Stress
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Stress. Stress Definition: An individual’s physiological and emotional response to stimuli that place physical or psychological demands on an individual and create uncertainty and a lack of personal control when important outcomes are at stake. Stress. Stressors Cross Utilization Agent

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Stress
Stress

Stress

  • Definition: An individual’s physiological and emotional response to stimuli that place physical or psychological demands on an individual and create uncertainty and a lack of personal control when important outcomes are at stake.


Stress1
Stress

Stressors

  • Cross Utilization Agent

    • Four Flights per Day

    • Performing Multiple Tasks

      • Front Desk Representative

      • Aircraft Marshalling

      • Baggage Handler

      • Equipment Driver

      • Air Hose Technician


Stress2
Stress

Stress

  • Type A and B Behaviours

    • Type A

      • Extremely Competitive

      • Impatient

      • Aggressive

      • Devoted to Work

    • Type B

      • Relaxed and Balanced Lifestyle

      • Less Conflict


Stress3
Stress

Stress

  • Task Demands

    • Time Pressure

    • Serious Consequences

    • Decisions Made With Incomplete Information


Stress4
Stress

Stress

  • Task Demands

    • 25 Minutes to Complete 5 different and demanding jobs

    • Put in charge of millions of dollars of equipment, and given the reasonability of having numerous lives depending on your decisions

    • Time Pressured Decisions that Affect Hundreds of Strangers


Stress5
Stress

Stressors

  • Physical Demands

    • Noise

    • Temperature

    • Dangerous Environment

    • Air Quality


Stress6
Stress

Stressors

  • Physical Environment

    • Noise from Aircraft Engines

    • +40 Temperatures, Exhaust from Engines

    • Heavy Lifting – A Lot of Heavy Bags

    • Operating Machinery

    • Working Around Dangerous Machines – Aircraft Engines, Conveyors, Airplanes


Stress7
Stress

Stress

  • Role Demands

    • Role Conflict

    • Job Design

    • Role Conflict

    • Role Overload


Stress8
Stress

Stressors

  • Individual Factors

    • Knowing how to perform multiple jobs

    • Coping Strategies – Time Management and Pressures – 25 Minutes for 5 Different Jobs

    • Demographic– Age, Sex, Fitness

    • Being In Charge – Of Million Dollar Equipment and Lives


Stress9
Stress

Stress and Performance


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