HELLENIC DEVELOPMENT COMPANY

1. HELLENIC DEVELOPMENT COMPANY This document has been produced with the financial assistance of the European Community. The views expressed herein are those of BUSINESSEUROPE and can therefore in no way be taken to reflect the official opinion of the European Commission.

2. HELLENIC DEVELOPMENT COMPANY the institution of the “INTERMEDIARY MANAGEMENT COMPANY” (IMC) Speaker: Dr. Emilios N. Samaras D.G./ELANET Bulgaria, March 2008

3. GENERAL OUTLINE HELLENIC DEVELOPMENT COMPANY • intermediary management companies (IMCs) a pilot approach to IMC IMC official foundation general characteristics additional characteristics of a PS/IMC IMC obligations IMC in the 4th CSF • ELANET, an IMC case study

4. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIES A PILOT APPROACH TO THE IDEA The institution of IMC was initially founded in 1990, on a pilot basis (as a secretariat), in agreement with the commission and the government. It operated at SEV premises and managed the following two projects: MOP for the private sector (IT) STAR program (communications)

5. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESOFFICIAL FOUNDATION After a two-year successful operation of the pilot IMC at SEV, the state decided to officially establish the institution of IMCs and covered their operation with two presidential decrees (P.Ds). According to those two P.Ds, IMCs have to be: either public sector IMC companies, mainly intended for the management of public sector projects, or civil non-profit private sector IMC companies, mainly intended for the management of private sector projects

6. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIES GENERAL CHARACTERISTICS –An IMC should develop management skillsand the proper organization necessary to: support and accelerate implementation of EC programs facilitate the efficient absorption of the allocated community funds contribute in the development of infrastructure in the private sector

7. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESP.S./IMC’s ADDITIONAL CHARACTERISTICS #1 – A private sector IMC: is mainly founded by institutions (e.g. chambers, unions, federations etc.) is specialized in private sector EC program management undertakes program management following public tenders assessment exhibits high level of flexibility and adaptability to program demands

8. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESP.S./IMC’s ADDITIONAL CHARACTERISTICS #2 signs strict and demanding contracts with Assigning Authorities (A.A.), while depositing a “good performance” guarantee provides thorough technical and financial advice resulting in high level fund absorption is paid IAW its statement of operation expenditures (<4%*budget), after an A.A. audit following company dissolution, any profits made come under public authority

9. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIES OBLIGATIONS #1 – An IMC should generally be in a position to: undertake and conduct management of a program on behalf of A.A. on a “turn-key” basis be fully responsible towards A.A for the appropriate and exact application of the relevant EC directives during the execution of a program

10. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESOBLIGATIONS #2 be obliged to closely cooperate with the EC and local authorities and accept any inspection/audit by them, regarding the managed program provide continuous support and expert consulting to the final beneficiaries, at any stage of project implementation

11. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESWHAT ABOUT THE 4TH CSF? #1 During the 1st, 2nd and 3rd CSFs, IMCs in Greece: responded to demands/proved to be very efficient developed special skills, and gained significant experience in the management of EC programs – Thus, the Greek state seems to incline to continue taking advantage of the IMC services during the 4th CSF as well, but at an upgraded level.

12. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIESWHAT ABOUT THE 4TH CSF? #2 In fact, special emphasis will be given to: EC program information dissemination simplification of procedures in general, to become user-friendly and avoid bureaucracy transparency maximization in proposal approval, rejection and project auditing procedures avoidance of payment delays to final beneficiaries operation as “one-stop-shop” companies acquire software excellence and commonality effective operation of the overall system

13. IMCs: OVERVIEW HELLENIC DEVELOPMENT COMPANY • intermediary management companies (IMC’s) a pilot approach to IMC IMC official foundation general characteristics additional characteristics of a PS/IMC IMC obligations IMC in the 4th CSF

14. HELLENIC DEVELOPMENT COMPANY INTERMEDIARY MNGT COMPANIES ELANET is the oldest and largest PS/IMC in Greece, therefore we will try to present this company as a case study

