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People are our business…

People are our business…. Judith Norris-Jones Head of HR. Our mission…. “Strong sustainable growth to make a difference in people’s lives, homes and communities”. Our Culture Values - ‘how we do it’. The WWH values are:

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People are our business…

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  1. People are our business… Judith Norris-Jones Head of HR

  2. Our mission…. • “Strong sustainable growth to make a difference in people’s lives, homes and communities”.

  3. Our Culture Values - ‘how we do it’ The WWH values are: Fair - balanced, giving praise where due and constructively critical. Inclusive in our approach, respecting the dignity and individuality of everyone. Open - open to change, committed to continuous improvement and learning. Transparent, honest and trustworthy. Responsible - professional, challenging existing arrangements, taking ownership of issues and using our initiative to see them through to resolution. Supportive - easy to deal with, approachable and accessible. Welcoming, caring, listening and responsive. Efficient - make the best use of resources and maximise the impact of our activities

  4. Our Culture Operating principles - ‘what we do’ The operating principles are: We will make decisions based on data and knowledge. We will find out what matters to customers before we take action. We will only measure what matters to customers. We will experiment to learn. We will enable people to make decisions to deliver what matters to customers. We will only do what matters to customers.

  5. What makes us different • No competencies • No targets • No performance appraisals • No performance related pay or bonuses • No ratings • No budgets • No benchmarking • No blame

  6. Do what matters • Manage Work and Life • Flexible hours • Remote working /home working • Information Systems - technology • Outputs not “office” • Health and Wellbeing • ............................Understand and support

  7. How do we know it works…. • Top Employers for Working Families Award 2012

  8. Winner and Finalists

  9. Best Companies • 91% This organisation is run on strong values. • 90% Feel proud to work for us. • 87% People in my team go out of their way to help me • 85% I love working for this organisation. • 82% I am happy with the balance between my work and home life. • 81% This job is good for my own personal growth.

  10. IIP Gold • “We behave as the Directors do; the values are inbred in us – being open, honest and fair, setting an example”. • “We don’t have targets as such – but help people solve issues ‘as soon as you can in the best way you can”. • Empowerment. We want people to be themselves and allow them to make decisions; discussions with individuals – ask HR for opportunities for them; support personal development and career progression; create opportunities for people to progress and be the best they can be.

  11. What do our residents say…..? • “It’s good to know you are there for us” • “Thank you for listening and understanding” • “It is a comfort to know that assistance is available, when we need it”. • “Thank you for the excellent and professional service”

  12. It’s about our people….

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