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Presentation to Select Committee in Tourism

Presentation to Select Committee in Tourism. Ms Thembi Kunene 5 September 2012. OLD vs. NEW SYSTEM. PUTTING THE S-T-A-R-S WHERE THEY BELONG. CATEGORY DEFINITIONS. WORDING TO ASSESSMENT AREAS. NEW. 63. TOTAL AREAS TO BE ASSESSED. OLD. 43. NEW. OLD. 460. 1,000.

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Presentation to Select Committee in Tourism

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  1. Presentation to Select Committee in Tourism Ms Thembi Kunene 5 September 2012

  2. OLDvs. NEW SYSTEM

  3. PUTTING THE S-T-A-R-S WHERE THEY BELONG

  4. CATEGORY DEFINITIONS

  5. WORDING TO ASSESSMENT AREAS

  6. NEW 63 TOTAL AREAS TO BE ASSESSED OLD 43

  7. NEW OLD 460 1,000 TOTAL POINTS TO BE SCORED

  8. Assessor used own judgement what score to allocate OLD SCORING METHOD

  9. NO YES NEW SCORING METHODS - QIT SA SYSTEM

  10. UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!

  11. UA LEVEL - VISUAL

  12. UA LEVEL - COMMUNICATION

  13. UA LEVEL - MOBILITY

  14. UA Grading levels Level 1 - Requirements for UA compliance for the category have been achieved. Establishment achieves a score of 1-33%

  15. UA Grading levels Level 2 - Requirements for UA compliance for the category have been achieved at a very good standard Establishment achieves a score of 34-66%

  16. UA Grading levels Level 3 - Requirements for UA compliance for the category have been achieved at an outstanding standard Establishment achieves a score of 67-100%

  17. Application OF UA GRADING • UA Grading has been integrated with and forms part of the standard TGCSA grading criteria for all star grading categories of accommodation and MESE • It is an assessment that is undertaken on all star grading at no extra charge to the establishment. • The UA grading does not affect the standard quality and star grading assessment of the property. • There are on average 200 grading questions that need to be answered.

  18. Scoring Methods

  19. Example of criteria

  20. NUMBER OF UA PROPERTIES

  21. CURRENT IT CHALLENGES !! • UA Grading questions on QiT are prepopulated with the answer YES • System does not allow for a not applicable option, • QiT system error with scoring - confirms a UA Grading status even if only a few questions are completed.

  22. CURRENT ASSESSOR CHALLENGES !! • Assessors have to complete a long list of assessment questions when it is obvious the property cannot meet the requirements. • Some assessors submitting results of full UA compliance without a proper assessment • The criteria questions are not clear and up to date with industry trends – extremely high standard. • Property owners don’t want to be UA Graded – perception of cost factor to them

  23. The WAY FORWARD • QiT System full re-testing of all possible scenarios and double testing – end Sept 2012. • 3-year Review of the Grading Criteria – key UA stakeholders under guidance of Ms Amor Malan – a member of the Awards Committee – 1 April 2013 • Development of a UA Technical Guide to assist both establishments and assessors understand the requirements of UA Grading better – on standby until 3-year Review.

  24. Establishments Summary As at end June 2012

  25. Number of Rooms/Units/Sites Summary As at end June 2012

  26. Thank you

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