Six-Sigma Quality. Chapter 9. 9A- 2. OBJECTIVES . Understand total quality management. Describe how quality is measured and be aware of the different dimensions of quality. Explain the define, measure, analyze, improve, and control (DMAIC) quality improvement process. Key Six Sigma Concepts.
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Material Received from Supplier
Inspect Material for Defects
Can be used to find quality problems
Return to Supplier for Credit
Can be used to identify when equipment or processes are not behaving according to specifications
Can be used to find when 80% of the problems may be attributed to 20% of the
Can be used to keep track of defects or used to make sure people collect data in a correct manner
Can be used to identify the frequency of quality defect occurrence and display quality performance
Number of Lots
The results or effect
Can be used to systematically track backwards to find a possible cause of a quality problem (or effect)
Can be used to monitor ongoing production process quality and quality conformance to stated standards of quality
Cutting leather where ‘A’ placed with no defects or marks; ‘B’ with some; and ‘C’ with more than B allowed.
1. Identify those processes needing improvement
2. Identify a firm that is the world leader in performing the process
3. Contact the managers of that company and make a personal visit to interview managers and workers
4. Analyze data