Volunteering Australia

1. Volunteering Australia 15th National Conference on VolunteeringLead. Partner. Build. Sustain. Understanding Insurance For Not For Profits

2. General Advice Warning The information provided to you may be general advice. In preparing the information, no account was taken of your own personal objectives, financial situations, or needs. Accordingly, you should take into account the appropriateness of any general advice or information we have given having regard to your own objectives, financial situation and needs before acting on it. Where the information relates to a particular financial product, you should obtain and consider the relevant Product Disclosure Statement before making any decision to acquire that financial product. Please feel free to contact your nearest Aon branch for further information and assistance. Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

3. Aon Group • Aon is one of the largest providers of NFPO Insurance in Australia • Only APRA approved insurers used. • NFPO specific wordings, done after consultation with Volunteering Australia – “Vitalpack”. • National coverage • More information can be sourced from www.aon.com.au Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

4. Understanding Insurance • Importance of Risk Management • Can insurance cover all exposures? • What insurance covers the NFPO exposures? • Board • Staff • Volunteers • Clients/third parties • NFPO assets covered? • Understanding Insurance – So What Do I Look For? • Tip and Trips Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

5. Importance of Risk Management • Risk management – why is it important? – Keeps vital assets, especially people safe – Reduce the likelihood of injuries/mishaps – Minimise adverse effects of any losses that do occur – Minimise brand damage and reputation loss – Approaches risks in a structured and calculated manner, rather than being haphazard – Gives managers, staff and volunteers the confidence to pursue their mission without the fear of legal action or harm – Recruitment of correct staff/volunteers for the job Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

6. Can insurance cover all exposures? • Can all risks be insured? Answer - NO - which is why you should have a Risk Management Plan. Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

7. Risk Management Guide • Risk management guidelines enable organisations to:- • Establish the context • Identify risks • Measure/analyse risks • Evaluate risks Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

8. Risk Management Guides Treat risks Avoid the risk Control the risk Transfer the risk (Insurance) Finance the risk Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013 8

9. Risk Management Guides • A free guide “Running The Risk” is available from Volunteering Australia’s website:-www.volunteeringaustralia.org • This details all risk management requirements for NFPO’s • Risk Management plans shouldn’t be copied from another organisation • Professional organisations can review work places and provide Risk Management plans for a fee. Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

10. NFPO Exposures • Staff injury • Volunteer injury • Client injury • Physical property • Office equipment • Mobile property • Motor Vehicles • Board/Management (Volunteer & Paid) • Running the organisation • Third Party Property & Personal Injury • Events / Fairs / Festival / Dinners / Stalls Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

11. What insurance covers the NFPO exposures Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

12. Understanding Insurance Liability Insurance • What liability exposure do NFPO have? • Organisations to protect themselves should look at three policies, being: • Public & Products Liability • Professional Indemnity ) • Directors & Officers ) Protector/Association Liability Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

13. Understanding Insurance - So What Do I Look For? Public & Products Liability Insurance * this is to cover the organisation, its staff and volunteers for their legal liability to third parties for personal injury and/or property damage. • Third parties include but are not limited to: • Clients • General public • Other organisations/visitors • Other property • Declare all activities not just core activities Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

14. Understanding Insurance – So What Do I Look For ? • You will need to be aware of: • Agreements effecting subrogation rights • Hold-harmless agreements where people may contract-out or remove the subrogation rights • Contracts or lease agreements (Hall hire) • New events, fairs, festivals, dinners or activities • Limits of liability • Volunteers • Excludes: • All contractors/subcontractors • Participation in sporting events (unless agreed) • Activities not advised to Insurers • Third Party Hirers Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

15. Understanding Insurance - So What Do I Look For? Liabilities • Exposure to third parties for negligent Property Damage or Personal Injury – usually results from your activities where legal action is brought against the organisation for the below. • Types of claims that can occur:- • Slip and fall • Damage to property, i.e. walls, parked vehicles, third party equipment • Food poisoning • Goods in care, custody and control, destroyed or stolen • Table collapsed on third party • Assault • Injury to patrons whilst assisting them Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

