Int e lligent Cities: developing new methods of public service management and delivery

1. Intelligent Cities:developing new methods of public service management and delivery Richard Kingston Planning & Landscape School of Environment & Development 18th July 2006

2. Outline • Introduction to IntelCities project • An e-City vision • Citizen participation in public service delivery • Improvements in service delivery & policy targeting using ICT

3. IntelCities • EU FP6 IST Integrated Project • Jan 04 – Sep 05 • budget: €12m • supporting objective of strengthening e-Governance • 19 cities, 20 ICT companies, 35 research groups including 16 SMEs in a total of 20 European Countries (madness!) • prototype modules ‘built’ in six cities linked together to demonstrate the ‘e-City Platform’ • iterative methodology of pilot studies embedded in cities and meeting citizens’ needs

4. A focus on e-Governance Application of electronic means in the interaction between government and citizens and government and businesses, as well as in internal government operations to simplify and improve democratic, government and business aspects of Governance M. Backus (2001)

5. e-Governance objectives • Improve government processes • increase the efficiency and speed in a transparent manner • electronic interactions and transactions • simplify administrative operations • interconnect citizens, businesses and government to save significant costs • Improve democracy • citizens have access to information and knowledge about the political process and choices • citizens can participate in the decision-making process • citizens can communicate with each other

6. IntelCities objectives • Develop e-Gov services for Cities • e-Administration: employment, training • e-Inclusion & e-Participation: tele-assistance, bulletin board • e-Mobility & e-Transport: mobility facilitation, location information • e-Land-Use: land use planning(spatially distributed geo database) • e-Regeneration: urban planning (participatory & consultative) • Develop an open information-integrated system, called the “e-City Platform” • provide e-Gov services through a single access point • integrate new e-Gov services and legacy systems • provide interoperability between e-Gov services

7. Governmentpoliticians, public services officers Citizensfamily, old people, disabled people etc. Businesses companies, professionals, transport service, etc. Non-Governmental Organisations Friends of the Earth, Human rights etc. e-City Vision for enhanced governance Service data Real-time data e-City Platform enables INTEGRATED INFORMATION PROCESSING providing BUSINESS INTELLIGENCE City Management Services Set Customers Stats & trends Spatial data City Planning Services Set

8.  Desktop client  Internet • e-Administration (WP1) • Training programme • Employment   Internet e-City Platform - Interoperability - Naming- Security- Transaction Web browser Web server  • e-Inclusion (WP2a) • Tele-assistance • Procedure Monitoring    HFC  • e-Participation (WP2b) • Digital Bulletin Board • Community Tools Set Top Box HFC to Internet  • e-Mobility/Transport (WP3) • Mobility facilitation • Location information  Kiosk  • e-Land Use (WP4) • Land-use planning   Portal (Interconnection)  • e-Regeneration (WP5) • Urban planning Mobile phone GSM to Internet Secure Network Services (Back-end) Clients (Front-end) e-City Platform operation CitizensFamily, old people, disabled people, students, etc. Private organisationsBusiness companies, professionals, urban planners, etc. Public organisationsPoliticians, civil servants, public services, etc. End-Users

9. The e-CP for urban regeneration • Move away from ‘silo’ mentality • e-CP enables • co-ordination • integration • sharing • interoperability • standards GIS is the enabling technology

10. Citizen participation in public service delivery

11. Types of Public Engagement • Information and transaction • government informs citizens (one way process) • Consultation • government consults with citizens (citizen’s responses generally predetermined by government via multiple-choice, closed –question options) • Deliberative Involvement • government engages citizens in consultation process (citizens encouraged to deliberate over issues prior to final response) • Government – led active participation • government instigates consultation and retains decision-making powers • Citizen-led active participation • citizens are actively engaged in decision-making processes, alongside government; citizen decisions become binding; citizens share ownership and responsibility over outcomes

12. Current engagement fax / e-mail / internal mail • uncollected refuse • abandoned car • street lighting • graffiti • fly tipping • anti social behaviour • broken pavement etc.

13. uncollected refuse • abandoned car • street lighting • graffiti • fly tipping • anti social behaviour • broken pavement etc. Integrated engagement • uses a mapping interface • pinpoint location • report problem e-CP routes query to relevant service logs report in db for regular policy analysis / support

14. Improvements in Service Delivery & Targeting of Resources using ICT?

15. What are the benefits of the e-CP • Increased intelligence • policy and resource targeting • logs report in db for regular analysis / support of policy making • x, y coordinate of all incidents

16. Mapping all reports

17. Clustering of issues?

18. Pinpointing locations

19. Viewing comments/problems

20. Benefits/Conclusions • Improve service delivery efficiency & response times • Complaints can be mapped by service type and timeframe • Use data for policy and resource targeting • why are bins uncollected in a certain part of the city • why is there a concentration of fly tipping here? • why are cars abandoned here? • All useful intelligence in supporting decisions and better targeting of resources

21. Further work • Use results to • investigate peoples’ local environment • do people complain about their local neighbourhood or the wider community • journey to work/play? • what is their sphere of influence

22. Any questions?