Offered by Channel Research & Menas Associates

Responsible ResilienceStrategic tools for conflict-prone environmentsA three-day practical interactive course for international managers, 2nd – 5th December 2007, at Ashridge Conference Centre, UK Offered by Channel Research & Menas Associates

CONTENTS Overview Challenge to foreign operators Course content Practicalities Team Registration, fees, more information Channel Research and Menas Associates

Sensitivity to local tensions and issues creates a virtuous circle between sustainable socio-economic development and the project’s fruition Physical security and threat awareness control risk as the environment improves, but ultimately security mainly comes when the operating environment is stable. Secure environment Conflict sensitivity Project risk mitigation Awareness of local tensions and the reduction of instability by changing the way the project and its revenues are managed Host community stability As the host community stabilises the threats are reduced As risk decreases, the chances of project fruition increase Project progress Project brings legitimate wealth and development, thereby reducing poverty and creating alternatives to criminality or violence Channel Research and Menas Associates

This practical course will enable participants to better manage the risks to their operations and to their host communities in conflict-prone environments Issue Projects in conflict-prone developing countries can bring economic benefits, but they can also intensify instability and conflict if local issues are not taken into account – multinational companies need to be able to recognise this risk, and optimise their impact on the host community Philosophy Sensitivity to the fragility of the host community and the management of project risk are inextricably linked – if managed as a unified issue then these mutual challenges are resolved more efficiently and effectively Approach • Concrete and actionable tools • Practical applications in case-work teams • Fluid discussion to share participants’ knowledge and experience • Breaking down functional silos to enable a holistic view of the issues Benefits • Awareness of the challenges facing operations in conflict-prone or unstable environments • A framework to identify priority issues, develop plans to address them, and evaluate performance for continual improvement • A shared vision between all the project’s relevant internal and external stakeholders Channel Research and Menas Associates

The course will benefit middle and senior managers in functions related to risk management and social and political engagement in long-term overseas projects Functions which will benefit Sectors and activities which will benefit • The following functions would particularly benefit: • Country management • Project management • Health, safety and environment • Government and external affairs • Community relations • Corporate social responsibility • Corporate integrity • Security • Risk management • Large-scale, long-term operations in unstable developing countries that are exposed to instability and conflict • In the past this has mainly included extractives and infrastructure firms but - with increasing off-shore supply, production, and marketing - there are few industries which do not face risks in unstable environments • If you are involved with long-term, on-the-ground investments in volatile regions, this course will be invaluable Channel Research and Menas Associates

Conflict sensitivity has become a critical success factor for large-scale projects in conflict-prone environments, but it is not a routine management competency – this course addresses the gap • Companies never intend to cause harm, but projects in fragile developing countries can have unintended consequences • The project could make things worse by • Being seen to benefit some groups at the expense of others, thereby exacerbating rivalries • Injecting unmanaged wealth into a volatile situation, fuelling violent activity • Disrupting the lives of people in the project’s vicinity, engendering hostility to the project • The company then faces an even higher- risk situation, and could incur a reputation for insensitive and reckless behaviour • On the other hand, a project that takes local tensions into account can accelerate stabilisation anddevelopment and incur a reputation for strong social performance • Having the best impact on a volatile situation is not an everyday management competency - The course bridges this gap Increasing competition and scarce resources compel firms to seek opportunities in volatile environments The firm launches, expands, or changes an operation in a conflict-prone area Unintended consequences – the project fuels instability and conflict Developmental benefits from well managed investment, company’s reputation for social performance sustained The host community suffers The project’s risk increases • Decrease in human security • Disruption of local economy • Increased risk of harm and loss, delays, outright withdrawal • Reputation suffers – seen as insensitive to host community’s situation Urgent need for conflict sensitivity – awareness of the drivers of conflict and instability, how to factor this into planning to have the most positive impact, how to evaluate and improve performance Channel Research and Menas Associates