15. HELLENIC DEVELOPMENT COMPANY ELANET COMPANY PROFILE (a case study)

16. HELLENIC DEVELOPMENT COMPANY OUTLINE the company quality assurance project management accomplishments ELANET in the area of program management concluding remarks

17. HELLENIC DEVELOPMENT COMPANY THE COMPANY foundation legal status mission organization chart human resources

18. HELLENIC DEVELOPMENT COMPANY THE COMPANY FOUNDATION ELANET was founded in June 1992 by: SEV, hellenic federation of enterprises POX, panhellenic hotel federation EET, union of the banks of Greece

19. HELLENIC DEVELOPMENT COMPANY THE COMPANY LEGAL STATUS ELANET is a civil, non-profit company

20. HELLENIC DEVELOPMENT COMPANY THE COMPANY MISSION support to private sector (SEV-POX-EET) to enhance PS Companies’ participation in Greek and EC development programs provision of program management as an IMC

21. HELLENIC DEVELOPMENT COMPANY THE COMPANY: ORGANIZATION CHART (cont.)

22. HELLENIC DEVELOPMENT COMPANY THE COMPANY INTERNAL OPERATIONAL AUDIT – This department was created in order to improve the level and reliability of the services rendered, by enhancement of its executives’ efficiency mutual respect – cooperation – teamwork conscious discipline

23. HELLENIC DEVELOPMENT COMPANY THE COMPANY PLANNING DIRECTORATE #1 coordination of support provided by SEV-POX-EET to the private sector companies, in order to enhance their participation in CSF programs recommendations to National and EC authorities regarding private sector fund allocation and development of new programs (cont.)

24. HELLENIC DEVELOPMENT COMPANY THE COMPANY PLANNING DIRECTORATE #2 ELANET proposal preparation for submission / participation to public tenders, for selection of intermediary management company (IMC) study and suggestions on long-term policies for ELANET ELANET presentations, public relations etc. Its operation is covered by ELANET’s quality management system

25. HELLENIC DEVELOPMENT COMPANY THE COMPANY PROGRAM MNGT DIRECTORATE provision of guidelines to investors regarding proposal preparation and submission received proposals statistical manipulation pre – evaluation and evaluation support quick reaction for the reliable implementation of any National or EC program assigned its operation is covered by ELANET quality management system

26. HELLENIC DEVELOPMENT COMPANY THE COMPANY ADMINISTRATION DIRECTORATE administrative services financial services purchasing services application of ELANET quality management system

27. HELLENIC DEVELOPMENT COMPANY THE COMPANY HUMAN RESOURCES ELANET employs 95 people in total; 57 executives hold a higher education degree out of which, 6 hold a Ph.D. and 24 an M.Sc. These are: 33 engineers 22 economists 2 lawyers The remaining 38 employees belong to the support personnel.

28. HELLENIC DEVELOPMENT COMPANY QUALITY ASSURANCE #1 ELANET was certified: initially with “ISO 9002” in project management in 1996, and with “ISO 9001:2000” in quality management and is already aiming towards total quality (cont.)

29. HELLENIC DEVELOPMENT COMPANY QUALITY ASSURANCE #2 ELANET is developing quantitative and qualitative criteria to be met within a standard management framework for EC programs, and the results are continuously monitored in a typical “feedback” loop the company aims to ensure “cost – effective” use of allocated funds provide high quality services both, to AA and to the private sector as well, and maximize, both, AA’s and PS companies’ benefit

30. HELLENIC DEVELOPMENT COMPANY QUALITY ASSURANCE #3

31. HELLENIC DEVELOPMENT COMPANY PROJECT MANAGEMENT program / measure detailed planning call for proposals proposal evaluation completion and signing of contracts project auditing and payments final acceptance of projects / programs large scale computerization

32. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT DETAILED PROGRAM PLANNING implementation studies for programs / measures specialization production of standardized / “user – friendly” proposal forms to be used by final beneficiaries preparation of optimized and realistic program timetable recommendations to appropriate authorities

33. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT CALL FOR PROPOSALS conduct calls for proposals detailed design of proposal reception phase statistical manipulation of submitted proposals provision of relevant information to the authorities preparation of a template contract – standardized tech. annex – submission to authorities (endorse)

34. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT PROPOSAL EVALUATION pre – evaluation of proposals organize evaluation procedures – tables – graphs preparation of evaluation manual for evaluators and develop customized evaluation software participation in the evaluation committee with one expert

35. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT COΜPLETION AND SIGNING OF CONTRACTS send template contract & technical annex to selected companies with detailed instructions organize informational conference on tech. annex “how to fill-in”, for contract review & announce the date-time per company for contract negotiation contract negotiation (mainly on tech. annex) contract preparation, finalization and signing

36. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT PROJECT AUDITING AND PAYMENTS per project periodical tech. & economical auditing IAW implementation schedule (timetable) expert support to problematic projects public financing percentage payment extensive periodical program reports to A.A.

37. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT FINAL ACCEPTANCE OF PROJECTS / PROGRAMS provisional project acceptance final project acceptance conclusion of the specific EC program final implementation report to A.A. program acceptance by A.A.

38. HELLENIC DEVELOPMENT COMPANY PROJECT MNGT COMPUTERIZATION hardware suited to current program requirements custom made software designed by ELANET, covers demands throughout management phases modularity is ensured through a software kernel which has been built and is customized according to program/action or A.A. demands during 3rd CSF software met demands of 51 different actions a feedback loop continuously monitors and optimizes the system

39. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS broad experience in project management large number of projects with thematic, budget etc., & variability of projects

40. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #1 – ELANET has mainly dealt with P.S. programs, but has also managed programs on behalf of the: ministry of finance ministry of development ministry of transport and communications general secretariat for research and technology (cont.)

41. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #2 – Projects managed by ELANET cover a wide range regarding: assets, complexity and number of participating companies per project extensive geographical scatter of both, final beneficiaries and projects project budget range (10.000€ – 40.000.000€)

42. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS EXPERIENCE IN PROJECT MNGT #3 – private & wider public sector final beneficiaries: private companies (press, TV, industry, shipping agencies, credit cooperatives and banks, hotels, small/medium enterprises, venture capital companies) wider public sector institutions (research centers, university labs, hospitals, national agencies, chambers, museums etc.)

43. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS PROJECTS AND BUDGET #1 (cont.)

44. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS PROJECTS AND BUDGET #2 (cont.)

45. HELLENIC DEVELOPMENT COMPANY ACCOMPLISHMENTS PROJECTS AND BUDGET #3

46. HELLENIC DEVELOPMENT COMPANY ELANET: EXPERT IN PROJECT MANAGEMENT • advantages • goal achievement

47. HELLENIC DEVELOPMENT COMPANY ELANET: EXPERT IN PROJECT MNGT ADVANTAGES #1 excellent project management skills large scale standardization and extended computerization of procedures application of quality standard “ISO 9001:2000” in EC project management adaptability to any program due to the company’s modular structure

48. HELLENIC DEVELOPMENT COMPANY ELANET: EXPERT IN PROJECT MNGT ADVANTAGES #2 wide range of projects (with respect to size, subject, complexity, geographical spread, etc.) broad and varied experience in project management continuing enhancement of executives professional level due to internal processes and knowledge transfusion / diffusion

49. HELLENIC DEVELOPMENT COMPANY ELANET: EXPERT IN PROJECT MNGT GOAL ACHIEVEMENT#1 national and community aims excellent /effective cooperation with authorities modularity, adaptability and immediate response in undertaking a project at any stage for further management

50. HELLENIC DEVELOPMENT COMPANY ELANET: EXPERT IN PROJECT MNGT GOAL ACHIEVEMENT #2 reliable management of any program/project optimal use of allocated EC funds timely project completion, according to contractual obligations minimization of project completion failure probability due to continuous monitoring and timely intervention/support