Apply hpi today achieve business results tomorrow
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Apply HPI Today, Achieve Business Results Tomorrow PowerPoint PPT Presentation


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Apply HPI Today, Achieve Business Results Tomorrow. Emily Stephans and Jason Kral , Ameriprise Financial. The Project. Increase self-service tool adoption. Decrease contact center demand by 50%. Human Performance Improvement Model. Performance Analysis. Observation. Data Analysis.

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Apply HPI Today, Achieve Business Results Tomorrow

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Apply hpi today achieve business results tomorrow

Apply HPI Today, Achieve Business Results Tomorrow

Emily Stephans and Jason Kral, Ameriprise Financial


The project

The Project

Increase self-service tool adoption

Decrease contact center demand by 50%


Human performance improvement model

Human Performance Improvement Model


Performance analysis

Performance Analysis

Observation

Data Analysis

Interviews


Interventions

Interventions

Merrill’s First

Principles

of Instruction


Evaluation

Evaluation


Apply hpi today achieve business results tomorrow

Q&A

?


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