Jungles and gardens the evolution of knowledge management at j d edwards
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JUNGLES AND GARDENS: THE EVOLUTION OF KNOWLEDGE MANAGEMENT AT J.D. EDWARDS. Case presentation, IS 904 15.10. Tero Päivärinta. Agenda. What is the main idea? What are the technological functionalities / applications involved? How mature is the technology?

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JUNGLES AND GARDENS: THE EVOLUTION OF KNOWLEDGE MANAGEMENT AT J.D. EDWARDS

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Jungles and gardens the evolution of knowledge management at j d edwards

JUNGLES AND GARDENS: THEEVOLUTION OF KNOWLEDGEMANAGEMENT AT J.D. EDWARDS

Case presentation, IS 904

15.10. Tero Päivärinta


Agenda

Agenda

  • What is the main idea?

  • What are the technological functionalities / applications involved?

  • How mature is the technology?

  • What new does that idea bring, if compared to related previous ideas or solutions?

  • How is that technology applied?

  • Reflections on another case


Main idea

Main idea

  • Evolution of three previously separate, innovative ECM applications to an integrated large-scale system

  • ”Phases” of such evolution + roles of developers in each phase:

    • initiation – need for evangelist / champions

    • contagion – content owners, standard-setters

    • control – technology upgraders, ”governors”

    • integration – implementors of unified visions…


Applications involved

Applications involved

  • Knowledge garden – intra-/extranet

  • Content manager – multi-lingual management of product manuals (90) and their controlled releases

  • Global website community – managing corporate website content

  • Figure 2 – technology evolution for these purposes, finally integration


Maturity of technology

Maturity of technology?

  • comments on that?


What s the news

What’s the news?

  • 12 ”lessons” for…

    • whom?

    • Other organizations, which follow a similar ”evolutionary” development of enterprise content management?

      • …but, if you realize you follow such path of evolution… would you still function on that manner?

    • However, a very valuable in-depth case description.


Discussion

Discussion

  • Evolutionary development of content management in other cases?

    • Org x.

      • Delivery of large-scale engineering products in projects

      • Still – separate content management for websites, Share Point for teams in certain areas, Technical documentation for products/projects in in-house applications, some documents in the ERP system…

      • …integration and new functionality development continuing

    • …but would the lessons apply as such?

      • need for research

        • would need to test – provide these 12 ideas for developers in the new target organization, and after a while ask if they have implemented it – why/why not


Challenges of evolutionary development

Challenges of ”evolutionary development”?

  • Organizational – how does one guarantee that ”integration” / common vision is even a goal?

    • a ”vision” sounds a bit ”teleological”…

  • Human – can one cultivate ”champions” consciously, or do they just emerge?

  • Technological – many increasingly large-scale systems side by side? -> from ”silos” to ”spaghetti”?

  • Managerial?

    • How to manage evolution?


Questions to discuss could be exam questions

Questions to discuss (could be exam questions)

  • Do you believe in the return-on-investment figures?

    • …how could that be done as a business case?

  • Does one need ”evolution” before a ”unifying vision” & integration?

    • …or… is it still possible to make ”innovative” enterprise-scale ECM / eCollaboration applications?

  • Is the ”unifying vision” possible without mature 3rd-party technology?


Contemporary issues of enterprise content management

Contemporary Issues ofEnterprise ContentManagement

Case presentation, IS 904

15.10. Tero Päivärinta


Agenda1

Agenda

  • What is the main idea?

  • What are the technological functionalities / applications involved?

  • How mature is the technology?

  • What new does that idea bring, if compared to related previous ideas or solutions?

  • How is that technology applied?

  • Reflections on another case


Main idea1

Main idea

  • identify a wide range of issues related to management of content, infrastructure, and change in connection to large-scale (strategic) ECM programs

    • > understanding the ”enterprise perspective” on ECM as a holistic concept


Applications included

Applications included

  • at that moment, not clear yet

  • intent to replace previous applications

  • (later on, Microsoft-based application portfolio selected – Nordheim & Päivärinta, 2006)


Maturity of technology1

Maturity of technology

  • Immature, visionary ideas about the corporate-wide requirements…


What s the news1

What’s the news?

  • ”Strategic” approach to ECM, replacing the old enterprise information ”jungle” fully

    • compare to the JD Edwards case

  • The (first version of) framework about the enterprise-wide ECM issues

    • …concept of ECM


Discussion1

Discussion

  • Would the strategic approach be possible in UiA?

    • Statoil IT alone is the biggest IT company in Norway…

    • UiA portal project – same time:

      • 2,5 mill. NOK – to build an enterprise portal

      • 50% project manager, more or less 50% participants

      • -> lead, in the end, some update of the website

      • ”realizing” that ECM is an organizational, not technological, challenge (although it is also a technological challenge)


Questions

Questions

  • Is the ”strategic” & holistic approach feasible / possible for smaller companies?

  • Will there ever be intact corporate-wide ECM system implementations?

    • according to the definition of ECM given in the article

  • Is ECM meaningful concept to be discussed as a whole, or should we focus on particular smaller-scale applications?


Jungles and gardens the evolution of knowledge management at j d edwards

Corporate User Representatives and the Dialectics of EnterpriseSystems: A Quest for Social Actors with Political Skill

Case presentation, IS 904

15.10. Tero Päivärinta


Agenda2

Agenda

  • What is the main idea?

  • What are the technological functionalities / applications involved?

  • How mature is the technology?

  • What new does that idea bring, if compared to related previous ideas or solutions?

  • How is that technology applied?

  • Reflections on another case


Main idea2

Main idea

  • Needs of particular user groups / organization units may clash with ”optimization” of enterprise-wide ideas /

    • > studying how, in a large-scale ECM program, one target organization has used the idea of ”corporate user representative” to solve such emerging contradictions

  • Describes, if one is to do such a job, characteristics required:

    • ” a corporate user representative should be a management function with political skill.”


Applications involved1

Applications involved

  • Focuses on challenges of implementation projects – the actual applications not perhaps so important

    • (beyond the fact that they are complex – still need for a corporate joint vision)


Maturity of technology2

Maturity of technology

  • immature / complex integrations -> leads to ”strategic program” in the first place


What s the news2

What’s the news?

  • The idea about the management role: ”corporate user representative”

    • & how s/he should be

  • (under the realization that enterprise-wide development involves conflicts, to-be-solved)

    • communicator, consensus-builder, domain-competent as well as tech-savvy, politician (personal power & weight in the organization!)


Discussion2

Discussion

  • …what if an enterprise does not realize in the first place that different stakeholders have competing goals?

  • a university project

    • very unclear goals: ”Here’s the money, just build a corporate portal”

    • a ”failure” will be conceptualized & advertised always by some stakeholder group

  • EITHER

    • clear, implementable and prioritized top mgmt goals onto which to claim success

  • OR

    • trying to implement some mechanism (like the user representative), which first realizes that contradictions are ”natural” and seeks ways to mitigate them!


Challenges

Challenges

  • …in this case, human and managerial

    • can you find really competent persons

    • can you really recruit them to an ”IT development project”?

      • …while they might have much more rewarding management positions waiting in their career…?


Question s

Question(s)

  • Could you think you might work as a ”corporate user representative” some day?

  • Should this be a project-based or a continuing work role ?

    • and in what kind of organizations?


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