Internship Report Abdul Mateen Khan MBA – (Management) (MC070403976) – Fall 2009

2. Internship ReportAbdul Mateen Khan MBA – (Management)(MC070403976) – Fall 2009

3. 2 1 4 8 7 6 3 5 Contents Brief Introduction of the Organization Organization Hierarchy Chart Internship / Training Plan Management Functions Critical Analysis SWOT Analysis Conclusion Recommendation

4. Overview (1/10) • History • Service Providing Telecommunication Compony • Known as TIER4 Pvt Ltd • Registered in 2007 • Started with 16 employees • Starting Project NSN Telenor Project. • Now more then 150 employees • Working in North, South and Centeral Region of Pakistan • Recent is reputed subcon of HUAWEI Telecom • Establishing Two new Offices in Multan & Karachi

5. Vision Overview(2/10) • TIER4 intend to lead in Telecom Implementation, Data Communication, Microwave and All types of Transmission and Connectivity.

6. Mission Overview(3/10) • TIER4 committed to achieve its goals and always concern to the optimum benefits of clients. • To develop its professional skills and techniques and teams, its managerial strength & resources will be strengthened. • TIER4 is capable of managing, all the companies and sub-contractors involved in the deployment process.

7. Types of ServicesOverview(4/10) • Telecom Installation • Testing & Commissioning • Power & DG Installation • Logistic Movement of material

8. Business VolumeOverview(5/10) The portfolio of mega-projects in which TIER4 has participated since its beginning are. NSN – TELENOR Rollout Site Survey TSSR Logistic Support HUAWEI Ufone (Rollout + Expension) Zong (Rollout + Expension + Swap) Warid (Rollout) PTCL(MW Links + CDMA) Local Site Survey LOS

9. How it worksOverview (6/10) • DN Processing and Collection • Follow up transportation • Hardware receiving, Verification and RFI • Team Movements • Follow up Complete workflow chart • SOP implementation • Quality checklist • Media Patching and call test • Pre-ATP and DT support • ATP • Snags Verification • Commercial Launch

10. TIER4 Work Flow: Overview(7/10)

11. AchievementOverview(8/10) • Outstanding Achievement Award 2007 by Nokia-Siemens Networks

12. Achievement Overview(9/10) • Place in “A” grade for the 3rd quarter in Ufone Project all region 2008.

13. CompetitorsOverview(10/10)

14. Organization Hierarchy Chart

15. Internship Plan/Training Plan

16. Orientation – Task Asigned

17. Management Functions: Planning Organizing Leading Controlling

18. Management Functions: • Planning Planning is setting standards and goals and making strategies to achieve those goals. • Decision-making Process At TIER4, there is mixed of centralization and some context of decentralization type of decisions. • Organizations Current Strategies • Sincerity towards responsibilities • No Compromise on “Quality” • Customer relationship • Quick response , Willingness for Post Services demands • Co-ordination between Management and Field Engineers • Dedicated services, Positive attitude

19. Management Functions: • Organizing Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals. • Main Office; organize all TIER4 administrative and technical activities. • Number of Employee: 150 employees • Organizational Design • Departmentalization: Admin& Engineering, • Span of Control: Chief Executive Officer & Teams Head • Chain of Command Chief Executive Officer to Teams Head • Centralization & Decentralization: Both Exists • Formalization: Formal and informal • Work SpecializationSpecified job engineers and staff • Managing Change; Due to IT, Telecom and very nature of services along with dedication of staff easily manages change

20. Management Functions: • Leading Leading is stimulating people to be high performers. It is directing, motivating, and communicating with employees, individually and in groups. • Leadership Style • Chrismatic • Instrumental • Participative Above leadership style is followed by the top management of TIER4 (Pvt) Limited.

21. Management Functions: • Controlling Controlling involves monitoring progress and implementing necessary changes. • Controlling Operation TIER4 is also controlling its operations by adopting different control methods, which assess how efficiently and effectively an organization's transformation processes create goods and services. These methods are • SOPs • Quality test of installation and commissioning of sites • Quality audit and evaluation criteria of different vendors • Controlling Performance • Performance Appraisal System At TIER4, the performance appraisal system, which is followed by the management, is based upon results, which the employees are given on daily basis.