The course is structured to address three essential questions for foreign operators in conflict-prone environments Day 1 Day 2 Day 3 What is the situation we are entering into? How will we affect the situation, and how will it affect us? What should we do? • Prior to the company’s country entry, expansion, or new project, what is the situation on the ground? • What are principal drivers of past and current instability or conflict? • What will the operation’s impact be on the situation? • How can managers anticipate the impact of the situation to affect the project? • Who could have the greatest effect on the project? Whom do we need to take into account? • What are the company’s priority issues? • What are the objectives it needs to achieve? • How can it evaluate and improve performance? Channel Research and Menas Associates

Day 1: What is the situation we are entering into? • Introduce concepts of instability and conflict, key issues these pose for foreign operators • Sharing of experiences to develop appreciation for different functional perspectives on challenges of working in volatile environments • Introduce Conflict Driver Mapping, a tool for analysing the situation on the ground, with teamwork to apply the tool to real cases of conflict and instability • By the end of the day, participants will be able to address the question, “What exactly are we stepping into, and what are the local issues that we need to take into account?” Concepts • Instability and conflict – how and why • Issues that instability and conflict pose to foreign operators • Conflict sensitivity – how to work in unstable environments to help make things better Tools • Conflict driver mapping – tool to efficientlymake sense of complex and volatile situations • Issue prioritisation – extracting most important drivers of instability and conflict Channel Research and Menas Associates

Day 2: How will we affect the situation, and how will it affect us? • Look at a project not just as a business venture, but as a variable in the socio-political situation • Develop skills to assess impact of the project on instability and conflict, and identify priority issues for host community and foreign operator • Introduce indicators: what do we look at to know if key issues are getting better or worse? • Stakeholder mapping - identify and prioritise actors who drive reactions to project Concepts • Foreign operator and project as variables in political situation • Relationship between the project and its host community Tools • Conflict driver mapping with project as variable • Issue prioritisation for host community and project (utilising techniques learned in Day 1) • Defining indicators of issue severity • Stakeholder mapping Channel Research and Menas Associates

Day 3: What should we do? • Translation of issues into objectives - things that need to be achieved to mitigate or avoid risk • Intervention Tree tool to define a set of tangible initiatives towards mitigation of instability and conflict risk • Conflict sensitivity performance evaluation - defining Key Performance Indicators, evaluating and reporting performance, applying evaluations towards improving performance • Course summary, final questions, interactive discussion to share ideas on how new learning can best be applied in day to day work Concepts • Translating issues into objectives • Meaning of performance in conflict sensitivity • Turning evaluations into future improvement Tools • Intervention tree tool – how to break strategic objectives into actionable, measurable initiatives • Key performance indicators – defining benchmarks of success in conflict sensitivity • Evaluation process – steps involved in measuring performance and defining how to improve Channel Research and Menas Associates

Three day interactive course; 2nd – 5th December, at Ashridge Conference Centre, United Kingdom Daily routine* Logistics 09h00 – 10h30: Presentation and discussion 11h00 – 12h30: Working group session (where relevant) 12h30 – 14h00: Lunch and casual reflection 14h00 – 15h30: Presentation, discussion and elaboration 16h00 – 17h30: Working group session (where relevant), summary and Q&A • Ashridge Conference Centre (located at the Ashridge Business School), 45 minute drive from London Heathrow Airport (http://www.ashridge.org.uk) • Course time is 3rd – 5th December, 2007, with arrival on afternoon or evening of 2nd December 2007 • Arrive afternoon / early evening on Sunday 2nd December2007. Evening activities are planned to ensure that participants are acquainted and prepared for commencement prior to commencement on Monday morning • Accommodation and full board at Ashridge are provided for each participant for the nights of 2nd, 3rd and 4th December – the course ends on the afternoon of 5th December *Some participants may require an earlier departure on the final day of the course which will formally end at 16:30 with the remaining hour devoted to informal discussion and sharing of ideas on how to apply the new tools a routine work setting Channel Research and Menas Associates

