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Deploying Windows Mobile solutions. The opportunities and challenges. Steve Reynolds and Dan Sadler TBS. Agenda. About TBS The TBS field mobility solution The opportunities of field mobility deployment Demonstration Drive Assist case study Conclusion. Some of our TaskMaster clients.

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Deploying windows mobile solutions

Deploying Windows Mobile solutions

The opportunities and challenges

Steve Reynolds

and

Dan Sadler

TBS


Agenda
Agenda

  • About TBS

  • The TBS field mobility solution

  • The opportunities of field mobility deployment

  • Demonstration

  • Drive Assist case study

  • Conclusion



TBS solution overview

Is a fully managed field worker mobility solution that:

Connects to all enterprise systems

Wirelessly distributes information to and from the field force

Delivers information in a flexible intuitive format


TBS solution overview

Harness’s new technologies:

Visual Studio .NET 2005

.NET compact framework 2.0

SQL 2005 / SQL for CE

SQL 2005 reporting services


TBS solution architecture

  • Direct interface into our clients’ enterprise system(s)

  • Supports a multitude of different wireless networks

  • TaskMaster manages the communications between host and client

  • TaskMaster Client available on varied devices and varied platforms

  • Low running costs – typically less than 2Mb per month on GPRS


TaskMaster software architecture

TM Studio

TM

Application

Server

Customer

Enterprise

Interface connectors

Mobile Comms

Infrastructure

TM Comms

TM Interface

Remedy

SAP

Seibel

Oracle

Etc..

XML

TM Monitor




The corporate requirement
Thecorporaterequirement

  • Introduce technologies and applications that :

  • Enable businesses compete with lower cost operations

  • Improve customer satisfaction and retention

  • Improve the return on sales

  • Improve service delivery & quality

  • Step innovations that differentiate businesses from the rest


Evolutionary value proposition corporate mobility
Evolutionaryvaluepropositioncorporatemobility

Source: ARC Group



Thetechnologychallenge !



The main benefits of field mobility
Themainbenefitsoffieldmobility

  • Improved customer service and customer relationships

  • New or improved products and services

  • New business models/modes of operation

  • Better response times

  • Greater flexibility

  • Greater efficiency/productivity

  • Lower operating costs

  • Tighter control of the business

  • Cost effectively meet legislation/regulatory requirements

  • Collected data can be used to provide new services




The issues
The issues

  • Meteoric growth

  • Paperwork processing holding back potential expansion

  • Paperwork adversely affecting driver productivity

  • Call Centre driver focused rather than customer focused

  • Lack of driver visibility

  • Vehicle allocation issues

  • Environmental concerns


Solution objectives
Solution objectives

Shorter vehicle movements meaning less fuel used

  • 75% reduction in delivery paperwork

  • Reduction in fleet purchases through improved stock utilisation

  • Delivery time reduced from four to two hours

  • Improved driver safety through spoken directions

  • Enhanced productivity

  • Increased data security



The results
The results

  • 1.5 million sheets of paper saved

  • 3.6 million miles of unnecessary journeys eliminated

  • 20% improvement in fleet utilisation

  • 15% increase in business with no increase in manpower

  • 66% reduction in delay on invoicing – 28 day reduction in debtor days


Conclusion

  • Corporate Field Mobility delivers compelling business benefits

  • The technology is now proven

  • The costs stack up

  • Start planning for corporate mobility now

  • But be mindful of the future

Partnership is the key to success

Thank you for listening

[email protected]

www.tbsmobility.com


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