Apply hpi today achieve business results tomorrow
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Apply HPI Today, Achieve Business Results Tomorrow PowerPoint PPT Presentation


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Apply HPI Today, Achieve Business Results Tomorrow. Emily Stephans and Jason Kral , Ameriprise Financial. The Project. Increase self-service tool adoption. Decrease contact center demand by 50%. Human Performance Improvement Model. Performance Analysis. Observation. Data Analysis.

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Apply HPI Today, Achieve Business Results Tomorrow

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Apply HPI Today, Achieve Business Results Tomorrow

Emily Stephans and Jason Kral, Ameriprise Financial


The Project

Increase self-service tool adoption

Decrease contact center demand by 50%


Human Performance Improvement Model


Performance Analysis

Observation

Data Analysis

Interviews


Interventions

Merrill’s First

Principles

of Instruction


Evaluation


Q&A

?


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