Municipal service delivery officials
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Municipal Service Delivery Officials. Presentation to MISA Canada Municipal CIO Council Summit May 30, 2012. MSDO Elevator Speech. MSDO is an organization of municipal service delivery officials who create, manage and/or support municipal service delivery initiatives across Canada

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Municipal service delivery officials

Municipal Service Delivery Officials

Presentation to MISA Canada Municipal CIO Council Summit

May 30, 2012


Msdo elevator speech

MSDO Elevator Speech

  • MSDO is an organization of municipal service delivery officials who create, manage and/or support municipal service delivery initiatives across Canada

  • MSDO provides a forum for members to share experiences and knowledge, and provides a unified voice for municipal service delivery officials to other groups


Brief history of msdo

Brief History of MSDO

  • 2002 - Service delivery managers in southern Ontario meet informally

  • 2005 - Service delivery managers of six large Canadian cities meet

  • 2006 – 2010 - Additional municipalities across Canada participate in annual meetings

  • 2010 - Registered as a legal entity


Msdo structure

MSDO Structure

  • Pan-Canadian; No regional chapters

  • Municipal members

    • One vote per municipality

    • Membership fee based on population (ranges from $150 to $1,000)

  • Affiliate members

    • Other public sector or related groups approved by the Board

    • No voting rights

    • Fixed membership fee ($375)


  • Municipal service delivery officials

    Current Board of Directors

    Position

    Name and Title

    Member Municipality

    President

    Kate Johnston

    Manager, Service Delivery Improvement

    Region of Halton

    Vice President

    Melanie Swenarchuk

    Manager 311

    City of Winnipeg

    Treasurer

    Glenn Brunetti

    Manager, Service Delivery

    Region of Peel

    Secretary

    Rhonda Tsingos

    Mgr, Contact Centre Service Integration

    City of Brampton

    Director –

    Eastern Region

    Janine Halliday

    Manager, Citizen Services

    City of St. John’s

    Director –

    Central Region

    Karla Hale

    Director, C

    Region of Peel

    Director – Western/ Northern Region

    Terry Pearce

    Manager, Citizen Services

    City of Calgary


    Msdo committees

    MSDO Committees

    ConferenceCommittee

    CommunicationsCommittee

    MembershipCommittee


    Current membership

    Current Membership

    • 37 members

      • 36 municipal

      • 1 affiliate (ICCS)

  • Regional distribution

    • 27 from Ontario

    • 1 from Quebec

    • 2 from Eastern Canada

    • 6 from Western Canada


  • Challenges

    Challenges

    • Uneven regional representation

    • Providing communications/activities in French

    • Communication between members

    • Raising awareness of MSDO beyond existing members


    Next steps

    Next Steps

    • Develop an internal communications strategy(June – October)

    • Develop a Strategic Plan (June – October)

    • Seek mutually beneficial opportunities with ICCS (ongoing)

    • Explore greater collaboration with MISA (ongoing)

    • Develop and implement external communication strategy (winter 2013)


    An invitation

    An Invitation

    • MSDO Annual Conference

      October 9 -11, 2012

      Kitchener

    • ICCS course: Understanding and Enhancing Citizen Access

      October 12, 2012

      Kitchener


    Questions and discussion

    QuestionsandDiscussion


    Contact

    Contact

    Kate Johnston

    Manager, Service Delivery Improvement

    Halton Region

    905-825-6000 ext 7230

    [email protected]

    www.halton.ca


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