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Coordination of Human Resource

Coordination of Human Resource . Aims of session: Students will understand the importance of setting rules, targets and ways of monitoring performance. Culture. Liaison with other departments Establishment of a professional culture: Dress codes Language Formality levels

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Coordination of Human Resource

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  1. Coordination of Human Resource Aims of session: Students will understand the importance of setting rules, targets and ways of monitoring performance

  2. Culture • Liaison with other departments • Establishment of a professional culture: • Dress codes • Language • Formality levels • How to address other colleagues • Housekeeping rules

  3. Outsourcing • Outsourcing means getting someone else to do parts of the necessary work: • Cleaning • Maintenance • Computer maintenance / upgrades • Advertising • Logistics • Debt collection • Others?

  4. Targets • Targets & target setting • Incentive – Financial and non-financial • Task In pairs please open the kinder egg you have been give, we will now proceed to putting together the toy inside. I will write your times on the board. Our first target will be a mean average of all your time – how many can we make in one hour? Target 1 = average number per hour Target2 – commendable average no: per hour + 10% Target 3 – outstanding average no: per hour + 20%

  5. Monitoring • Formal • Informal – managers observe what is going on around them during the course of their work. • Looking at figures of performance – re-allocation of resources or increases

  6. Formal Monitoring • Absence – • Yorkshire Bank = 3 times or 10 days in total • Punctuality • Mystery shopper • Call Monitoring – compliance • Disciplinary action • AIP – Attendance Improvement Programme • Warnings – verbal and written • Termination of employment

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