Logistics Decision Analysis Methods. Quality Function Deployment – Part II Presented by Tsan-hwan Lin E-mail: [email protected] Construction of the HOQ. The first section of the HOQ to be constructed will almost always be the Customer Needs/Benefits section.
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Logistics Decision Analysis Methods
Quality Function Deployment – Part II
Presented by Tsan-hwan Lin
E-mail: [email protected]
Substitute Quality Characteristics
Cumulative Normalized Raw weight
Improvement Difference = 1 + (Goal – Current Satisfaction Performance)
1.2moderately difficult improvement
1No sales point
1.2Medium sales point
1.5Strong sales point
Raw Weight = (Importance to Customer) * (Improvement Ratio) * (Sales Point)
Raw Weight = (Importance to Customer) * (Goal/Customer Satisfaction Performance) * (Sales Point)