University of Turin Advanced Business Administration. Communication and Interpersonal Skills Associate Professor Christine Burton. Aim of this lecture. General overview of communication Supportive/Unsupportive Statements Communication – handout.
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University of TurinAdvanced Business Administration
Communication and Interpersonal Skills
Associate Professor Christine Burton
Organisational Communication is not just a passing of information but:
‘an interactive circle involving sender and receiver, messages, media and feedback loops’
‘an active way of creating, shaping and maintaining relationships and enacting shared values, common cultures, agreed goals and means for their achievement’
‘a culturally driven process of sensemaking’
(Clegg, Kornberger, Pitsis, 2005)
Informative (transports information; facts and figures – basis for action)
Systemic ( ‘glue’ between org members – creates bonds)
Literal ( enables meaning to be established and owned ‘sensemaking’ – ‘why are we here?’)
Figurative (links org to wider environment – represents organisational identity, mission + purpose)
Communication Overload (anxiety)