European Social Dialogue in Tourism Kerstin HOWALD EFFAT Tourism Sector Secretary

1. European Social Dialogue in Tourism Kerstin HOWALD EFFAT Tourism Sector Secretary EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

2. Content of the presentation • General information on tourism: statistics and trends • European social dialogue: legal basis and outcomes • EFFAT activities in social dialogue in tourism EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

9. Developments in tourism worldwide • ownership structure (real estate investment trusts - REITs) • financialisation (private equity funds - PEFs) • expansion of trans-national companies - TNCs (hotel chains, fast-food and catering companies) • outsourcing, sub-contracting, precarious contracts • new technologies, new concepts

10. Developments in tourism in ECE • privatization • development of hotel chains • regulation - food safety, environment • job creation through tourism EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

11. Legal basis for social dialogue at European levelA strong institutional recognition? Art. 138 of the Treaty The Commission has a responsibility to promote consultation of the social partners at community level and to take every useful measure to facilitate their dialogue, taking care to ensure a balanced support of both sides. The Commission consults social partners first Social partners can engage into a dialogue Art. 139 of the Treaty The Community level dialogue between the social partners can lead, if they wish it, to contractual relations, including agreements. The implementation can be made either by an EU instrument or through national channels

12. Council Commission Social Partners Understanding the mechanisms of Articles 138 & 139 Consultation No negotiation or failure Negotiation Opinions Legislative process Extension procedure Agreement implemented by a Decision Autonomous agreement LEGISLATION COLLECTIVE AGREEMENT

13. European social partners Cross-sectoral industry organisations Businesseurope, CEEP, UEAPME & Cross-sectoral trade union organisations ETUC, CEC, Eurocadres Capacity to act in a voluntary way Being composed of national organisations recognised as social partners “representativity” Adequate structures Sectoral employers’ associations COPA, HOTREC, FERCO, CEFS … & Sectoral trade union federations EFFAT, UNI-Europa, ETF …

14. What forms does the European Social Dialogue take? Tripartite Social Summit Macroeconomic dialogue TRIPARTITE EWC Transnational agreements Interprofessional social dialogue Sectoral social dialogue committees BIPARTITE Cross-industry Sectoral Company

15. 1 Cross-industry social dialogue committee 33 (+4) Sectoral social dialogue committees Catering (*) Hospitals Life performance Insurance Inland navigation Industrial cleaning Horeca Commerce Civil aviation Banking Audiovisual Temporary agencies Telecom Sea transport Road transport Railways Private security Postal services Personal services Local government Gas (*) Automobile (*) Non ferrous metal (*) Steel Chemical Woodworking Textile/clothing Tanning/leather Sugar Shipbuilding Furniture Footwear Electricity Construction Mines Sea fishing Agriculture

17. Framework agreement on parental leave, 1995 Framework agreement on part-time work, 1997 European agreement on the organisation of working time of seafarers, 1998 Framework agreement on fixed-term work, 1999 European agreement on the organisation of working time of mobile workers in civil aviation, 2000 Agreement on certain aspects of the working conditions of mobile workers assigned to interoperable cross-border services, 2005 Agreements establishing standards Article 139.2 of the Treaty Framework agreements Possible outcomes of social dialogue Framework agreement on telework, 2002 Agreement on the European licence for drivers carrying out a cross-border interoperability service, 2004 Agreement on Stress at work, 2004 SDA on Crystalline Silica, 2006 Autonomous agreements Framework of actions on the lifelong development of competencies and qualifications, 2002 Framework of actions on Gender equality (2005) Framework of action on TMS (agriculture- 2005) Frameworks of action Recommendations concerning standards and principles Guidelines on telework in telecommunications, 2001 Agreement on guidelines on telework in commerce, 2001 Code of conduct – Guidelines for European hairdressers, 2001 Voluntary guidelines supporting age diversity in commerce, 2002 Joint declaration on lifelong learning in the banking sector, 2002 European agreement on vocational training in agriculture, 2002 Code of conduct on CSR in the European sugar industry, 2003 Code of conduct and ethics for the private security sector, 2003 Code of conduct for the European textile/clothing sector, 1997 Guidelines and Codes of conduct Policy orientations Joint opinions Exchange of information 250 texts Declarations Tools

