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Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

Library Assessment Conference: Building Effective, Sustainable, Practical Assessment. August 5, 2008 LibQUAL+ Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates Presented by Colleen Cook Martha Kyrillidou

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Library Assessment Conference: Building Effective, Sustainable, Practical Assessment

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  1. Library Assessment Conference: Building Effective, Sustainable, Practical Assessment August 5, 2008 LibQUAL+ Lite: A New Model for Conducting Service Quality Assessments That Both Minimizes Demands on Users and Maximizes Response Rates Presented by Colleen Cook Martha Kyrillidou Bruce Thompson

  2. LibQUAL® Lite • The measurement strategy we are about to describe, used in 'LibQUAL+ Lite,' could be used in ANY Web localsurvey with more than a few questions, to: • maximize response rate and • minimize burdens on respondents.

  3. LibQUAL+®Lite LibQUAL+®Liteis a survey methodology in which (a) ALL users answer a few, selected survey questions, but (b) the remaining survey questions are answered ONLY by a randomly-selected subsample of the users. Thus, (a) data are collected on ALL QUESTIONS, but (b) each user answers FEWER QUESTIONS, thus shortening the required response time!!!

  4. LibQUAL+®Lite Person Item Bob Mary Bill Sue Ted Service Affect #1 X X X X X Info Control #1 X X X X X Service Affect #2 X X Library as Place #1 X X X X X Service Affect #3 X X Info Control #2 X X Library as Place #2 X X

  5. Median Completion Times in Seconds Across Administration Formats _______________________________________________________ Institution Format 433 3 107 5 TOTAL _______________________________________________________ Long Form 456.5 501.0 458.0 470.0 470.5 "Lite" Form 276.0 300.0 290.0 291.5 285.0 _______________________________________________________

  6. Percentages of Participants Who (a) Completed the Survey and (b) Met Inclusion Criteria Across Institutions and Administration Formats ________________________________________________________ Institution Format 433 3 107 5 TOTAL ________________________________________________________ Long Form 56.18% 35.26% 61.40% 51.07% 49.18% "Lite" Form 66.08% 51.44% 73.57% 60.54% 62.91% ________________________________________________________

  7. Participate in Beta during Fall 2008 NO FEE! Contact: libqual@arl.org

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