1 / 20

The reason for high staff t urnover in The Star Event Centre

This research project aims to explore the factors causing the increasing employee turnover rate in The Star Event Centre and develop human resource management policies to increase employee satisfaction.

sherrick
Download Presentation

The reason for high staff t urnover in The Star Event Centre

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The reason for high staff turnover in The Star Event Centre HUNG-EN LIN 22621108

  2. Overview Research Background Problem Space Literature review Research aim Research Design Research analysis Ethical considerations Reference lists

  3. Hospitality is almost impossible to teach. It's all about hiring the right people. • (Danny Meyer)

  4. Belong The Star Entertainment Group • 100 million multi purpose venue • 3 years continuously National Winner Company Background

  5. Maps 📌 our office

  6. Company Background • Offer up to 960 seated for banquet and 3,000 for cocktail • 20 part-time staff and 60 casual staff

  7. The employee’s turnover rate from last year to this year has increased 11% • 20 out of 80 part-time Internship staff are under the student visa (limitation for 20 hours per week) • 53 out of 80 casual are under the working holiday visa and student visa (working limited &6 months rules) • Unstable working hours result in the increasing turnover rate • The inconsistency staff performance Problem Space

  8. Literature Review

  9. The moderate turnover rate could benefit the organizational performance by bringing new blood(Meier &Fryar 2008). • Cairncross &Kerry (2008) stated in Australia casual employee in the hospitality industry have higher turnover rate than average. The particularly of casual staff turnover would contribute a significant impact on customer service. • The Push factors could cause the turnover and skill shortage employee in the push-pull framework which might be the reason caused demotivate employee to leave and pull factors would attract and retain (Davison&Wang2011) Literature Review

  10. Working environment and condition has directly related to the job satisfaction of the employee. To fulfil the anticipate rewards and job satisfaction will cause the positive impact on performance(Linz & Semykina, 2012). • Employee satisfaction will influence the service quality and result in the customer satisfaction and loyalty (Brandmeir&Baloglu 2005). • 7 factors caused the shortage employee in food and beverage industry(Bradley et al. 2017). Literature Review

  11. Research Aim&Question • This research project aims to explore the factor that causes to high employees turnover in The Star Event Centre • To help the organization develop the human resource policy to attract and distinction employees

  12. Research Question • Explore what are the factor cause the increasing employee turnover rate in The Star Event Centre Explore what are the human resource management policy could increase the employee satisfaction

  13. Research design Data collecting Qualitative method Analysis

  14. Research designSample Manager, team leader, and part time / Casual staff Manager:1 Team leader: 1 Part-time: 2 Casual: 5 Gender and position differences consideration

  15. Research design Tool In-depth Interview • Semi-structural interview- Note recoding & • tapping record

  16. Research Analysis (Kawulich 2004)

  17. The research will Informed and Voluntary Consent The research will ensure Confidentiality and Anonymity Beneficence and Reciprocity GENDER EQUITY Ethical Consideration (Halia 2006)

  18. Summary • This research will examine the factors caused the high employee turnover rate in The Star Event Centre • To explore the human resource management strategy could increase the employee satisfaction • To provide the recommendation or solution based on primary and secondary data collected

  19. Reference Brandmeir.K, Baloglu. S, 2005,Linking Employee Turnover to Casino Restaurant Performance, Journal of Foodservice Business Research, vol. 7, Iss. 2, pp. 25-39 Bradley, D M. Elenis, T. Hoyer,G. Martin, D. Waller. J, 2017, Human capital challenges in the food and beverage service industry of Canada: Finding innovative solutions, Worldwide Hospitality and Tourism Themes, vol. 9 Iss. 4, pp.411-423. Cairncross. G, Kelly. S, 2008,Human resource development and ‘casualisation’ in hotels and resorts in Eastern Australia: Getting the best to the customer? , Journal of Management & Organization , vol. 14, pp367-385. Halia. A, 2006, ETHICS IN QUALITATIVE RESEARCH: ISSUES AND CHALLENGES, EdQual Working Paper, no. 4. Kawulich, B, 2004, Qualitative Data Analysis Techniques, University of West Georgia, pp. 96-113. Linz, S J & Semykina, A 2012, What Makes Workers Happy? Anticipated Rewards and Job Satisfaction, A Journal of Economy and Society, vol. 51, no. 4, pp. 841-844. Meier. KJ, Fryar. A, 2008, Employee Turnover and Organizational Performance: Testing a Hypothesis from Classical Public Administration, Journal of Public Administration Research and Theory ,vol. 18, pp 573–590. Michael C. G. Davison & Wang. Y (2011) Sustainable Labor Practices? Hotel Human Resource Managers Views on Turnover and Skill Shortages, Journal of Human Resources in Hospitality & Tourism, vol.10, Iss. 3, 235-253

  20. Thank you! 👦👧👨👩

More Related