18. 5 Agreements establishing minimum standards implemented by the procedures and practices specific to management and labour and the Member States 'autonomous' agreements 6 Agreements establishing minimum standards implemented by Council decision • Framework agreement on parental leave, 1995 • Framework agreement on part-time work, 1997 • European agreement on the organisation of working time of seafarers, 1998 • Framework agreement on fixed-term work, 1999 • European agreement on the organisation of working time of mobile workers in civil aviation, 2000 • Agreement on certain aspects of the working conditions of mobile workers assigned to interoperable cross-border services, 2005 • Framework agreement on telework, 2002 • Agreement on the European licence for drivers carrying out a cross-border interoperability service, 2004 • Agreement on Stress at work, 2004 • Social Dialogue Agreement on Crystalline Silica, 2006 • Harassment and violence at work, 2007 Implementation reports by social partners

19. !!! • Standards agreed at European level = minimum standards • Non-regression clause: existing better provisions in Member States continue to prevail EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

20. EFFAT activities in social dialogue in tourism (1) Social Dialogue Committee for the hotel and restaurant sector EFFAT - HOTREC: • Joint declaration on EU enlargement, 2002 • Initiative for improving Corporate Social Responsibility (CSR) in the hospitality sector, 2004 • European Qualification Passport 2007-2008 EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

21. EFFAT activities in social dialogue in tourism (2) Social Dialogue in the Contract Catering sector EFFAT - FERCO : • Agreement on vocational training in the European contract catering sector, 1999 • Joint declaration in favour of higher food safety and hygiene standards and their proper implementation, 2000 • Guide to the economically most advantageous offer in contract catering, 2006 • Agreement on Corporate Social Responsibility (CSR) in the Contract Catering sector, 2007 • Recognition as Social Dialogue Committee , 2007 • Joint Statement on Obesity, 2007-2008 EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

22. European Works Councils ≈ 2000 companies covered by EWC Directive with 16 million workers ≈ 10% of all workers in the European Union≈ 800 EWCs set up± 10 million workers are actually represented in an EWC≈ 100 EWCs in EFFAT sectors (food and hospitality/tourism) Source: ETUI-REHS EWC Database/EFFAT

23. European Works Councils in Tourism HotelsCateringFast Food Accor Aramark * Autogrill Hilton Compass Carestel Radisson SAS Sodexho McDonald’s * Starwood/Sheraton Elior Yumm! * Club Méditerrannée Gate Gourmet Steigenberger LSG SkyChefs InterContinental * SSP (nego) Corinthia Hotels (nego) Scandic (nego) Tour Operators TUI + First Choice Thomas Cook + My Travel EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

24. EWCs – beyond information and consultation EFFAT policy on EWC: • EWC coordinators • max. trade union involvement (members, coordination, experts) • integration new Member States • consultation! • gender equality Accor: Agreement on Trade Union Rights Club Méditerranée: Joint declaration on subcontracting Agreement on workers’ rights and mobility Sodexho: Annual reporting on social situation EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga

25. EFFAT Tourism Sector - other items • New forms of investment capital • Migration • Mobility of workers • Undeclared work • Seasonality • Health & safety • Harassment / violence at work • Gender equality • Sustainability • Recruitment of trade union members • Mutual recognition of trade union membership

26. European Trade Union Liaison Committee on Tourism (ETLC) Cooperation platform of all trade unions representing tourism workers EFFAT, ETF, UNI Europa, IUF, ITF, UNI (hotels, restaurants, transport, travel agencies, tour operators) • Raise awareness amongst decision makers at European level of specific interests and needs of the workforce in tourism • Exert influence on European tourism policies • Speak - whenever possible - with one voice • Strengthen cross-border cooperation between trade unions representing workers in the tourism sector • Coordinate TNCs / EWCs in travel, transport and tourism with cross-sectoral dimension • Organise annual conferences • ETLC Internet portal EFFAT-ILO-LAKRS Seminar „Strengthening Social Dialogue in the Tourism Sector in Latvia“, 18-19 September 2007, Riga