What do DWP Advisers do with customers? Training is flexible... You could ask a customer to complete each module in a course or focus on certain modules based on their needs and the challenges they face 3 1 Adviser uses Handbook to suggest modules for customer completion and provides customer with information to access the ‘InterviewAce’ mobile app. Adviser asks customer to complete module feedback surveys and quizzes 2 4 Optional: If Adviser wants to see proof of customer completion. Adviser shows customer how to record completion. Customer can print/take a photo of module quiz score or module completion tick (white tick in a green box) to show Adviser Where customer needs skills to help search and apply for jobs, Adviser talks through Academy leaflet and explains how the Academy can help Adviser gives leaflet to customer to access training (including customer access code) Adviser and customer meet. Adviser considers skills need including contracted provision, the Academy and National Careers Service 8 6 7 5 Adviser uses Handbookto discuss customer progress and modules completed and answers customer questions Adviser recommends more modules for the customer Adviser logs Academy referral on LMS and writes customer module recommendations in LMS action plan. Adviser checks customer module completion and notes progress in Action Plan, set action item Customer accesses Academy, completes modules and tracks completion of modules 10 9 When referring customers to modules, use the Academy Handbook to understand what modules will help customers. For example, a customer should do the interview preparation modules before attending an interview or redo the identify your skills and create your CV modules if their CV is not completed properly Adviser continues to suggest modules to customer and track customer progress Customer completes further modules as advised by Adviser

7. DWP and National Careers Service linksDWP and National Careers Service Advisers will interact with customers in the same way and will make each other aware of the customer’s progress through the Skills to Succeed Academy DWP National Careers Service NCS Phone Adviser Job Centre Adviser 3 2 Follow the same steps as DWP Adviser to suggest Academy modules for customer to complete. Track Academy referral in CRM system Customer shares progress through the Academy with phone/web Adviser on call backs and is still in contact with DWP Adviser as normal 1 Hand over customer to National Careers Service and make National Careers Service Adviser aware of modules completed by customer 3 4 NCS Face-to-face Adviser Once all three training sessions are complete, Adviser updates customer action plan with Academy progress and hands customer back to DWP Adviser, providing action plan information to DWP Update customer action plan with customer progress through Skills to Succeed Academy 5 Ask customer what progress they have made through the Academy, update the LMS action plan, customer history and conversations box with customer progress. Continue to suggest Academy modules for customer to complete based on job search and job application skills need (using the Handbook for guidance) and track progress in LMS as explained Other organisations using the Academy – Princes Trust Job Ambassadors Princes Trust Job Ambassadors will signpost customers to the Academy, provide them with a leaflet with DWP access code and ask them to discuss progress with their DWP Adviser. Other organisations are using the Academy. DWP Advisers should ask if customers have heard of the Academy and find out if they have done any modules already!

8. Tools and support available to youIf you have a query or an issue relating to accessing or using the Skills to Succeed Academy, there are support documents available to help you. DWP: Support materials are located on the National Partnerships Team site http://intralink/1/jcp/odet/npent/resources/dwp_t768160.asp#TopOfPage National Careers Service: Support materials are located on the Adviser resource portal. https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx Leaflet Academy video Handbook Site navigation guide Technology guide FAQs page on the site (linked from every course main menu) Further assistance DWP: Advisers contact District Lead with issues and District Leads email skills.tosucceed@dwp.gsi.gov.uk National Careers Service: Advisers email NationalCareersquestions@skillsfundingagency.bis.gov.uk

9. The Skills to Succeed Academy leafletThe Skills to Succeed Academy leaflet should be used when referring customers to the Skills to Succeed Academy TheSkills to Succeed Academy leaflet should be used by Advisers to introduce the Skills to Succeed Academy to customers. Leaflets should be given to customers so that they have all the information they need to access the site and understand how the Skills to Succeed Academy will benefit them. • Contents: • What is included in the Academy • How the Academy benefits customers • How to access the Academy site • Use: • Use the leaflet to market the Academy and talk through what is included and how it can benefits your customer • Give the leaflet to customers so that they have the information they need to register on the site using our Access Code • DWP Advisers: The leaflet is located <insert local site where leaflet is located> • National Careers Service Advisers: Leaflet is located on the resource portal https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx

10. The Skills to Succeed Academy videoThe Skills to Succeed Academy video provides a fast and fun introduction to the Academy and has been designed to engage Advisers The Skills to Succeed Academy video is a great way to quickly understand what is included in the Academy and how the Academy benefits customers and Advisers. It lasts 5 minutes and is worth a watch! • Contents: • Introduction to the Academy • The Academy courses and characters • Activities included in the Academy • Feedback on use of the Academy • Adviser use: • Watch the video to get a high level overview of the Academy content and how the Academy benefits Advisers and customers

11. The Skills to Succeed Academy HandbookThe Skills to Succeed Academy Handbook will help you identify which modules to recommend to your customers and discuss what they have learnt once they have completed a training modules TheSkills to Succeed Academy Handbook is a one stop shop for Advisers to use when referring customers to the Academy and talking to customers about modules they have completed. • Contents: • General information about the Skills to Succeed Academy and when to use it with customers • Information to use when referring the Academy to customers • Guidance to help talk with customers about their progress through the Academy modules • Suggested module combinations to address specific customer needs, • Overviews of all training modules which you can use as crib sheets when discussing the training • Use: Whenever you or your customer have questions or need further information on the Skills to Succeed Academy the Handbook can help

