Culture & Safety – Leadership and Business Growth
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Culture & Safety – Leadership and Business Growth. Safety Convention & Exposition CII Eastern Region – Raipur 31 st July 2013. Accident Statistics – An Overview. NEWS Headlines …. Developed countries have fairly low amount of accidents than developing countries. HSE – UK Statistics.

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Culture safety leadership and business growth

Culture & Safety – Leadership and Business Growth

Safety Convention & Exposition

CII Eastern Region – Raipur

31st July 2013


Culture safety leadership and business growth

Accident Statistics – An Overview


News headlines

NEWS Headlines …


Developed countries have fairly low amount of accidents than developing countries

Developed countries have fairly low amount of accidents than developing countries


Hse uk statistics

HSE – UK Statistics


Japan accident statistics

Japan Accident Statistics


Singapore accident statistics

Singapore Accident Statistics


Culture safety leadership and business growth

Is Accident statistics alone reveals the safety culture of the Country, Industry or Organization ???


Culture safety leadership and business growth

What is Safety Culture ?


Culture safety leadership and business growth

Safety culture is the way in which safety is managed in the workplace and often reflects

“the attitudes, beliefs, perceptions ,values & behavior that employees share in relation to safety”


Safety culture

Safety Culture

  • Reflection of risk awareness

  • the product of individual and group values, attitudes, competencies and patterns of behaviour that determine the commitment to and the style and proficiency of, an organization’s health and safety programs.

  • Safety culture is how the organization behaves when no one is watching


What does this depict

What does this depict?


Do these depict contrasting cultures

Do these depict contrasting cultures?


Causes of incidents

Causes of Incidents

In the past, the main causes for incidents, were considered as technical issues!

Then the incidents happened considered as inadequate implementation of HSE Management System!!

And now, the lack of HSE Culture exposes human error, as the main cause of incidents!!!


Culture safety leadership and business growth

Traditional Safety


Culture safety leadership and business growth

Traditional Safety…


Culture safety leadership and business growth

The Challenge…

“If you always do what you’ve always done, you’ll always get what you’ve always got”


Culture safety leadership and business growth

Where are we?…


Moving towards excellence

Moving towards Excellence

Stage 5

Certainty

Stage 4

Wisdom

High

Sustainability

Stage 3

Enlightenment

Behavior based

Interventions

Stage 2

Awakening

(Cosmetic)

Stage 1

Crisis

Management

Self Assessments

Improvement program

TQM Maturity

Measurement Program

Supporting MIS

Satisfaction Surveys,

ISO 9000. ISO 14001, OHSAS 18001

Business Processes Mapped

SHEQ Strategic Planning

Ad-Hoc Risk Assessments

Immature

Organizations

Ad-hoc Training

Ad-Hoc Management Reviews

Ad-Hoc Annual Audits

Low

Crisis Management

10 – 12 Years

Time


Hse culture step ladder

HSE Culture Step Ladder

GENERATIVE

HSE is how we do business round here

PROACTIVE

Safety Values and Values drive continuous improvement

Increasingly informed

CALCULATIVE

We have systems in place to manage all hazards

REACTIVE

Safety is important, we do a lot every time we have an accident

Increasing Trust and Accountability

PATHOLOGICAL

Who cares as long as we’re not caught


Common myths about safety culture

Common Myths about Safety Culture

Top Management is only responsible

Organization Culture and

Safety Culture are Different

Culture cannot be changed


Organization safety culture

Organization Safety Culture

Core business and supporting processes,

Social relationships,

Communication,

Interactional aspects.

Roles,

Responsibilities,

Control and Authority

Ref: EU-OSHA-European agency for safety and health at work, Occupational Safety and Health culture assessment – A review of main approaches and selected tools, Working environment information – working paper


Culture safety leadership and business growth

Safety culture varies with different organizations


Culture safety leadership and business growth

In the same organization culture varies from place to place

Does it reflect the real safety culture of the organization?


Core characteristics of safe culture

Core characteristics of safe culture

Informed culture – Senior management commitment, support and cooperation i.e. when all stakeholders have the necessary knowledge about the personal, technical and environmental components of a systematic approach to managing safety.

Reporting culture – based on openness, transparency and trust across the whole team. People are not only encouraged and supported but also literally conduct hazard reporting, near misses and incidents

Learning culture – lessons learned are regularly communicated across the business so continual improvement is achieved.

Risk aware and planning culture – People focus on identification of hazards prior to exposing others. Being proactive in hazard identification, control and removal, and accident and injury protection as well as health preservation and promotion is important.

Caring culture – no blame is applied to those who proactively report and there is an environment of trust. Individuals are programmed to be fair, firm and friendly on their daily encounters.