16. Understanding Insurance – So What Do I Look For? Professional Indemnity • Covers your organisation for giving advice i.e. information on transport, respite/health care, education, courses, etc. • Protects – Board of Management/Staff/Volunteers • Areas to be considered: • Libel and slander – advice/brochures/websites • Medical malpractice • Volunteers • Sporting groups – referees/instructors/participants Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

17. Understanding Insurance – So What Do I Look For? Directors & Officers • Pays compensation on behalf of the Office Bearers of the Association against loss arising from any claim by reason of any wrongful act in the capacity of Officer Bearer of the Association first made against them jointly or severally. • Protects – Board of Management/Staff/Volunteers Areas to be aware of: • Government legislation • Wrongful Dismissal • Equal Opportunities Act • Volunteers. Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

18. Running the Organisation - So What Do I Look For? Combined Professional Indemnity and Directors & Officers Liability, Protector Liability Fidelity Directors & Officers Liability Professional Indemnity Employment Liability Entity Liability Superannuation / Trustees Liability Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

19. Why Take This Cover? • Funding Contracts • Giving advice/producing newsletters • Protect boards of management • Incorporation not the ultimate protection • Good Risk Management • Insures committee members/board participants • Attracts good boards and staff Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

20. Understanding Insurance - How Do Volunteers Get Covered? Voluntary Workers Personal Accident • Coverage is as follows:- • Interest – accidental injury or death, and the payment of weekly benefits, whilst engaged in various voluntary activities including travel associated therewith • Situation – anywhere in Australia • Benefit Period – 104 weeks (except medical) • Sum Insured* • e.g. Death and capital benefits $25,000 • e.g. Weekly benefits $500 ** At the option of your organisation Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

21. The Table of Benefits Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

22. The Table of Benefits Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

23. The Table of Benefits Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

24. The Table of Benefits Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

25. The Table of Benefits Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

26. Voluntary Workers Personal Accident • Benefits you should look for on a policy • Home help – linked to Weekly Benefit(limited to 52 Weeks for Over 65 Years of Age) • Student tutorial – linked to Weekly Benefit • Paraplegia or quadriplegia up to $10,000 • Non-Medicare medical expenses (12 months from date of injury) - Up to $10,000 per claim for Australia residents • Funeral expenses - $10,000 • Pharmaceutical expenses - $1,000 Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

27. Voluntary Workers Personal Accident • Out of Pocket expenses - $3,000 • Ambulance costs • Nil age limit but must be able to take direction and work alone (conditions for over 65 years) • Work experience included • Work for the dole and mutual obligation included • 104 week benefit period (Except medical)(All claims must be notified within 12 months of occurring) • Optional sums insured • Nil deductible/excess all claims except medical where$50 any one claim Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

28. Other Options • Participation / Work Placement • Journey – Volunteers are covered under PA • Motor Non Own Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

29. Insurance Tips • Review all of your policies regularly • Brokers can help you understand the policy, so ask them. • The policy is a contract that governs the basis on which the Insurer will pay • Update organisational changes or expansions as they happen and review annually. Aon Risk Solutions | Retail | Enterprise - SydneyInsurance Presentation | October 2010

30. Insurance Tips • Federal and State legislation will affect insurance: • GST- need for ABN number. • Stamp Duty exemptions. • Trading name, incorporated body or private company • All insurance policies will have exclusions and these should be reviewed to ensure they are not excluding your organisation from a coverage you require. • High Risk Activities • Excesses • What insurance covers is for payment of premium covers incidents or catastrophes they cannot afford, i.e. burnt down building, stolen vehicle Aon Risk Solutions | Retail | Enterprise - SydneyInsurance Presentation | October 2010

31. Insurance Tips Read Your Policy Aon Risk Solutions | Retail | Enterprise - SydneyInsurance Presentation | October 2010

32. What insurance covers the NFPO exposures Aon Risk Solutions | Retail | FacilitiesInsurance Presentation | Lead Partner Build | August 2013

33. Questions Contact Details: Stephen Thurston | Aon Risk Services Australia LtdClient Manager130 George Street Parramatta NSW 2124t: 02 8623 4130 m: 0412 595 782 e: stephen.thurston@aon.com Aon Risk Solutions | Retail | Enterprise - SydneyInsurance Presentation | October 2010