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CHAPTER SEVEN

CHAPTER SEVEN. COMPLAINING AND APOLOGIZING. COMPLAINING. The ways of expressing your dissatisfaction with something or someone. EXAMPLE : COMPLAINT IN A SHOP Situation : You’re in a shop and the assistant gives you the wrong change.

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CHAPTER SEVEN

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  1. CHAPTER SEVEN COMPLAINING AND APOLOGIZING

  2. COMPLAINING • The ways of expressing your dissatisfaction with something or someone. EXAMPLE : • COMPLAINT IN A SHOP • Situation : You’re in a shop and the assistant gives you the wrong change. • “Excuse me, I think you’re given me the wrong change” or “Sorry, I think this change is wrong. I gave you $20, not $10”. • IN A HOTEL • “Excuse me, but there’s a problem with the heating in my room.” • Sorry to bother you, but I think there’s something wrong with me.” • AT A RESTAURANT • I’m afraid the soup is cold • Sorry, this steak is overcooked • I don’t think this fish is fresh

  3. Apologizing • Sory it was wrong of me • I’m sorry • I’m (so/very/terribly/awfully) sorry • I apologise • Sorry. (I didn’t mean to/I didn’t meant to be) • (please) forgive me • Sorry, there’s nothing I / we can do about it. I’m afraid.

  4. EXAMPLE : Situation : “Excuse me, but there’s a problem with the heating”. I’m sorry, I’ll get someone to check it for you Sorry to hear that – I’ll send someone up.

  5. EXERCISE Complaint :Apology : • You’re late. I’ve been a. I’m sorry. I’ll move it right waiting for an hour. away. 2. The library book was b. Gee. I’m sorry. I missed the due back yesterday. bus. 3. Excuse me, but your c. Oh, Gee. I’m sorry. Let me car is blocking my write you check right now. driveaway. 4. I think you’ve given d. Oh, yeah. It’s in my locker. me the wrong change. I’ll go and take it. 5. Don’t forget. You still e. Sorry. Let me check the bill owe me $25. again.

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