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Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

Library Assessment Conference: Building Effective, Sustainable, Practical Assessment. August 5, 2008 LibQUAL+ Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates Presented by Colleen Cook Martha Kyrillidou

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Library Assessment Conference: Building Effective, Sustainable, Practical Assessment