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Karlsruhe Service Research Institute ksri.uni-karlsruhe.de

Karlsruhe Service Research Institute www.ksri.uni-karlsruhe.de. Dr. Gerhard Satzger Erwin Jung satzger@de.ibm.com jung@de.ibm.com. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts.

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Karlsruhe Service Research Institute ksri.uni-karlsruhe.de

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  1. Karlsruhe Service Research Institutewww.ksri.uni-karlsruhe.de Dr. Gerhard Satzger Erwin Jung satzger@de.ibm.comjung@de.ibm.com

  2. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts IBM Service Research | 27.11.2014

  3. The Karlsruhe Service Research Institute is an important step in the implementation of IBM’s global SSME strategy. • IBM is the worldwide initiator of SSME, is successfully driving the topic and is acknowledged as thought leader in this space • IBM Germany is one of the trend setters within the IBM world and has made significant contributions that have now resulted in the Karlsruhe Service Research Institute (KSRI) • The KSRI links into the global SSME strategy, and it was established in close alignment with the global SSME leads Global SSME Strategy German SSME implementation IBM Service Research | 27.11.2014

  4. IBM and Karlsruhe University have agreed to set up a joint service research institute using an “industry-on-campus” concept • Announcement January 8, 2008 • IBM & “Elite” University Karlsruhe found “Karlsruhe Service Research Institute” • Public Private Partnership model, open for additional partners • Innovative “industry-on-campus” model • Interdisciplinary approach • Four research groups • Service Innovation & Management • eOrganization • Knowledge Management • Information & Market Engineering IBM Service Research | 27.11.2014

  5. The investment in the KSRI provides are a number of benefits for IBM • Shaping the new SSME research field • Driving innovationsfor our service business • Providing privileged access to service-relevant know-how • Strengthen IBM’s image as the “innovator’s innovator” for business and society • Establish recruitment of service-minded high potentials in the future “war for talent” • Provide unique development opportunities for IBMers Significant strategic benefits for IBM IBM Service Research | 27.11.2014

  6. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts IBM Service Research | 27.11.2014

  7. KSRI‘s mission is focused on openness and interdisciplinary cooperation • The Karlsruhe Service Research Institute at KIT aims to be the leading European research institute in the field of Service Science. • We develop concepts, methods, and technologies relevant for innovators and decision-makers to create and capture value in an increasingly services-led economy. • We apply a holistic interdisciplinary approach to solve business problems along the dimensions of people, organization, information, and technology. • We provide a service innovation hub for researchers and practitioners, and offer prime programs to educate future researchers, business leaders and professionals. IBM Service Research | 27.11.2014

  8. ICT* view: Service := Software construct Business view: Services := Deliverable (vs. Product) SOA, customer-provider interaction via Internet means to „transport“ value Comprehensive view: Service := activity to co-create value ICTenabled Joint value creation There is a need for a better and more differentiated understanding of services, research agendas and education profiles. KSRI will focus on Joint value creation and ICT enabled services Coordination / Governance Service Innovation Collaboration ServiceEconomics Process Transformation Service Computing *ICT: Information & Communication Technolgy IBM Service Research | 27.11.2014

  9. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts IBM Service Research | 27.11.2014

  10. KSRI To provide an ideal environment for research and innovation, the innovative KSRI is located on the Karlsruhe University campus • The IBMers from the “Service Innovation and Management” research group will be physically located using an “industry-on-campus” model, to facilitate collaboration with their peers from the other three research groups. Karlsruhe University Campus IBM Service Research | 27.11.2014

  11. The Karlsruhe Service Research Institute is based on four research groups, joint projects and a joint infrastructure Professor Professor * Researcher Researcher Researcher Researcher Researcher Researcher Professor Professor Researcher Researcher Researcher Researcher Researcher Researcher Information & Market Engineering Knowledge Management Service Innovation & Management Management eOrganisation Technician Secretary Technician Secretary Joint research projects Institute infrastructure Joint funding and governance * SAP will sponsor 1 researcher in the eOrganisation research group IBM Service Research | 27.11.2014

