Into the user environment now!
This presentation is the property of its rightful owner.
Sponsored Links
1 / 74

Into the user environment now! PowerPoint PPT Presentation


  • 41 Views
  • Uploaded on
  • Presentation posted in: General

Into the user environment now!. How the users changed and how libraries can adjust. Into the user environment now!. How the users changed and how libraries can adjust MICC 2007, Zagreb. June 14th.

Download Presentation

Into the user environment now!

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Into the user environment now

Into the user environment now!

How the users changed and how libraries can adjust

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Into the user environment now!

How the users changed and how libraries can adjust

MICC 2007, Zagreb. June 14th

Guus van den BrekelCoördinator Electronic Services, Central Medical LibraryUniversity Medical Center Groningen

Blog: Digicmb.blogspot.com

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The build up

The build up …

  • The Problem

  • The Cause

  • What We Should Do Soon

  • What We Could Do Now

  • Demo Livetrix, Library Toolbar & Netvibes

  • Another Virtual Library?

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The problem

THE PROBLEM

THE CHALLENGE

LIBRARY DISCONNECTS

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

  • Fragmentation of information

  • The user has to spend a lot of effort:

  • To find them

  • To learn to use them separately

  • To search them separately

  • To evaluate them

  • To keep up with all individual changes

  • To repeat the above, constantly

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

No Visibility, lack of presence

No Shortcuts

No Intersections

No Teleports ;-)

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

We are not the only one anymore …

What we are up against …

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Web 2 0

Web 2.0

  • Everything connected with everything

  • Online collabaration

  • Seeing and sharing

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The new users 1

The New Users (1)

  • they are more fascinated by new technologies

  • Multitasking is a way of life

  • Staying connected is essential

  • Interactive, not isolation

  • Zero tolerance for delay

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The new users 2

The New Users (2)

  • Actions are more important than knowledge;

  • Learning by doing, not by being told

  • Trial-and-error approach to improvement is a viable model for learning

  • Cut-and-Paste Culture

  • OCLC Student Report

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Got Game: How the Gamer Generation Is Reshaping Business Foreverby John C. Beck, Mitchell Wade"We’ve said there IS a generation gap-a real cultural difference-between gamers and baby boomers..."

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The world is flat for everybody

“The World is FLATfor everybody”

“People will change their habits quickly when they have a strong reason to do so, and people have an innate urge to connect with other people”

Marc Andreessen, co-founder Mosaic, Netscape

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


So the world has changed

So the World has changed, …

the User has changed …

and the Libraries ……(Read: Organizations, companies, Industry)

… just did not change enough

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


How can we turn that around

How can we turn that around?

From product-oriented to user-oriented

Dig into user-environments !

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Keep up with what they are doing

Keep up with what they are doing!

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

lab books

lab books

PDAs

PDAs

campus portal

campus portal

learning management systems

learning management systems

exhibitions

exhibitions

course materialtext book

course materialtext book

personal collections

personal collections

readinglists

readinglists

Virtual reference

Institutional repository

Aggregations

Digital collections

Licensed collections

Catalog

E-reserve

CatalogingILL

library

user environments

resource environment

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com

Source: Lorcan Dempsey, Liber 2005


There is no one frontdoor

There is no “ONE” Frontdoor

And it certainly is not the Library website

  • Put Library resources in users’ workflow

  • Create demand by visibility and findability

  • Appear in multiple environments

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Network level

workflow

Google, …

Integrated

local consumer

environment?

Library web

presence

Resource

sharing, …

Personal

Workflow

RSS,

toolbars, ..

Institutional

Workflow

Portals,

CMS, IR, …

Integrated

local consumer

environment?

Library web

presence

Resource

sharing, …

library

Consumer environments

Management environment

Bought

Licensed

Faculty&

students

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com

Digitized

Aggregations

Resource sharing

Source: Lorcan Dempsey, CIC 2007


Into the user environment now

But how do we start to change?

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Structural changes needed (1)

  • new central information system: component-based software, no monolithic ILS

  • Open standards and protocols: inter-operability

  • modular web-based library services

  • Web 2.0 social software

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Structural changes needed 2

Structural changes needed (2)

  • “Make the data work harder”. Combinations of data-sets can be used to create new services.

  • use of logs stats, evaluate and re-use

  • in more ways than one; platform independent

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


An example

An example

“Building around the box”

From statistics to new services

From Metalib -> LiveTrix

http://Livetrix.ub.rug.nl

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Our metalib rug combine

Our Metalib: RUG Combine

  • Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff)

  • Our SFX: RUGlinks

  • UNIQUE SOFTWARE developed : ANALYSIS METALIB LOGFILES: RUGSTATS

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Complex phrases

Dutch ! (obesity)

Quotes

Name handling

Name handling

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Shocking statistics 1

Shocking Statistics (1)

  • 50% zero or false results:

  • Misspellings and typos in search terms

  • Picking databases at random

  • Unable to understand QuickSearch, MetaSearch, Find Database

  • Using the wrong search keys

Metalib statistics

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Shocking statistics 2

Shocking Statistics (2)

  • Using search keys wrong

  • Using Dutch search terms in English language databases

  • Using non-specific terms, phrases that are too broad

  • Lack of understanding of Boolean logic or database peculiarities

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Livetrix x server metalib

LiveTrix = X-Server +Metalib

  • XML

  • Working outside the box

  • Modulair, you can add/connect stuff, flexible

  • Harvesting & analysing records

  • Statistics modules (from logfiles)

    • Metalib statistics

    • SFX-statistics

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Already implemented in livetrix 1

Already implemented in LiveTrix (1)

  • Discovery/suggestion tool (no pre-selection of database or subject!)

