Public Service Management. Mike Durke. Nature of Management. Management = making things happen It is about doing, not theory. It is about changing behaviour, developing people and working with them, reaching objectives and achieving results (Mullins; p190)
Public Service Management
learnt knowledge and application
born with intuition and personality
no-one knows what’s going on
unwritten laws of life, good at winning the game
Naylor J (2004) Management, 2nd edition. Financial Times Pitman Publishing; p7
Drummond (2000) Intro to Organisational Behaviour. OUP.
Mullins (2005; p196)
“To forecast and plan, to organise, to command, to co-ordinate and to control.”
14 of them:
7. Remuneration of personnel – keep employer and employee happy where possible.
8. Centralisation – always present. Question of proportion
9. Scalar chain – chair of superiors, line management system
10. Order – material order avoids loss (stock control, inventories), social order puts all staff in a specific place
11. Equity – fairness and equality at all levels
12. Stability of tenure of personnel – good support, efficient HRM
13. Initiative – source of strength for the organisation but must keep respect for authority and discipline
14. Esprit de corps – harmony and unity, morale, goodwill
10 ‘New’ PrinciplesMoorcroft R (2000) Managing in the 21st Century. The British Journal of Administrative Management. January/ February. P 10
Marked difference between 2 apparently matched employees – Why?
Competence not enough to ensure high performance – Motivation is needed.
(Zaleznik 1977 Managers and Leaders … Harvard Bus Rev)
Doherty & Horne (2002; p206) Managing Public Services. Routledge
7 Eras of Leadership