The course team integrates an understanding of conflict mitigation with corporate risk management to provide a unique perspective on operations in conflict-prone environments Channel Research (www.channelresearch.com) Menas Associates (www.menas.co.uk) Belgian-based Channel Research specialises in the evaluation of effectiveness of donor and NGO-funded aid programmes in conflict-prone developing countries. Channel Research works primarily on behalf of donor organisations, but it also has important corporate clients who seek Channel’s advice on how to optimise their own social and political engagement strategies in politically sensitive environments. UK-based Menas Associates is a risk advisory firm with decades of experience in helping multinational companies operate in unstable developing markets. The firm specialises in helping clients understand and fit into local communities and power structures with minimal friction and maximal cooperation. Menas also advises clients on the best way to align their corporate goals with the development imperatives of the operating countries. The partners Emery Brusset Robert McKellar Emery has a background in sociology and international relations from Yale and the London School of Economics. Since working for U.N. humanitarian programmes, he has gained over ten years' experience in evaluation consultancy, specialising in the design of methodologies for politically unstable environments. More recently Mr Brusset has been working with clients from the private sector in conducting social impact assessments and participatory consultations. A French national, Mr Brusset lives in Belgium, and is trilingual in French, English and Spanish. Robert has a background in conflict analysis and international business. He worked as a strategy consultant for over four years, specialising in international business. He subsequently focused on political risk management and security sector reform, and gained project experience in Palestine, Afghanistan and the Gulf. As a senior associate with Menas he now assists companies in developing risk management strategies for unstable environments. Robert is Canadian, with proficient French and intermediate Arabic acquired during a year in Tunis. The team Channel Research and Menas Associates

Responsible Resilience Course Registration Form Part 1 / 2: Participant Details I, the undersigned Mrs / Ms / Mr ___________________________________, will participate in the Responsible Resilience Course, which will take place in the United Kingdom the 2nd – 5th December 2007. To ensure a place in the course, fees must be paid in full at the time of registration. The cost of the training (see next page for fees and payment options) includes full board and accommodation at Ashridge Conference Centre, from the afternoon of Sunday 2nd December until afternoon of Wednesday 5th December 2007. Transport is provided from Berkhamsted rail station. Channel Research and Menas Associates

Course fee £1695.00 GBP Course fee £1695.00 GBP 17.5% VAT £296.63 GBP 17.5% VAT £296.63 GBP Subtotal £1991.63 GBP Subtotal £1991.63 GBP 5% charge Not applicable 5% charge £87.83 GBP Total payment due £1991.63 GBP Total payment due £2091.21 GBP Responsible Resilience Course Registration Form Part 2 / 2: Fees and Payment Options (note – registration prior to 4 November 2007 automatically results in a 10% reduction in the basic course fee) Option 2: Credit Card Option 1: Direct Transfer Total payment calculation Please tick preferred payment option Prefer Option 2: Credit Card, £2091.21 GBP: _______ Prefer Option 1: Direct Transfer, £1991.63 GBP: _______ Credit card details (please note that we only take Visa or MasterCard, but not Amex) Type of card: ____________________________________ Name on card: ____________________________________ Card number: ____________________________________ Expiry date: ____________________________________ Security code*: ____________________________________ Name Menas Associates Ltd Bank address Lloyds TSB 32 Oxford Street, London W1A, UK Payment instructions Bank account number Branch : 30-98-71 Account No. 02852388 IBAN GB72LOYD30987102852388 Name ______________________________________ Signature ______________________________________ Date ______________________________________ Name ______________________________________ Signature ______________________________________ Date ______________________________________ Signature and date (for preferred option only) Please fax Registration Form Parts and 1 and 2 to: + 44 (0) 207 299 4399 *Security code is the last 3 digits in the upper right of the signature boxon the back of MasterCard and Visa cards Channel Research and Menas Associates

Contact details for more information Menas Associates Ltd. 32 Bloomsbury Street London WC1B 3QJ United Kingdom Tel: + 44 (0) 207 299 4225 Fax: + 44 (0) 207 299 4399 Email:info@menas.co.uk Website: www.menas.co.uk VAT No. GB 7275 229 39 Channel Research and Menas Associates

Offered by Channel Research & Menas Associates