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Higher Administration

Higher Administration. Administrative Services Outcome 3 Past Paper Questions. Recruitment and Selection Procedures. 2013 Q1a – 4 marks. Outline 4 support systems that could be implemented to improve staff welfare. 2013 Q1c – 8 marks.

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Higher Administration

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  1. Higher Administration Administrative Services Outcome 3 Past Paper Questions

  2. Recruitment and Selection Procedures

  3. 2013 Q1a – 4 marks Outline 4 support systems that could be implemented to improve staff welfare.

  4. 2013 Q1c – 8 marks Organisations interview applicants as part of the selection process. Discuss additional methods of selection that may be used to help choose the best candidate.

  5. 2012 CS Q3 – 6 marks • Discuss advantages and disadvantages of using an agency in the recruitment and selection process.

  6. 2011 Q2a – 2 marks Outline the importance of securing references prior to offers of employment.

  7. 2011 Q2b – 6 marks Describe 3 external methods of informing potential applicants of a job vacancy.

  8. 2010 Q1a – 4 marks • Identify 2 examples of items that would be included in a person specification and justify the purpose of this document in the interview process.

  9. 2010 Q1b – 6 marks In addition to the interview, discuss the need for additional selection processes to ensure the best person is appointed.

  10. 2009 CS Q2 – 4 marks Describe 2 selection methods used by a Human Resources Department.

  11. 2008 CS Q3 – 6 marks Discuss the advantages and disadvantages of recruiting internally and externally.

  12. 2008 CS Q4 – 4 marks The job description and person specification are used in the recruitment and selection process. Compare these 2 documents.

  13. 2007 Q3a – 6 marks Describe 3 methods of informing potential applicants of a job vacancy.

  14. 2007 Q3b – 4 marks Outline benefits to an organisation of outsourcing the recruitment process.

  15. 2006 Q5a – 4 marks Outline 4 features of a contract of employment.

  16. SQP Q1b(ii) – 4 marks Describe 2 benefits of the job description to an applicant.

  17. SQP CS Q5 – 4 marks Describe 2 qualities that may be contained in the person specification for the post of a Customer Services Assistant.

  18. Staff Development

  19. 2013 Q5b – 6 marks Describe the benefits of induction training.

  20. 2012 CS Q5 – 3 marks • Compare in-house and external training.

  21. 2009 CS Q1 – 2 marks Outline the benefits to an organisation of employees receiving induction training.

  22. 2008 Q3a - 4 marks Outline the factors which will determine whether an organisation will train customer service employees in-house or externally.

  23. 2006 CS Q3 – 8 marks The organisation has a thorough system of staff appraisal. From recent reviews it was found some staff were lacking in knowledge and skills. Discuss how management can support staff to improve their knowledge and skills.

  24. SQP CS Q3 – 4 marks Continuous professional development may assist Customer Service teams in maintaining high standards. Compare in-house and external staff training.

  25. SQP Q2c(ii) – 2 marks Justify the provision of training for speakers who use presentation software.

  26. SQP Q4a – 6 marks (2/4) • Outline how an Administration Manager might recognise employees who are not using office technology efficiently • Describe how these employees could be supported.

  27. Professional Development

  28. 2011 Q4c – 6 marks Describe 3 methods of appraisal.

  29. 2011 Q4d – 4 marks Justify the need for an appraisal system as part of the staff development process.

  30. 2010 Q2d – 8 marks Discuss an organisation’s decision to encourage a programme of staff development and lifelong learning.

  31. 2009 Q5a – 4 marks Identify possible areas of development for an employee which may follow an appraisal meeting.

  32. 2009 Q5b – 6 marks Discuss the importance of Continual Professional Development (CPD) to ensure staff ICT skills and administrative knowledge are kept up to date.

  33. 2008 Q5a(i) – 2 marks Outline 2 features of a Personal Development Plan.

  34. 2008 Q5a(ii) – 4 marks Describe 2 methods of monitoring the progress of an employee’s Personal Development Plan.

  35. 2007 Q3c – 6 marks Continuous Professional Development (CPD) impacts on both individuals and the organisation. Discuss the need for a programme of CPD.

  36. Staff Welfare

  37. 2012 Q3c – 8 marks Discuss ways in which an organisation can deal with an employee who breaches the conditions of their employment.

  38. 2012 Q4d – 8 marks Discuss the support systems which may be provided by Human Resources to enhance staff welfare.

  39. 2010 Q5b – 4 marks Justify the need for monitoring staff absences

  40. 2009 Q2a – 4 marks Outline the benefits of a career break to: • The organisation • The employee

  41. 2009 Q4c – 8 marks Staff welfare is important in supporting staff. Discuss the support systems which may be provided by Human Resources.

  42. 2008 Q3b – 2 marks Justify the provision of a staff counseling service within an organisation.

  43. 2007 Q1d – 4 marks (2/2) Practical tests are commonly used in the selection process for administrative assistants. • Justify the use of practical tests. • Outline 2 other types of testing which may be used in the selection process.

  44. 2006 Q5b – 8 marks Discuss ways in which an organisation could deal with employees who breach the conditions of their employment contract.

  45. Higher Administration Administrative Services Outcome 3 Past Paper Questions

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