Knowing Your Employees

1. Knowing Your Employees

2. Course Objective • Explain Who is an Employee • Explain Why Should You Know Your Employees • Explain What is Employee Engagement • Define an Engaged Employee • List the Benefits of Highly Engaged Employees • Describe the Methods of Engaging Existing Employees • Explain How Managers can Drive Engagement • List the Mistakes Managers Make in Knowing Employees • Describe Things that Employees Hide from Managers • Explain What You Should Know About Your Employees • Describe the Role of Communication in Knowing Employees • Explain How to Know Your Employees • Explain the Role of Leadership in Knowing Employees • Explain the Four Drive Model • Explain the Categories as per Gallup Q12

3. Introduction ? What do you think is the most valuable asset of any organization? Yes, it is the ‘employees’ which are the most valuable asset of any organization. It is the employees of an organization that helps make it unique, have a good work culture and produce great quality service and products. Hence, it is crucial that for the success of any organization, it strives to keep its most valuable asset, its ‘employees’ happy.

4. Introduction ? So, what can you as a manager do to keep your subordinates or team members happy? Apart from being a very just and efficient leader, you ‘know your employees’. should also

5. Introduction When you as a manager learn to ‘know your employees’, you will learn to take a keen personal interest in each and every one of them. You will learn that it is important not only to look at your team as one single whole but also to look at and treat each and every member of your team as an individual contributor to the success of your organization.

6. Introduction ! It is important that you should learn to manage not only the team as a whole but also learn to manage and keep each and every individual employee of your team happy. You can keep your employees happy and know about them in several ways such as getting to know about their personal lives, learning about their individual professional weaknesses and strengths, knowing what motivates each one of them etc. Let us now learn about ‘Knowing Your Employees’ in detail.

7. Why Should You Know Your Employees? • Management should know its employees well. • You need to understand your employees and what they expect from the organization? • You cannot afford to ignore someone who spends maximum part of his/her day at the workplace with you. • There are some organizations where managers do not bother to even know the names of their subordinates. • Such organizations always face problems like employee dissatisfaction, high attrition rate and frequent conflicts among team members and eventually fail to do well in the long run.

8. Did You Know? • Fewer than 20% of workers are truly engaged • Low Productivity costs organizations about $350 billion a year • 77% of employees do not like their current jobs • 39% of disengaged employees suffer from work related stress which eventually leads to resignation

9. What Do Employees Expect From Managers? • Employees expect managers to interact with them. • No one likes to work in an organization where they need to take permission to speak to their reporting bosses. • Greet your employees with a smile. • Be transparent with your employees. • Encourage two way transparent communication at workplace. Open Communication

10. Employee Engagement “Employee Engagement is a measureable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn and perform at work.” - Scarlett Surveys

11. Benefits of Highly Engaged Employees The following are some of the benefits of highly engaged employees: Engaged Employees have a sense of purpose and meaning in their job Such employees are interested in their work Engaged employees tend to grow within the organization Engaged employees believe in the organization

12. Methods of Engaging Existing Employees • Recruit effective leaders • Have an effective Performance Management system in place • Provide for fair evaluation of performance of all employees • All the empowerment of subordinates through effective delegation by their leaders • Supervisors and peers should give honest feedback to provide valuable coaching and mentoring • Develop an open and transparent culture to empower people and develop entrepreneurs Activities to Build Culture of Organization Leadership Development Activities Leadership Development Activities Team Building Activities Reward Schemes Communications Activities

13. How Managers can Drive Engagement? When Managers get his list of annual objectives, ideally he should first communicate the year’s objectives to his team. Then he should ask for his team’s suggestions and feedbacks. Finally, the manager should work with them to formulate a strategy and delegate responsibility. By following such a process, the manager ensures that his employees are more involved in the goal setting process. This process also helps the employees to have a say in how they will contribute. It helps the employees to show their creativity and willingness to be more accountable for achieving their goals. 3 • Communicating Clear Objectives

14. Importance of Knowing Employees Employees feel happy when managers connect with them on a personal level. Team managers should also discuss an individual’s family, his/her personal life, relatives and so on to a certain extent. Do not ask something which is too personal for an employee. A good manager who knows his employees well makes his employees feel happy to come to work, face challenges with a smile and also constantly strive hard to take their organization to the top. Make your employees feel responsible for the organization. Let them understand that their projects or job responsibilities.

15. Mistakes Managers Make in Knowing Employees The following are some of the common mistakes that managers make in knowing and managing employees: The common mistake which managers make in knowing employees is that they interfere too much in their personal lives. Problems arise when personal lives are discussed at the workplace. Please do not bring your personal problems to work. Managers should avoid discussing topics which have no relevance at the workplace. Too much of personal interference in anyone’s life is not at all acceptable in organizations. Avoid being overfriendly with your team members. Do not Interfere Too Much in Personal Lives Do not Expect Perfection 3 6 5 4 3 2 1 Do not Overburden Do not Interfere Too Much in Personal Lives Do not ask for undue favors Do not Disclose Confidential Information Do not Use Nicknames Let us look at each in detail.

16. Things Employees Hide from Managers It is a common observation that employees lie to their managers and superiors. There are several instances when employees feel compelled to hide the truth from their seniors. The following are some instances where the employees feel compelled to lie or hide the truth from their managers: Competition is necessary to extract the best out of employees but be careful it should not lead to unnecessary pressure among employees. Employees lie when there is unnecessary work pressure on them. Give them enough time to complete their assignments provided the client does not want results in the shortest possible time frame.

17. How to Know Your Employees? 3 • Managers need to communicate with the team members to make them feel comfortable and important at the workplace. 4 • Interacting with employees will help you know many things about an individual which you would never come to know if you maintain a distance from him. If you do not speak to them, they would never come to you with their problems and eventually lose interest in work. 5 • Call employees together on a common platform to brainstorm ideas or discuss major issues.

18. Role of Leadership in Knowing Employees Find out what your team members are up to. Always make it a habit to call your team members by their first name. Avoid calling them by their nicknames. It is completely unprofessional. Make it a point to speak to your team members at least once in a day. Enquire about their family members, their well being etc. but do not interfere too much in their personal lives. They might not like it. Employees expect managers to enquire about their personal lives but you do not need to interfere much. Join your team members for lunch once in a while. Be careful not to discuss work during lunch hours. Take them out for small get-togethers after work. Ask your employees to bring their families as well. As a manager, you have to take the initiative to bring the employees closer to each other and also know each other well.

19. Four Drive Model What is it? What is it? How to achieve it? • It is used to motivate and engage employees by structuring the pay and rewards • Incentives can be used to drive performance • They should try to create a culture of recognition and reward based purely on performance and merit • Acquire drive is relative, this relativity arises as employees always tend to compare themselves to others and hence the drive is never fully satisfied • You should also find out who your employees compare themselves with and what they think about their compensation • As a manager, you should make sure that your employees’ pay and perks are comparable • The drive to Acquire is also about prestige and status and not just about money, so, it is important that you give due credit and promotions to deserving employees Acquire

20. The Gallup – Q12 Are your associates (fellow employees) committed to doing quality work? In the last six months, has someone at work talked to you about your progress? Does the mission/purpose of your company make you feel your job is important? Do you have a best friend at work? In the last year, have you had opportunities at work to learn and grow? At work, do your opinions seem to count?

21. This is a DEMO Course On – Knowing Your Employees. • Become a Member and Get Access to many Unlimited Powerpoint Presentations. • What You Get: • View All Courses Online. • Download Powerpoint Presentation for Each Course. • Do the Knowledge Checks for Each Course. ManagementStudyGuide.com