22. SWOT Analysis (1/4) • Strengths • Highly qualified young work force • .Completion of Projects in Required time. • .Competitive Prices for Installation services. • Quality control services Professional Expertise & Proper Engineering services • Reliable cooperation with Vendors. • Parallel Telecom Installation operations. • Installation through properly trained staff. • Competitive TI rates & No additional rates for Quality services and Services through out Pakistan. • TI installation service coverage in all sort of environment and climate • Congenial atmosphere for working. • Chrismatic & Instrumental leadership of CEO which leads staff to create dedication, interest trust among working force.making them as a single unit with cooperation and appropriate conduct.

23. SWOT Analysis (2/4) • Weaknesses • TIER4 has space constraints as for as the land at which it is situated. • High amount of expenditure due to the reason that TIER4 has to pay the high rent of the office building/store and hostels for work force. • Improper allocation of financial funds by the management. • Highly centralized decision-making as key decision revolves about CEO. • Organization form is sole proprietorship. • High turnover of faculty and staff. • Comparatively newcomer and Smaller in addressing market

24. SWOT Analysis (3/4) • Opportunities • TIER4 is located in industrial area; industrial linkage can be established for R & D purpose. • New Engineering departments and industrial management department are being opened because of industry demand such as opening of new offices and Multan and Karachi cities.. • TIER4 can provide consultation to local industry. • Employees can get internship/training in local industry. • TIER4 can enhance its manpower as it is easily available due to high education rate in Islamabad.

25. SWOT Analysis (4/4) • Threats • New institutes are opening in the locality, which may become threat for TIER4 in future. • TIER4 is emerging organization, an entrant to industry where already working big organization may tackle its market with adopting better strategies.

26. Critical Analysis • Key role in planning revolves around the CEO • Ownership be separate from business entity • Amalgamated HR & Store, Account and Finance separation is required. • Planning in order to have own building, transportation and labor.. • Alternative of CEO for handling organizing matters • Management of medical and health coverage matter • Performance evaluation criteria also need to improve

27. Conclusion • Core strength of TIER4 is its all workforce working like a single unit • Involvement of CEO interest and dedication • Willingness of every individual to go to far flung areas for erecting of towers and preparation of sites • TIER4 always prefers individual task outcomes, and evaluates the performance of its employees to identify the training and development needs, performance rewards and employee’s correction • Fast pace working system and self discipline team.

28. Recommendations (1/4) • Chief Executive Officer must prepare an official for doing activities like him. • There must be a separate building for distinction between different levels of individuals • Proper Management functions need to practice such as accounting system and finance system should be separated.. • To look store matter proper person with experience of handling store should be appointed • TIER4 is form of sole proprietorship. It should make endeavor to partnership organization,. Partnership should be made with the indl who possess telecom knowledge. In TIER4 partnership has some form but other partner is only familiar with administration not with telecom sites installation and commissioning.

29. Recommendations (2/4) • It must have spacious building as TIER4 is only having its infrastructure in two or three rooms on rent. • It has not own its own transportation. To facilitate the procedure it must have its own transportation and work force to derive them. • Similarly it has to hire labor from SAM Tours. So it should have its own labor along with transportation facility to run its business activities in all over Pakistan. • .Recruitment process may be strengthened. • There is a strong need for training at each level.

30. Recommendations (3/4) • There should be involvement of manager operation or Dy manager operation in meeting with other vendors gaining work for TIER4 so that alternative might be there for CEO • The evaluation process should be strengthened by adopting training measure to officer responsible for evolution of employees. • Although TIER4 is focusing on employee development, however there is a need for employee training especially with respect to the Engineer as some of them are new to the field and don not know the effective way to deliver their services.

31. Recommendations (4/4) • Opportunities for growth of the employees should be created and those striving to avail such opportunities may be entertained rather than denying and loosing potential individuals. • An internal search for recruiting the employees may be highly beneficial for the institution. Such type of activity gives a spirit and increases morale of the employees.

32. Thank You !