Where To Go after Explanatories:

1. After explanatories, please report to the following rooms for position training • Law: Presidents, Chief Justice, and Financial Ministers • van der Wal/Jizba: Customs Agents • Guratosky/Coltrin: Sales, Service, and Quality Control Training (Australian Artisan, Brazilian Game Attendant, Chinese Manufacturer, Egyptian Passport Agent, Italian Artisan and Museum Guide, Ghanaian Artisan, Panamanian Freight Forwarder, Israeli Jeweler, Canadian Salesperson, Russian Food Preparer, Netherlands International Judge, Netherlands International Peace Keeping Captain of the Guard) • Leifheit:Currency Exchange (Singaporean Currency Exchange Specialist, Singaporean EFT Clerk, Singaporean S.W.I.F.T. Clerk, Regional CES) and Media (German Disc Jockey/Ad Agent, UK Newspaper Typist/Ad Agent, UK Newspaper Reporter, Japanese TV Photojournalist, Japanese TV Reporter/Ad Agent, India Documentary Cinematographer) Where To Go after Explanatories:

2. International Towne Position Training Students will discover their position assignments. Students will report to a specified meeting place for position training. Six groups will meet simultaneously.

3. Position Training should occur between 10:35-11:11-Connect 21 11:59-12:40-6th Period International Towne Position Training

4. Learning Target: I will be able to perform my position assignment at International Towne • Success Criteria: • Explain the role of their position within their countries • Perform their position responsibilities Learning Target

5. You will attend a position training session where you will learn how to perform the position responsibilities that you will have at International Towne. Position Assignments

6. CA= Customs Agent • CES= Currency Exchange Specialist • FM= Finance Minister What do the letters mean

7. Law: President Training and Financial Minister Training • van der Wal/Jizba: Customs Agent Training • Guratosky/Coltrin: Sales, Service, and Quality Control Training • Leifheit: Currency Exchange Training and Media Training Where To Go:

8. President/Leaders • Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Itlay, Japan, the Netherlands, Panama, Russia, Sinapore, United Kingdom • Financial Ministers • Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Itlay, Japan, the Netherlands, Panama, Russia, Sinapore, United Kingdom Law

9. Customs Agents • Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Italy, Japan, the Netherlands, Panama, Russia, Singapore, United Kingdom van der Wal/Jizba

10. Sales, Service, Quality Control • Austraila Artisan • Brazilian Game Attendent • Chinese Manufacturer • Egyptian Passport Agent • Italian Artisan and Museum Guide • Ghanaian Artisan • Panamanian Forwarder • Israeli Jeweler • Canadian Sales • Russian Food preparer • Netherlands International Judge • Netherlands International Peace Keeping Captain of the Guard Guratosky/Coltrin

11. Media • German Disc Jockey/Ad Agent • UK Newspaper Typist/Ad Agent • UK Newspaper Reporter • Japanese TV Photojournalist • Japanese TV Reporter/Ad Agent • India Documentary Cinematographer • Currency Exchange • Singaporean Currency Exchange Specialist • Singaporean EFT Clerk • Singaporean S.W.I.F.T. Clerk • Regional CES Leifheit

12. President Training

13. Learning Target: • I will be able to perform my position assignment at International Towne • Success Criteria: • Students will be able to… • Describe their position responsibilities • Conduct a country meeting • Delegate responsibilities • Govern citizens President Training:

14. Review and discuss President responsibilities using the Position Description (appendix C) • Name characteristics of both a good President/Leader and poor President/Leader • How should these characteristics be displayed at International Towne? • How should a President/Leader delegate responsibilities? President Activity:

15. Presidents/Leaders are not expected to govern their countries alone Answer

16. Read Aloud: • Presidents must understand all position responsibilities in their country and be ready to perform every position, except Finance Minister. For instance, if the customs agent for Russia is on break, the President might have to inspect and stamp visitors passports until the Customs Agent returns. Presidents should also help visitors as needed or, if there are many tourists in their country, Presidents may need to assist country citizens. President Activity

