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Ch. 5: Creating Internal Systems

Ch. 5: Creating Internal Systems. Merchandise functions Operational functions Marketing and promotional functions Safety and security functions Basic personnel functions. Creating Procedures For…. Merchandise Functions Buying Receiving Pricing and ticketing

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Ch. 5: Creating Internal Systems

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  1. Ch. 5: Creating Internal Systems • Merchandise functions • Operational functions • Marketing and promotional functions • Safety and security functions • Basic personnel functions

  2. Creating Procedures For… Merchandise Functions • Buying • Receiving • Pricing and ticketing • Placing merchandise on sales floor • Processing special orders • Reordering • Restocking • Making markdown decisions

  3. Creating Procedures For… Operational Functions • Opening and closing the store • Accounting for cash • Dealing with the alarm • Processing sales • Accepting credit cards and checks • Processing merchandise returns • Taking cash readings • Analyzing inventory and sales • Managing fixtures and supplies

  4. Creating Procedures For… Marketing Functions • Presenting the merchandise • Planning a marketing calendar • Creating a selling system

  5. Creating Procedures For… Safety and Security Functions • Preventing shoplifting • Preventing employee theft • Preventing administrative and paperwork errors • Putting rules and policies in writing • Checking rules and policies with an attorney

  6. Creating Procedures For… Personnel Functions • Basic employment policies (scheduling, breaks, vacations, sick leave, flextime, etc.) • Employee benefits • Putting rules and policies in writing • Checking rules and policies with an attorney • Posting rules and policies as reminders • Discussing and updating with staff input as needed

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