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Understanding Interpersonal Communication

Understanding Interpersonal Communication. What could happen in interpersonal communication?. Misunderstanding . Describe a personal experience in which a miscommunication occurred. Why did the miscommunication occur? How might the miscommunication have been avoided?

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Understanding Interpersonal Communication

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  1. Understanding Interpersonal Communication

  2. What could happen in interpersonal communication? • Misunderstanding. • Describe a personal experience in which a miscommunication occurred. • Why did the miscommunication occur? • How might the miscommunication have been avoided? • Was the miscommunication resolved? If so, how? If not, what could be done now to resolve it?

  3. Avoiding miscommunications • Situation 1. Listeners assume they understand what a speaker means, when, in fact, the speaker had intended a completely different meaning from what was understood. • Solution: Just ask.

  4. Situation 2.Listeners did not make effort to look beyond a speaker’s actual words to find out what they mean. • Example:Donna was levelheaded and giddy. Donna was kind and silly.Donna was tiny but so large that everyone admired her.

  5. http://www.etymonline.com/index.php • Giddy: O.E. gidig, variant of *gydig "insane, mad, stupid, possessed by a spirit," probably from P.Gmc. *guthigaz, from *guthan "god" + *-ig "possessed." Meaning "having a confused, swimming sensation" is from 1570. • Silly: O.E. gesælig "happy" (related to sæl "happiness"), from W.Gmc. *sæligas (cf. O.N. sæll "happy,“ "good, kindhearted,“ "blessed, happy, blissful"), from PIE base *sel- "happy" (cf. Gk. hilaros "gay, cheerful," L. solari "to comfort," salvus "whole, safe"). • Large: c.1175, "bountiful," from O.Fr. large "broad, wide," from L. largus "abundant, copious, plentiful, liberal," of unknown origin. Main modern meaning "extensive, big" emerged c.1300. An older sense of "liberated, free" is preserved in at large (1399).

  6. Situation 3.Listeners jump to conclusion too soon and blame their misunderstandings on the speaker without first clarifying his/her intentions.

  7. Interpersonal Communication Styles • Aggressive style • Submissive style • Assertive style

  8. Example: A smoker asks if you object to his/her smoking in your car. You are allergic to smoke. • Example: You are net in line at a checkout counter and are in a hurry to leave. Somebody says, “Excuse me, I’m late for an important meeting. May I go ahead of you?” • (p.132)

  9. Direct & Indirect Communication Style • Phrasing requests as questions can lead to confusion and misunderstanding. People will take your needs and wants much more seriously if you express them using a direct and assertive interpersonal communication style.

  10. (p.135) • Think of ten situations in which you are reluctant to speak up or take action. Rank them from 1 (the most difficult) to 10 (the least difficult). • In group, discuss the situations you wrote down and how you would like to respond to each other. • Role-play the situation.

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