In simpler words the core characteristics

In simpler words, the core characteristics

  • Safety is a clearly recognized value

  • Accountability for safety is clear

  • Safety leadership is clear

  • Safety is integrated into all activities

  • Safety is learning driven


Culture safety leadership and business growth

Measuring Safety Culture


Assessment of safety culture

Assessment of Safety Culture

Ref: EU-OSHA-European agency for safety and health at work, Occupational Safety and Health culture assessment – A review of main approaches and selected tools, Working environment information – working paper


Culture safety leadership and business growth

Case Study –

Safety Perception Survey @ Project sites


Survey elements

Survey Elements


Methodology adopted

Methodology Adopted

  • Customized questionnaire to meet the requirements of the client’s safety management system.

  • Different questions for each category of employees under the same 17 elements

  • One to one interview with selected cross section of employees

  • Collected data analyzed using software


Snap shot of software used

Snap Shot of Software Used


Audience response system

Audience Response System

  • Questions will be displayed in the form of presentation

  • Voting for each option using the device

  • Results will be immediately displayed on the screen


Attitude towards safety

Attitude towards Safety


Management commitment

Management Commitment


Employee empowerment

Employee Empowerment


Key factors influencing safety perception survey results

Key Factors Influencing Safety Perception Survey Results

  • The safety culture survey outcome depends on:

    • Sample size (Min. 10%)

    • Sample spread (Across departments)

    • Customized questionnaire (to suit the safety management system of the organization)

    • Administration of questionnaire (Ability of engineer to convincingly explain the employee)

    • Definition of Acceptable Safety Perception Level (ASPL)

    • Interpretation of scores obtained


Trends in practice shifts noticed in recent times

Trends in Practice … Shifts noticed in recent times

Sustainable culture improvement cannot be achieved overnight


Culture safety leadership and business growth

Building & Sustaining safety culture involves improving competency & execution in all of the cultural elements

  • Management Commitment

  • Safety policy

  • Safety Goals & Plans

  • Performance standards

  • Organization responsibility & accountability.

  • Progressive motivation

  • Effective two way communication

  • Safety training

  • Accident reporting and investigations

  • Safety auditing

  • Contractor Safety


The benefits of excelling in safety

The Benefits of Excelling in Safety

  • Improves business

  • performance by creating

  • safe work environment.

  • Helps protect brand and

  • public image

  • Leverages current

  • strengths of the

  • organization


Leadership traits or qualities

Leadership traits or qualities

  • Establishing priorities

  • Setting and maintaining level of expectations

  • Enforcing accountability

  • Challenging the attainment of excellence


Culture safety leadership and business growth

Evolution of Safety Culture

At Risk Behaviours and Operational Discipline can better be addressed through Safety Culture


Philosophy of our operation

Philosophy of our Operation


Safety management system vs safety culture

Safety Management System Vs. Safety Culture

The culture of the organization is much more


Positive safety culture indicators

Positive safety culture Indicators

  • Visible management commitment at all levels in the organization.

  • Good knowledge and understanding of health and safety throughout the

  • organization

  • Clear definition of the culture that is desired

  • Lack of competing priorities with health and safety (e.g.Prduction and

  • quality)

  • A realistic idea of what is achievable while being challenged

  • Visible evidence that investment is made into helath and safety, including

  • the quality of working environment, equipment provided

  • Being proactive so opportunities for improvement are dealt with before

  • problem arise

  • Good communication up, down and across the organization

  • A fair and just discipline system

  • Meaningful involvement of the workforce in all elements of health and

  • safety


Poor safety culture indicators

Poor Safety Culture Indicators

  • Routine procedural violations

  • Failure of compliance with and health and safety systems

  • Management decisions that put production or cost before safety

  • Incidents not analyzed in depth and lessons not learned

  • Employee safety concerns not dealt with promptly

  • Disproportionate focus on technical issues

  • Lack of self assessment processes

  • Lack of learning

  • Unwillingness to share or cooperate

  • Failure to deal with findings from independent review


Culture safety leadership and business growth

Art of safety

management

Science of safety

management

Top management commitment, support and leadership

Training for attitude, belief etc

Safety management standards, systems

Fostering a strong safety culture

Life cycle safety risk management

Total employee empowerment

MIS

Stake holder and supply chain member involvement

Rewards and recognition


Culture safety leadership and business growth

SafetyCulture

For a zero-injury safety culture, the key organization attributes are -

  • Organization commitment

  • Openness to change

  • Job satisfaction

  • Mutual trust and respect between management and worker

  • Organization citizenship behaviour

  • Excellent communication and cooperation


Culture safety leadership and business growth

Best Practices in India


Culture safety leadership and business growth

This is just a beginning . Many more such efforts are required for building good safety culture in the construction sector of India.


Culture safety leadership and business growth

Peoples attitudes and opinions have been formed over decades of life and

cannot be changed by having a

few meetings or giving a few lectures

- Mao Tse Tung


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