Perspective on the performance gap
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Perspective on the Performance Gap. Jill E. Carter Carter Consulting 801/581-9910. In a Perfect World. What might a perfect “collaborative” environment look like for a supervisor and for an employee?. The Supervisor’s Role.

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Perspective on the performance gap

Perspective on thePerformance Gap

Jill E. Carter

Carter Consulting

801/581-9910


In a perfect world

In a Perfect World

  • What might a perfect “collaborative” environment look like for a supervisor and for an employee?


The supervisor s role

The Supervisor’s Role

  • To create competent, confident people who own their performance.

  • The “slinky” and systems thinking.


Deming and the performance gap

Deming and the Performance Gap

  • Edwards Deming* suggests

    • 94% of the “Performance Gap” is a function of:

      • Process

      • Leadership

    • 6% is employee-based (individual will/accountability)

      *Aguayo, Rafael. Dr. Deming, What Every U.S. Business Person Should Know About Successful Management and Bringing Quality Back Home. First Fireside Edition, Carol Publishing Company, New York, New York, 1991.


A supervisor s response

A Supervisor’s Response

  • To Poor Performance

    • First time: Hope the performance will go away

    • Second time: Get angry because the performance expectations are still not met

    • Third time: Transfer ownership of the problem to the will/attitude of the employee

  • What is the Supervisors “frame of mind”?

    • Anger and Dread?

    • Problem Solving and Accountability


Transactional analysis

Transactional Analysis


White bead red bead exercise

White Bead/Red Bead Exercise

Let’s try it!


White bead red bead exercise1

White Bead/Red Bead Exercise

How did the employees respond during this exercise?


Basic truth

Basic Truth

“Organizations are perfectly designed to get exactly what they are getting.”

--Vivian Harrington, Student WSU


Narrowing the performance gap

Narrowing the Performance Gap


Narrowing the performance gap1

Narrowing the Performance Gap


Perspective on the performance gap

“People do the best they can do or else they would do better.”


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