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INFLIGHT: TAKING TO THE SKIES

INFLIGHT: TAKING TO THE SKIES. Tim Clifford Divisional Director Novo IVC. Coffee breaks sponsors. Gala dinner sponsor. Supporting sponsors. Supporting sponsors. Expert On-board Retail Technology. Multiple Hardware Options: Personal issue crew tablets . Multiple Hardware Options:

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INFLIGHT: TAKING TO THE SKIES

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  1. INFLIGHT: TAKING TO THE SKIES • TimClifford • Divisional Director • Novo IVC Coffee breaks sponsors Gala dinner sponsor Supporting sponsors Supporting sponsors

  2. Expert On-board Retail Technology

  3. Multiple Hardware Options: • Personal issue crew tablets

  4. Multiple Hardware Options: • Consumer hand sets

  5. Multiple Hardware Options: • POS integration with seat back systems via galley based server and comms. link

  6. Air to Ground Communication: • Access to products, services and media on a real time basis • Delivery and receipt of on-board information during the flight

  7. Chip and Pin technology to accept payment and carry out on-line verification. • Contactless payment for low value transactions. • Secure payment processing through world’s leading exponent of compliance and delivery

  8. What is more important than innovation? PERFORMANCE

  9. Reasons for Failure: • Ineffectual Project Planning & Management (lack of consultancy) • Under Estimation of resource, commitment & flexibility required • Lack of hardware estate management • “Hope for the best” mentality

  10. 99.2% reliability

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