  • Spellcheck/adviser

  • Translation

  • Query Analysis

  • Inline- SFX & lending info with OPAC records

  • Impact factor info with Journals

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Already implemented in livetrix 2

Already implemented in LiveTrix (2)

  • Relevant help at point of need

  • Related strings infoAlert service (RSS & Email)

  • Relation Databases

  • WorkBench

  • Bookmarks

  • TinyUrl creation DEMO

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


But what can we do now

But what can we do NOW?

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

The 4 step approach

  • Explore and map all target user groups

  • Identify used resources and tools

  • Decide on short term actions : do it now!

  • Develop long-term strategy

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Personal learning landscape

Personal Learning landscape

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Indentify and target used resources

Indentify and target used “resources”

  • Desktop application

  • Network distribution

  • Web-based (search, news, IM, etc)

  • Research tools

  • Social software, ………..

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

NETWORK

OFFICE APS

User environment

BROWSER

DESKTOP

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Quick and easy

“Quick and Easy”

Top Three “Tools”

  • the Desktop(desktop search application)

  • The Office applications(Research Task Pane)

  • the Browser

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The desktop

“The Desktop”

  • desktop search applicationsCopernic, Ask Desktop Search, Google SDK

  • Windows sidebars, Desktop Sidebar (Vista)

  • Snap DeskTop Sidebar

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Research task pane

Research Task Pane

  • Menu; Tools; Research task pane in Microsoft Office 2003 applications

  • activate a service for searching…

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


The browser

The Browser

Browser extensions

  • GreaseMonkey

  • Bookmarklets

  • User scripts

  • Plugins (Gadgets & Widgets)

  • Toolbars!

    (Have a look at: Library Success : a best practice Wiki)

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


A short term example the quicksearch library toolbar

A Short Term example: the QuickSearch Library Toolbar

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Toolbar

Toolbar

  • FREE and SAFE: No spam, spyware, pop-ups or adverts

  • EASY: quick creation and maintenance; web-based

  • IE and Firefox

  • Windows 2000 & Xp

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


How does it work

How does it work?

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


To install or not to

To install or not to…..

  • Some rights needed

  • Offer it via network if IT doesn’t let you

  • USB-stick with Portable Firefox!“Your own portable library”

  • Search functionality withoutToolbar

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Included Functionality (1)

  • Search

  • Links; Sub-menu’s

  • Highlighting (also without search, word count)

  • Virtual Reference Desk

  • Chat

  • E-Books

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Included functionality 2

Included Functionality (2)

  • RSS-feeds

  • Overview of Website content

  • Reply to Messages

  • Radio (Podcast)

  • Personal, Predefined, Useful

  • Additional settings

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Included functionality 3

Included Functionality (3)

  • No Toolbar, Yes Search Databases

  • Top Frame in Browser

  • Searchboxes on webpages

  • Netvibes Search Modules

    It Makes Search Flexible

    And Your Library Visible!

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Top Frame on Browser Window

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


What are the benefits of all this

What are the Benefits of all this?

  • increase usage collection & databases (on & off campus)

  • More contact moments user vs. library

  • improve the awareness of library services in general (branding)

  • boost unknown valuable resources

  • Posibilities to get better insight user search patterns and needs

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


New mindset

New Mindset

  • Always try to improve

  • Try even harder to reachout

  • Keep an open mindanything can happen ….

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Building a library in a virtual environment

Building a Library in a Virtual “environment”

Second Life Library 2.0

www.infoisland.org

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Second life

Second Life =

  • Massive Multi-User Online Roleplaying “Game”

  • More than a game, meet others

  • Interact, Compete, Collaborate

  • Teaching & learning; social learning

  • Virtual communities

  • Go anywhere, do anything

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Second life library project

Second Life Library Project

Libraries Science

Education Art

Archives Technology

Health History

Simulation Teaching

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Second life some figures

Second Life : some figures

250.00 Residents in March 2006! And now ..

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

The Second Life Medical Library 2.0 at

HEALTHINFO ISLAND

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Thank you for your attention.This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my experiences and opinions. You can find all of them athttp://del.icio.us/digicmb/UserEnvironment

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Backup slides

Backup slides

Toolbar movie: http://www.rug.nl/Bibliotheek/locaties/bibCMB/informatie/toolbar/DemoToolbar2.html (online)

I:\prague\DemoToolbar2.html (USB)

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


Into the user environment now

Central Medical Library, UMCG www.rug.nl/umcg/bibliotheek Digicmb.blogspot.com


  • Login