A sociotechnical network perspective on egovernment technologies. Shailey Minocha Steve Walker http://egov4u.open.ac.uk @OUegov4u. Technology and government – what have the Romans ever done for us?
A sociotechnical network perspective on egovernment technologies
Caesar August us
(c. 25BC), BritishMuseum
Networks are constitutedin the space formed
by the interaction of
Urban Access database & web site
Issue: how is this data gathered and verified, and by whom?
Visitors, residents etc
National Mobility Assoc members
Agricultural Worker Learning Centre
Issue: aiming training at families who can support less literate, older agricultural workers
Human – attributes of individual human nodes, including skills to interact with other people (communication skills) and technological nodes (computer literacy)
Social – structure and strength of ties between human nodes and associated access to resources, including ICT-mediated connections
Environmental – applications residing in technological nodes
Infrastructural – communications networks and devices supporting applications
Organisational – properties of organisational actors (which are emergent, including from the sociotechnical networks which comprise them)
Financial – financial resources required and generated by STN
Reputational – perceptions of other network elements (in the case of technological nodes, closely related to the concept of ‘technological frames’)
e-government applications as sociotechnical networks
Closely intertwined with the social and sociotechnical networks of people’s lives
Access not simply on/off, even for the digitally ‘included’
Offers a way of operationalising our capitals framework in considering specific instances of technology
Klein, D. (2011) cited in Stokes, T. (2011) Digital by default and the digitally excluded, LASA at: http://www.lasa.org.uk/blog/detail/digital-by-default-and-the-digitally-excluded/
Kling, R., Mckim, G. & King, A. (2003) A bit more to it: Scholarly communication forums as socio- technical interaction networks. Journal of the American Society for Information Science and Technology, 54, 47-67.
Lawson, C. (2008) An Ontology of Technology: Artefacts, Relations and Functions. Techné: Research in Philosophy and Technology, 12.