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Professional Respect Needs A Comeback

Professional Respect Needs A Comeback. Greater Florida Buccaneer AAHAM March 24, 2011 Jim Grigsby CPAM, CDIA. “ Rudeness is a weak imitation of strength .” Eric Hoffer. Research. 71% experienced hurtful comments 33% considered leaving the job. Who issues the license to be rude?

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Professional Respect Needs A Comeback

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  1. Professional Respect Needs A Comeback Greater Florida Buccaneer AAHAM March 24, 2011 Jim Grigsby CPAM, CDIA

  2. “Rudeness is a weak imitation of strength.” Eric Hoffer

  3. Research 71% experienced hurtful comments 33% considered leaving the job

  4. Who issues the license to be rude? Why do we accept rudeness?

  5. Observed Behavior Comments Body language Surreptitious Finger

  6. Bully Pulpit Dismissing Condescending

  7. I – I – I Ignoring Interrupting Inappropriate comments

  8. Just Plain Rude Poor table manners Open mouth yawns Constant Blackberry use

  9. Cell Phones Volume Topics Lack of consideration

  10. Cyber Manners Reply to all Capital letters Intimidation

  11. Model The Behavior “You must be the change you want to see in the world.” Mahatma Gandhi

  12. Magic Words Please Thank you What do you think?

  13. The Basics Be polite Be kind to people who serve you

  14. "You can easily judge the character of a man by how he treats those who can do nothing for him.“ Zig Ziglar

  15. Two Ears, One Mouth Listen Wait (Why Am ITalking?) Respect time, not usurp it

  16. Common Courtesy Return telephone calls Reply to emails that ask you a direct question

  17. Common Courtesy Honesty Consistency and fairness Keep promises

  18. First Impression Firm handshake Eye contact Learn names

  19. Respect Respect gender and age Proper language Proper humor

  20. Meeting Behavior Be on time Start on time Stay on topic

  21. Meeting Behavior Minimize side conversations Accept other ideas Allow others to speak

  22. Meeting Behavior State name into phone Telephone decorum Email and texting

  23. Booth Etiquette - Vendors Respect attendees Respect other vendors

  24. Booth Etiquette - Attendees Not a shopping spree Respect vendors time

  25. Respect Give it Give people a reason to reciprocate

  26. People Respond To Incentives Reward vs. Punishment Show respect

  27. Good Manners “Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use.” Emily Post

  28. Thank you for your attention Jim Grigsby 772-539-1990 jgrigsby@jimgrigsbyconsulting.com

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