17. Read Aloud/Discuss: • Some times President’s need to resolve conflicts with citizens. For instance, what should the President do if someone is not doing his or her job, or is out of the country visiting friends when he/she is on break? President Activity

18. You are discouraged from deporting a citizen. Instead, Presidents should speak to the citizen and try to resolve the problem. Answer

19. Presidents will act as members of the International Peacekeeping Force on a rotating schedule during Towne operation. Presidents will see a “PK” on the International Towne Travel Schedule posted in each country which indicates the specific time they need to officially act as International Peacekeepers. • As a member of the Peacekeeping Force, you will enforce the International Towne laws that are in effect in International Towne. • You will have International Peacekeeper Citation Forms to fill out during your rotation on patrol. • The International Peacekeeping Force will present International law violators to the International Peacekeeping Tribunal for resolution. • Presidents will report to the International Tribunal located in the Netherlands when it is their scheduled official duty time. President Activity:

20. Each President should now get their Country Folder. • First read silently your list of position responsibilities • Read the Country Meeting Agenda, you will use this as a guide in conducting a meeting with country citizens later today • Preview additional forms in the Country Folder. (During your country meeting, you will delegate these forms to other citizens who will complete and return them to the folder. Teachers will collect the Country Folders with the completed Forms and bring them to International Towne.) President Activity

21. How can sales be “drummed up” if products or services are not selling in your country? President Activity:

22. Recommended prices are listed on the Projected Balance of Payments form in the Country Folder. If you sell all products at those prices, the country will have a positive balance of payments • If your country lowers prices of your products or services, the revenue may not be enough to end with a positive balance of payments. • You should calculate how much you will make at a different price before making any changes. (you can only charge prices in the correct denomination of currency for each region) Answer

23. Presidents Role in the Opening Ceremony: • When the music sounds, Presidents need to line up their country’s delegation—President leads carrying the country’s flag, followed by the Customs Agent carrying the countries flame, followed by the Financial Minister carrying the countries green Trade Form and the countries Export Card, followed by the remaining citizens. • When the International Town Director calls out the name of his/her country, that President steps to the front and presents his/her country’s flag by placing it in the round dais provided. • Next, he/she will provide a specific piece of information about his/her country that the International Towne Director has requested during opening remarks. The country’s specific information may be, among other things, the literacy rate, the country’s per capita income, or the way the country prefers to do business. (Students will have previously studied the fact and will have access to information during the country prep time at International Towne) • The President will then rejoin his/her country’s delegation. President Activity:

24. Role Play: • Here is a situation in which the President needs to use good leadership skills… • The Finance Minister is not happy with his position and has decided to go on a break early. Meanwhile, expenditures are not being paid and citizens who are the Artisans do not have enough to do. • Have another student play the President who needs to solve the problem. • Other students should evaluate how they handled the situation President Activity

25. Congratulations on being selected as President/Leaders! • Remember you cannot do everything yourself! • Respect your fellow citizens and create a team environment so that your country will be productive. • Your first opportunity to create a solid working team is during the Country Meetings President Activity

26. Finance Minister

27. Learning Target: • I will be able to perform my position assignment at International Towne • Success Criteria • Students will be able to… • Describe position responsibilities • Complete the withdrawal portion only of the Transfer of Funds Form-International Trade • Complete the Currency Withdrawal Form--Salaries Finance Minister Training

28. Review Finance Minister position responsibilities (Appendix C) Finance Minister Training

29. Currency Exchange Flow Chart for Countries • Distribute the Financial Minister packets by Country • Finance Ministers will complete ONLY TWO of the transfer of funds at school and finish the remainder at International Towne Finance Minister Training

30. Find the Balance of Payments Form in your packet. • In the upper right hand corner you should find the name of your country and the bank account number you will use on all transfer of funds and deposit slips. This number is extremely important. • At School, Finance Ministers will complete the Currency Withdrawal Form-Salaries and • Transfer of Funds Form-International Trade form, the withdrawal portion only (top half of the sheet). Finance Minister Training

