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Behavior Systems Analysis and Cleaning at Sushi Ya. Name: Marisa Palance Class: BSAP Semester: Spring 2007 TA Name: Allison Mueller. The Setting. Sushi Ya, a newly opened Japanese restaurant in Downtown Kalamazoo. The People. Closing Servers - approx. 10 to12 on weekends

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Behavior systems analysis and cleaning at sushi ya

Behavior Systems Analysis and Cleaning at Sushi Ya.

Name: Marisa Palance

Class: BSAP

Semester: Spring 2007

TA Name: Allison Mueller


The setting
The Setting

  • Sushi Ya, a newly opened Japanese restaurant in Downtown Kalamazoo


The people
The People

  • Closing Servers

    - approx. 10 to12 on weekends

  • 2 Assistant Managers


Reason to intervene
Reason to Intervene

  • The server’s behavior of cleaning was not occurring at the desired frequency.

  • Only around 65% was being completed correctly on a given day.

    Let’s try to figure out why the cleaning wasn’t getting done!


Analyze the natural contingencies
Analyze the Natural Contingencies

  • The contingencies for the servers are ineffective:

    - The outcomes are too small(but

    they definitely are cumulative)

    Or maybe…..

    - The outcomes are too improbable to

    control behavior

This always

happens to

me!!


Analyze the natural contingencies1

Analyze the Natural Contingencies

Servers have a given level of cleaning to do

Servers have infinitesimally less work to do

Complete one chore

Ineffective Natural Contingency

The servers want the restaurant to do well and be clean. They also don’t want to be fired for not completing their jobs but there are competing contingencies controlling their behavior.


Analyze the natural contingencies2

Analyze the Natural Contingencies

Servers can leave slightly less early

Servers can leave early

Complete one chore

Natural Competing Contingency


Baseline graph description
Baseline Graph Description

  • The previous slide showed the percentage of chores that were completed correctly.

  • The data points are an average all the chore completed for that week.

  • So…… 1 data point = 1 week


Specify the performance objectives
Specify the Performance Objectives

  • The perfect performance of closing servers would be to complete chores 100%

  • Initial next to the newly provided checklist

  • And lastly, request that the manager on duty inspect and approve the completion with their initials as well


Input process output model
Input-Process-Output Model

[Servers that complete 100% of chores every night] (Output)

Use of new job aid for cleaning [Production]

[Servers that do not complete 100% of (Input)

chores every night]



Design the intervention
Design the Intervention

  • Target Behavior:

    - Complete all chores on checklist

    - Sign off on each chore

  • Performance Managers:

    - Manager on duty

  • Intervention Package:

    - Positive reinforcement contingent on desired behavior

    - Verbal feedback

    - Opportunity to win a free sushi roll of choice contingent on desired behavior


Design the intervention1

Ineffective Natural Contingency

Servers have a given level of cleaning to complete

Servers complete one chore

Servers have infinitesimally less cleaning to complete

Performance Management Contingency

Servers will lose the opp. For a free sushi roll at the end of the week

Servers complete one chore

Servers will not lose the opp. For a free sushi roll at the end of the week

Inferred Theoretical Contingency

Servers fear losing the opp for the free sushi roll

Servers complete one chore

Servers do not fear losing the opp. For the free sushi roll

Design the Intervention

Performance Management Contingency


Behavior Analysis

is way cool!!!!


Implement the intervention
Implement the Intervention

  • Intervention was presented to servers on March 4th

  • Intervention began on March 7th

  • Implementation involved a new checklist, and verbal feedback on performance


IOA

  • The hostess collected data on the same checklist

  • Out of 9 chores, she agreed that 8 were completed correctly.

  • 89% IOA is AWESOME!!!



Evaluate the intervention1
Evaluate the Intervention

  • Percentage of chores completed did not improve to the desired frequency

  • The increase in performance was most likely due to being observed

  • Not all servers were enthusiastic about the incentive offered

  • Recycling is a MUST!


Recycle i swear it s real
Recycle - “I swear it’s real”

  • Since thesushi roll incentive just wasn’t working we decided to switch things up and add some money!!!!

  • The servers now had the opportunity to win $5.00, which was of course contingent on performance…..

    Can they get their act together???



Evaluate the recycle
Evaluate the Recycle

  • Well, we have reached the end and I am impressed.

  • Even though the servers never got the opportunity to win some much needed cash….

  • They still improved!! YAY!!!

iII told you they

could do it!!!


My experience
My Experience

  • In the beginning I had some trouble with the managers being fired, and re-hired and then demoted and hired back on

  • I learned how to apply my skills to a real business setting

    And……

    I had FUN and ate a lot of sushi!!!


Manager and employees experience
Manager and Employees’ Experience

  • The managers enjoyed the intervention

  • They will continue using the job-aid

    But on the other hand….

    The employees were not as happy…..

    Let’s take a look at how they felt…………



One person

at a time!

I love

BSAP!!

Behavior analysis

can save

the world……


Questions or comments throw em at me kids
Questions or Comments???Throw em’ at me kids!!


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