Experiences with collaboration on research Asset Management in the Netherlands

1. Jan Vreeburg MSc Experiences with collaboration on research Asset Management in the Netherlands

2. Characteristics of the Netherlands drinking water industry • The Netherlands: • 383 inh/km2 • intensive land use • 13 Water companies • Merging continues • Owned by local government • An. turnover 1500 M€ (1300 M$, 2002, excl. taxes) • Distribution without residual chlorine • Leakage levels of 3-8% • Joint Research program (BTO) 6 M€/year Toward Integrated Risk Management

3. Length Replacement value Annual growth Annual supply Average residence time Average age 110 000 km EUR 8000M€ (7000 M$) 1100-2200 km, 1-2% per year 1118 Mm3/year 12 hour 40 years Water DistributionSome Characteristics Toward Integrated Risk Management

4. Asset ManagementBalancing performance and cost Toward Integrated Risk Management

5. Asset ManagementBalancing performance and cost Strategic Why? Effectiveness “doing the right things” Tactical What? Efficiency “doing the things right” How? Operational Toward Integrated Risk Management

6. STRATEGIC GOALS Klant- en stakeholder behoefte OLM TACTIC GOALS Klantprestatie-indicatoren Kwaliteit dienstverlening. Prijs KPI’s en PPI’s faalkans x effect Risico-analyse assets Normwaarden Risico’s Risico-analyse omgeving TACTISCHE DOELEN scenariostudies Risicobeheersmaatregelen Kosten - optimalisatie OPERATION GOALS Onderhoudsmanagement incl. bedrijfsprocessen Informatie - systemen Onderhoudbeh. systemen Asset-management research framework Asset-management verbeteringstechnieken Implementatie OLM Risicomethoden AM verfijning OGI COST C19 Risk mgt risicomanagement Pilot hoofdleiding Toward Integrated Risk Management

7. Examples and results of collaborative research • CMLQQ (Strategic) • A customer minute lost for water supply • quality substandard • quantity substandard • CMLQQ originated through direct effort of the Dutch Water Companies • Developed by the steering committee of the collective research on asset management • Valving tool (Tactic) • Prioritising maintenance • Optimise design • Design rules (Operational) • Smaller, cheaper, cleaner • Joint effort towards fire fighters Toward Integrated Risk Management

8. (1) A need to define and measure water supply performance to customers As part of the definition of the level of service (2) A tool for asset management Identifying and prioritizing the most effective areas for performance improvements (3) A wish for internal benchmarking (learning) Why CMLQQ? Cost Level of service Toward Integrated Risk Management

9. Definitions and challenges…(1) • Applies to bounded customers only • A ‘customer’ is defined as a standardized connection • Failures apply to all incidents. A distinction is made into: • Qualitative or quantitative failures • Planned or unplanned interruptions Toward Integrated Risk Management

10. Status CML QQ • Workshop approved definitions • Limited to quantitative failure • Taken into internal benchmark • Evaluation after one year Toward Integrated Risk Management

11. Valving tool: Tactical approach to valve maintenance • Define for what purpose valves are needed (WHY) • How to measure performance • Identify critical valves to maintain (WHAT) • In new designs locate valves clever • AwwaRF international workshop March 29-30 2001 • How to measure condition and how to maintain subject to research (HOW) Toward Integrated Risk Management

12. Valving tool: How to locate/identify critical valve (Tactical) • Operational tool available • Common approach Individually applied Toward Integrated Risk Management

13. Examples of collaborative research • New design rules smaller networks Toward Integrated Risk Management

14. Other examples of collaborative research • Database failure data • Database condition assesments • Development test procedures Toward Integrated Risk Management

15. Conclusions • Collaborative research initiates and facilitates discussion on strategic and tactical asset management goals • Joint forces are powerful in discussions with stakeholders (new design rules, test procedures) • Tools are quickly developed, validated and implemented Toward Integrated Risk Management

16. Jan Vreeburg MSc Experiences with collaboration on research Asset Management in the Netherlands