  12. Karlsruhe Service Research Institute Professor Professor Researcher Researcher Researcher Researcher * Researcher Researcher Professor Professor Researcher Researcher Researcher Researcher Researcher Researcher Information & Market Engineering Knowledge Management Service Innovation & Management Management eOrganisation Technician Secretary Technician Secretary Joint research projects Institute infrastructure Service Innovation & Management Knowledge Management Information & Market Engineering eOrganisation PD Dr. Gerhard Satzger Prof. Dr. Rudi Studer Prof. Dr. Christof Weinhardt Prof. Dr. Stefan Tai IBM Service Research | 27.11.2014

  13. The Service Innovation & Management Research Group is staffed by experienced IBM colleagues from different brands Service Innovation & Management Research Group • The IBM-staffed research group „Service Innovation & Management“ is an interdisciplinary team of researchers focusing on concepts and applications of new types of services that will shape an increasingly “services-led” economy. • IBM’s “full equation” capabilities will be represented at the institute, with IBM colleagues from GBS, GTS, Software Group, and the Development Labs forming the research group’s core team. IBM will provide this core team of 4 FTE to the KSRI in full time functions over the initial period of 5 years. • Major research interests include the support of innovation processes, the design and implementation of business models for IT supported services and the management of services networks. • The research group will promote teaching of industry-relevant service knowledge and capabilities. The objective is to provide a premium master program. Dr.Gerhard Satzger (GTS) François Habryn (SWG) Andreas Neus (GBS) NN (R&D) IBM Service Research | 27.11.2014

  14. 2008 2009 2010 2011 2012 2013 2014 2015 • research funding • futher partners • IBM Funding The initial IBM commitment to the institute is scheduled for 5 years with the objective of securing 3rd party follow-on funding by that time to allow continuous growth. Timeline Funding Source Potential external research funding Potential further partners joining institute Committed IBM Funding Potential extension • IBM views this initiative as a comprehensive partnership, not just sponsoring. • IBM has committed initial funding for the Karlsruhe Service Research Institute for a 5 year period. This includes the assignment of 4 FTEs and a monetary contribution to the institute’s infrastructure. • The institute will seek to attract further partners as well as 3rd party research funding. IBM Service Research | 27.11.2014

  15. Additional KSRI industry partners International Service Research Communities (e.g. NESSI, SRII) European joint research projects KSRI Government initiatives SSME university education network Industry projects KSRI invites other parties to cooperate IBM Service Research | 27.11.2014

  16. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts IBM Service Research | 27.11.2014

  17. Bachelor Degree KSRI “SSME” Core program Service Concepts & Foundations Market Engineering Knowledge Mgt / Col-laboration Internet Business Models Service Innovation industry project Service Computing I + II KSRI Seminar winter term summer term KSRI is focused on a service curriculum around joint value creation and ICT enablement KSRI “SSME” Specialization (Examples) Service OR Models CRM BPM Internet Law Semantic Web Technolo-gies Industry specific service courses … Source: KSRI Topic Planning Meeting IBM Service Research | 27.11.2014

  18. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4 Curriculum Planning 5 Contacts IBM Service Research | 27.11.2014

  19. Contacts regarding the Karlsruhe Service Research Institute www.ksri.uni-karlsruhe.de Karlsruhe Service Research Institute • Dr. Gerhard Satzger • Service Research Leader • IBM Germany • satzger@de.ibm.com • +49 711-785-4012 University Relations, IBM Germany • Erwin Jung   • Manager University Relations • IBM Germany • jung@de.ibm.com • +49-711-785-2480 IBM Service Research | 27.11.2014

  20. Further information is available on public and internal web sites IBM Service Research | 27.11.2014

  21. 1 Karlsruhe Service Research Institute 2 Mission and Research Topics 3 Structure and Staffing of the Institute 4Curriculum Planning 5Contacts Backup IBM Service Research | 27.11.2014

  22. KSRI pursues a number of ideas to form a European SSME hub • Industry cooperation • Introduction of SSME Master program with industry participation • Development of an industry graduate program • Hosting of an annual “Karlsruhe Service Conference” • Growth • Additional Research Groups, e.g. “Collaborative Innovation” • Regular permanent guest professorship • Acquisition of additional industry partners, e.g. SAP, Siemens • Linkage to renowned international SSME efforts • Branding • Foundation of the “Karlsruhe School of Service” IBM Service Research | 27.11.2014

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