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Effective Communication

Effective Communication. What is non-effective communication?. Communicate Before Speak. Personality/Personality Dress code Hair style Footwear Axe effect. Functions. Physical health Identification Relationship building Practical application Workplace. Types of Communication.

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Effective Communication

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  1. Effective Communication

  2. What is non-effective communication?

  3. Communicate Before Speak • Personality/Personality • Dress code • Hair style • Footwear • Axe effect

  4. Functions • Physical health • Identification • Relationship building • Practical application • Workplace

  5. Types of Communication • Intrapersonal • Dyadic • Small group • Public • Mass

  6. How do you Communicate? • Your Personality • Position/Experience • Social Status/Affiliations • Organization • Context/Person

  7. Styles of Communication • Submissive • Dominant • Assertive • Bargaining • Jocular • Emotional

  8. Snippets of Communication • No ideal way • Cannot solve all the problems • Not simple • Person oriented • Learning competence

  9. Faltered in Communicating..

  10. Non-verbal Communication • Exists • Communicative value • Ambiguous • Culture bound • Less receptive

  11. Types • Postures • Gestures • Face • Eyes • Voice • Touch

  12. Listening

  13. Ineffective Listening • Act • Selective • Non • Wandering • Insensitive

  14. Listening is …. • … not hearing • … not natural • … an active effort • … differs between two individuals • … is an art

  15. Why Poor Listening? • Information overload • Rapidity of thoughts • Personal noise • Not meant for listening • Faulty assumptions

  16. Informational Listening • Premature judgment • Message and messenger • Key ideas • Ask questions • Take notes

  17. Critical Listening • Facts, not views • Credibility, not history • Evidence, not extempore • Reasoning, not relationships • Question, not critique

  18. Empathetic Listening • Subtle Messages • Response • Larger picture

  19. The Art of Listening • Do you listen to yourself? • Do you listen to your spouse? • Do you listen to your subordinates/colleagues? • Do you listen to your customers/stakeholders? • Do you listen to your Organization?

  20. The Heart of Listening

  21. Persuasive Communication • Do you Greet? • Do you give Compliment/Appreciate? • Do you say Please? • Do you apologize? • Do you say Thank you?

  22.  Aisee Vani Boliye, Mun Ka Aapa KhoyeApna Tan Sheetal Kare, Auran Ko Sukh Hoye

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