31. Focus on the Projected Balance of Payments Form. • This form provides an estimate of revenue and expenditures. • Finance Ministers will complete this form during your day at International Towne, not during this training. • I just want you to look it over so you are prepared. Finance Minister Training

32. Important points to remember… • When you arrive at International Towne, the Panama Freight Forwarders will ship each country’s products and when the products arrive in your country, the Finance Minister will count the products and complete the projected Balance of Payments Form by noting the actual number of items received in the column labeled “Actual Quantity” • Once you have inserted the actual number, Finance Ministers will be able to compute the actual projected revenue. • Finance Ministers will use the equation found on the Projected Balance of Payments Form to compute the amount and determine the number of salary packets each country will need for its citizens.All amounts are listed in the specific country’s currency. Finance Minister Training

33. There are different sections of the Balance of Payments Form. • The first box is the Previous Balance of Payments Amount. This number may depend on the country’s productivity from the day before. • When you arrive at International Towne, you will be advised of this number. Finance Minister Training

34. Next, Gross Expenditures (GE) section. • All expenditures are located here. • You will need to complete transfer of funds forms as part of your responsibility as Finance Ministers • To begin the process, Finance Ministers will complete the Currency Withdrawal Form-Salaries. In order to calculate the amount of currency requested and to know the number of salary packets requested, to do this use the equation found on either the Balance of Payments Form or the Projected Balance of Payments Form. • For Example: the Projected Balance of Payments Form for China has the equation: Salaries (3x80) + (___x70)=___. The Balance of Payments Form for China shows this equations: Salaries (3x80) + (___x70)=___. • As you calculate your answers, you need to finish the salary form and write the amount of currency on the Balance of Payments Form. Example: Let’s assume there are two manufacturers in addition to the Chinese President, Customs Agent, and Finance Minister. You would complete the line on the Transfer of Funds Form-Salaries as follows: Number of Salary Envelops Requested 3 x 80 + (2 x 70)=380. Remember order of operations. (PEMDAS) Finance Minister Training

35. Be sure that your Currency Withdrawal Form-Salaries is completed prior to arriving at International Towne. • Finance Ministers will hand carry this form to Singapore as directed during Towne set-up to claim salary packets for their citizens. • Finance Ministers will distribute salary packets prior to opening ceremony. The salary Form has instructions that allow the Finance Minister to check off as they complete their work Finance Minister Training

36. Take out your Transfer of Funds Form-International Trade (green) • This Form simulates the export-import trade relationships between countries at International Towne. Finance Minister Training

37. Complete the IMPORTING portion (top) of the Transfer of Funds Form-International Trade. Complete only the information located in the “Transfer of Funds Withdrawal Form Importing Country” box. • My Country’s Name • My Country’s Account Number • My Country’s Currency • My Country’s Exchange Rate for Import/Export • Withdrawal Amount (this number represents the country’s import payment) Finance Minister Training

38. Get a copy of the correct Country Export Card. The cards will actually be 8 ½ by 11 at International Towne. • Bring your Transfer of Funds Form with you and form a half circle in the front of the room. • I will call out each country and you will loudly and clearly state your country’s trading partner and the item your country exports (listed on the green export card). • For example: Ghana exports coco to India. The Ghana Finance Minister will walk over to Indian Finance Minister and exchange their Country Export Card for India’s Transfer of Funds Form-International Trade. The Indian Finance Minister will then announce their country’s export and deliver the Country Export Card in exchange for payment (Transfer of Funds Form-International Trade) Repeat this process as needed. Finance Minister TrainingOopening Ceremony Practice

