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Expressing Satisfaction and Dissatisfaction class XI / semester 1

Expressing Satisfaction and Dissatisfaction class XI / semester 1. BY : YULA IRAWATI, S.Pd SMA NEGERI 2 BALIKPAPAN. SK/KD Speaking :. Memahami makna dalam percakapan transaksional dan interpersonal resmi danberlanjut ( sustained ) dalam konteks kehidupan   sehari-hari.

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Expressing Satisfaction and Dissatisfaction class XI / semester 1

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  1. Expressing Satisfaction and Dissatisfactionclass XI / semester 1 BY : YULA IRAWATI, S.Pd SMA NEGERI 2 BALIKPAPAN

  2. SK/KD Speaking : • Memahami makna dalam percakapan transaksional dan interpersonal resmi danberlanjut (sustained) dalam konteks kehidupan   sehari-hari. • Mengungkapkan makna dalam teks percakapan transaktional dan interpersonal resmi dan berlanjut(sustained) dalam konteks kehidupan sehari-hari

  3. KOMPETENSI DASAR • Merespon makna dalam percakapan transaksional (to get things done) dan interpersonal (bersosialisasi) resmi dan berlanjut (sustained) secara akurat, lancar, dan berterima yang menggunakan ragam bahasa lisan dalam konteks kehidupan sehari-hari dan melibatkan tindak tutur: menyatakan puas dan tidak puas. • Mengungkapkan makna dalam percakapan transaksional (to get things done) dan interpersonal  (bersosialisasi) resmi dan berlanjut (sustained) dengan menggunakan ragam bahasa lisan secara akurat, lancar dan berterima dalam konteks kehidupan sehari- hari dan melibatkan tindak tutur : menyatakan puas dan tidak puas

  4. Indikator • MENGIDENTIFIKASI MAKNA TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS • MENGGUNAKAN TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS • MERESPON TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS

  5. EXPRESSING SATISFACTION AND DISSATISFACTION D DISSATISFACTION • How do you like your room? • Is everything O.K? • Is everything satisfactory? • Are you satisfied? • Did you find our service satisfactory? • Do you want to complain about something? • Was something not to your satisfaction? • Are you dissatisfied with something?

  6. English Grade XI Lesson 9

  7. Responding to the dissatisfaction • I see. • I’m sorry to hear that. • I’ll look into it. • I’ll see what I can do about it. • I’ll try and take care of it.

  8. Examples : Conversation 1 Waiter : Is everything O.K. here? Man : Yes, thank you. Everything is fine. Waiter : Is your steak satisfactory? Woman : Quite good. Waiter : How about your roast chicken, Ma’am? Is it O.K. too? Woman : It’s just right. Just the way I like it. Waiter : Will there be anything else, then? Man : No, not at the moment. Waiter : Very well, then. Have a nice day. Man : Thanks.

  9. Conversation 2 Shopkeeper : Good afternoon. Is there anything I can help you with? Customer : Good afternoon. I am not satisfied with the shirt I bought yesterday in this shop? Shopkeeper :Why? What’s wrong with it? Customer : Let me explain. I wear extra-large T-shirts. The one you gave me is extremely small. See the label is M not XL Shopkeeper :I am sorry, Sir

  10. Vocabularies related to expressing satisfaction • Satisfy (verb) = membuatkepuasan • Satisfaction (noun)= kepuasan • Satisfied (adj.)= puas • Satisfying (adj.)= yang memuaskan • Satisfactory (adj.)= yang puas • Contented (adj.) = puas • Pleased (adj.)= senang

  11. Vocabularies related to expressing dissatisfaction • Dissatisfy (verb) = tidakmembuatpuas • Dissatisfaction (noun) = ketidakpuasan • Dissatisfied (adj.) = tidakpuas • Dissatisfying (adj.) = tidakmemuaskan • Dissatisfactory (adj.) = tidakmemuaskan • Discontented (adj.) = tidakpuas • Displeased (adj.) = tidaksenang

  12. PRACTICE In pairs, study the following dialogues and complete the table that follows. Then, perform the dialogues. Andi: Retno, I thought you were on vacation. Retno: Well, I got back early. Andi: Why? Retno: Well, I didn’t really enjoy being there. Andi: What happened? Retno: Well, the beach was very dirty, and when I got there it wasraining heavily. What made it worse was the hotel where Istayed had a bad service. Andi: You seem to be unhappy with your vacation. Retno: Yes, I’m quite displeased about it.

  13. 2. Denias: Ian, where have you been? I’ve been looking for you for the past six days. Ian : I just got back from Maluku. Denias: Really? So you had your vacation there? Ian : Well, actually I was visiting my grandparents. But, I also visited some beaches and a museum there. Denias: Did you have fun? Ian : Absolutely. The beaches are great and the sea is full of beautiful coral reefs. Denias: Don’t tell me you went snorkeling! Ian : Yes, I did. It was awesome. I’m really content with my trip. Denias: Oh, I wished I had been there too. Ian : You should go there sometime. Denias: Yes, I know.

  14. 3. Retno: How’s your vacation in Bali? Ayu: It was terrific! The beaches are beautiful and the sun set fromTanah Lot is magnicent. Retno: Really? What else did you do there? Ayu: Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done. Retno: Wow, it must be a very fun trip for you. Ayu: Yes, I’m very satised with my vacation there. You must go there. Retno: Yes, I think I’ll do that.

  15. Complete the dialogue with the suitable expressions.Compare your answer with your partner’s. Fantastic! Venice is a beautiful city. I’m very _________________ Aunt Delia, how’s your honeymoon? It was ___________ I don’t want to go there again. How was your vacation?

  16. My vacation was horrible. Oh, I’m ______________ I’m sorry to hear that. LembahBaliem is very fascinating! I’m very__________ with my visit Really?

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