Effective communication
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Effective communication. Presented by Jacquelyn Thorp Kinworthy, SPHR-CA. Objectives. What are your objectives for today?. COMMUNICATION STYLES.

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Effective communication

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Effective communication

Presented by

Jacquelyn Thorp Kinworthy, SPHR-CA


Objectives

  • What are your objectives for today?


COMMUNICATION STYLES


Learning to value and understand that we all have preferred COMMUNICATION styles makes working together more productive, more effective and more fun! It improves communication creates understanding, support and acceptance which is critical to organization success.


ASSESSMENTS


Please stand up if you have your highest score in “C”ConscientiouS


Please stand up if you have your highest score in “D”Direct & dominant


Please stand up if you have your highest score in “I”INTERACTIVE & INFLUENCING


Please stand up if you have your highest score in “s”Supportive & steady


American Population

C

D

I

S


How the Numbers Add Up


Unique Patterns

The way in which a person’s four dimensions combine creates how a person behaves.


Chart YOUR Numbers

34

26

28

12


So how do you like to learn?


Strengths are extensions of our natural behavior.

S

I

D

C


Where do we get into trouble?


Strengths

  • Dominance, Direct and DecisiveD's are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results.

  • Influence and Interactive

  • I's are optimistic, outgoing "people people" who like participating on teams, sharing ideas, energizing and entertaining others.

Conscientiousness and CorrectC's are sticklers for quality who like planning ahead, employing systematic approaches, and checking and re-checking for accuracy.

Supportive, Steady and Service S's are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.


The Golden Rule

Treat

others as

you

want to be treated.


The Platinum Rule

Treat Others As They Want to Be Treated.


The Communication Process


Communication Channels

Low channel richness

High channel richness

Email/Texting


Each picture portrays a different emotion.

Try to identify them.

1

Neutral

2

Surprise

3

Happy

4

Fear

5

Sad

6

Angry


Identifying Other Styles


Identifying Other Styles


Communicating With…


ADVISOR/COUNSELOR/One Who Is Merciful ISDC


ADVOCATE/AGENT/One Who Makes Peace SICD


ASSESSOR/REVIEWER/One Who Reveals Value CIDS


ATTAINER/ACHIEVER/One Who Perseveres DSIC


CHANCELLOR/JUDGE/One Who Upholds Truth DICS


COMMUNICATOR/PERSUADER/One Who Promotes I


INFLUENCER/ADVANCER/One Who Inspires DISC


PEACEMAKER/DIPLOMAT/One Who Is Faithful SCID


MEDIATOR/SYNTHESIZER/One Who Brings Together CISD


PERSUADER/CONVINCER/One Who Influences IDSC


ESTABLISHER/VISIONARY/One Who Demands D


Lucille Ball and Desi Arnaz

I S

DI


We need all four communication styles on a team to make it effective.This combination is what makes us strong.


Group Exercise – Care and Feeding

  • Move into the area of your preferred behavior.


Take aways

Please write down your primary

“take away” from this section.


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