12. The site navigation guideThe Skills to Succeed Academy site navigation guide has been designed to help you find your way around the site and use the training modules TheSkills to Succeed Academy site navigation guide provides all the information needed to answer questions in relation to accessing and navigating the site. • Contents: • Registration and logging on to the S2S Academy • The features of the course menus • Using the training modules • Use: If a customer is unsure how to navigate the site or you aren’t sure how to navigate the site yourself, use the navigation guide to find all the information you need about the site and how it works • Note: You can also get an animated tour of the navigation features of the site via the help button on the course menu screens

13. The site technology guideThe Skills to Succeed Academy site technology guide has been designed to provide information on what technology requirements there are to run the Academy TheSkills to Succeed Academy technology guide provides all the information needed to check if your technology can run the Academy and what actions need to be taken to get the right technology specifications to run the Academy. • Contents: • Details of the technology specifications needed to run the Academy • Information on how to get these specifications on a computer • Details on what happens in the training if the right specifications are not in place • Use: If a customer is having a technical problem, ask what the issue is to find out if their computer needs to be updated

14. Next stepsTo start using the Academy with your customers you need to complete a few simple steps to get ready… What to do next Look at the ‘getting started’ document you will emailed or provided with. This provides scenarios when you can signpost the Academy to customers Look at the Academy Handbook. You can follow the simple steps in this to use the Academy with your customers: • DWP Advisers: http://intralink/1/jcp/odet/npent/resources/dwp_t768160.asp#TopOfPage • National Careers Service Advisers: located in the National Careers Service resource portal https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx Log on to the Skills to Succeed Academy at www.s2sacademy.com and look at the site using the access code DW1AD1for DWP Advisers and NC1AD1for National Careers Service Advisers. Don’t share your Adviser access code with customers! DWP Advisers: log on to the Academy using Mozilla Firefox on your work computers …until Internet Explorer 9 is installed on your work computer (at the latest by mid-2014). Then use Internet Explorer Download the Academy leaflet ready to give to your customers: • DWP Advisers: Download from <for DWP - insert local site location> This includes the customer access code <for DWP - insert code> for our district. • National Careers Service Advisers: Download from the National Careers Service resource portal at https://nationalcareersservice.direct.gov.uk/resourceportal/Pages/Resource-for-Advisers.aspx This includes the customer access code NC1JC1 that our customers need to register

15. Remember!Don’t forget these important pieces of information when you start to use the Academy! Remember • Don’t share your Adviser access code with customers! The DWP Adviser access code is DW1AD1. The DWP customer access code is district specific The NCS Adviser access code is NC1AD1. The NCS customer access code is NC1JC1 • DWP Advisers: Log on to the Academy using Mozilla Firefox. until Internet Explorer 9 is installed on your work computer (at the latest by mid-2014). Then use Internet Explorer • Hand out the Academy leaflet to customers so they can access the site (include their access code!) • Make sure to ask customers to complete the feedback survey and quiz at the end of all modules • DWP Advisers - Tracking customer Academy referrals and customer Academy progress: • Log the referral in the DWP LMS and track customer progress in the customer Action Plan. The Academy is located in ‘National Initiatives 1’ on the LMS • NCS Advisers - Tracking customer Academy referrals and customer Academy progress: • Track customer Academy progress in the customer Action Plan and track Academy referrals in the National Careers Service CRM system by selecting the ‘Skills to Succeed Academy’ option in the ‘referred to’ page • DWP and NCS: Discuss customer progress at follow up meetings/sessions using the Handbook for guidance

16. Appendix

17. Steps for Advisers to register and access the Skills to Succeed Academy www.s2sacademy.com 1 Access the site using the site address above DWP Advisers; Access using Mozilla Firefox until Internet Explorer 9 is installed on your computer 2 Click on the ‘Student registration’ link Use your work email as the email address to register and enter a secure password 3 4 Use the access code DW1AD1for DWP and NC1AD1for National Careers Service 5 Fill in demographics information (this is for customers so does not need to be accurate for you) 6 Complete the captcha text (this stops computer programmes accessing the site) 7 Read and agree to the site’s Terms of Use and Privacy Policy 8 Click ‘create new account’ and you are ready to go!

18. The ‘You and Your Career’ training course SUCCESS WORK YOU AND YOUR CAREER 6. Understand the different ways you can get experience to help you decide your next steps 7. Find out what happened to Lila GETTING A JOB 4. Discover how knowing what makes you tick can help you find a career that suits you 5. How to find out about future careers 3. Find out about what influences you and what career preconceptions you have 2. What is a career? Find out in this module and see how the training will work for you 1 . See Nan help Lila to start deciding about what career she wants. Is it a DJ or a lawyer?

19. The ‘Success in Work’ training course 2. Getting on Track: Discover the 3 secrets to success to make working life less of a challenge and see how the training will work for you SUCCESS IN WORK 4. Welcome to WurkyWorld: See Karen, Ravi and Daniel as they start working at WurkyWorld 3. Ready...Steady… Prep: Understand the key ingredients you need to start a new job? YOU AND YOUR CAREER 1. The Night Before: See the character Daniel try to prepare for work the next day 5. Finding Your Feet: How to make those 'first steps' at work successful ones GETTING A JOB 10. Using Your Skills to Succeed: Understand how to set career goals, make the most out of work opportunities and manage your career 8. Having the Right Attitude: Understand why the right attitude and right behaviour are important and how to deal with the realities of work 6. Getting To Know You: Find out why building relationships at work is really important 7. Knowing Your Job: Understand what professional behaviours are, how to do well at your job and the importance of feedback from colleagues 9. Life at WurkyWorld: See how Karen, Ravi and Daniel are doing in their jobs at WurkyWorld during their probationary period