39. Finance Ministers will complete the rest of their expenditure forms during the morning at International Towne. • In the afternoon at International Towne, Finance Ministers will submit currency deposits from the sale of souvenirs and business norm activities. You will also collect credit card payments from your fellow citizens’ charges. • At the end of the day an unpaid credit card charges will be tallied and added to the country’s expenses, which will negatively affect the country’s Balance of Payments. You want to avoid this situation. • When you arrive at International Towne your Finance Minister packets will be at your country desks. Staff will facilitate, direct and assist you with your various responsibilities. Finance Minister Training

40. Congratulations on a job well done. Your job is important but it is doable. You will have enough time to do your job and travel. • Remember you will trade the Transfer of Funds Form-International Trade forms with your trading partner in exchange for their Import Cards during opening ceremony at International Towne. • Collect Folders and make sure your Currency Withdrawal Form-Salaries and withdrawal portion only of the Transfer of Funds Form-International Trade. • Do not complete any other forms! Finance Minister Training

41. Customs Agent

42. Learning Target • I will be able to perform my position assignment at International Towne • Success Criteria • Describe their position responsibilities • Demonstrate Customs and Greetings • Monitor visitors’ adherence to their countries greeting • Inspect and “stamp” visitors passports Customs Agent Training

43. Review the Position Descriptions for Customs Agent (Appendix C) • How many of you have travelled outside of the United States? • Do you have any experiences with Customs Agents? • Customs agents play an important role in the international arena—they are in charge of making certain that people who enter their countries are doing so for the right reasons. Customs Agent Training

44. Each country will have a special “stamp” that the Customs Agent will find at the Customs Agent booth in each country. Customs Agents will use the “stamp” to signify that they have inspected Passports and that the visitor have said the appropriate greetings. Passports have a box for each country that Customs Agents will “stamp.” You should only stamp a passport once. • For instance, when a visitor enters the country, the Customs Agent should ask to see his or her Passport. • If it has not been stamped, the Customs Agent should ask the visitor to say the country’s greeting and then “stamp” the Passport. • If they have already stamped the Passport, they should just welcome the visitor and encourage him or her to shop or participate in the country’s business norms activity. Customs Agent Training

45. Turn to the International Greetings and Thank You’s Phonetics Pronunciations page in your student workbook (page 34). • Stand and demonstrate your countries Greeting and Thank You. • If visitors do not know the greeting, it is YOUR job to teach them. You can also demonstrate your country’s custom for visitors. • You should also ask visitors to point out the country’s location on the map near the Custom Agents stand. Customs Agent Training

46. Role during Opening Ceremony • When the music sounds, Presidents will line up their country’s delegation—President leads carrying the country’s flag, followed by the Customs Agent carrying the country’s flame, followed by the Financial Minister carrying the countries green Trade Form and the country’s Export Card, followed by the remaining citizens. • After the President has completed their part of the opening ceremony, the Customs Agents turn to step up to the front. • The Customs Agent will present their flame and place it in the torch cauldron provided by International Towne. • Next, you will clearly and loudly say the country’s greeting • Next, you will clearly and loudly say their country’s thank you • Then you will rejoin your countries delegation (make sure you practice and are prepared!!) Customs Agent Training

47. Your primary responsibility, besides inspecting Passports, is to sell your countries’ products and services. As Customs Agents, you want people to shop in your country. • The purpose of inspecting passports is to welcome people into your country, not to turn them away. • If visitors do not know the appropriate greetings, the Customs Agent should teach them. You should also help support country operations by helping other citizens and covering other position responsibilities as needed. Customs Agent TrainingSummary

48. Sales, Service, and Quality Control Training

49. Learning Target: • I will be able to perform my position assignment at International Towne • Success Criteria • Describe their position responsibilities • Use good customer service skills • Use effective sales strategies • Understand how the quality of work effects customer satisfaction • Identify ways that they can provide quality products a services in their country Sales, Service, and Quality Control Training

50. Review Position Descriptions for the various jobs (Appendix C) Answer the following questions: • What is customer service? • What are some examples from your own life of good customer service and bad customer service. • Why is customer service so important to the success or failure of a company? • What stores have good customer service, why? Sales, Service, and Quality Control Training