'Service what' presentation slideshows

Telephone Tune-up Simple Skills to Help You Improve the Customer Experience

Telephone Tune-up Simple Skills to Help You Improve the Customer Experience. Every contact we have with a customer influences whether or not they'll come back . We have to be great every time or we'll lose them. -Kevin Stirtz. Customer Service Gone Bad.

366 views • 26 slides

Disaster Case Study: How Fleet Services Survived a Tornado and Two Floods

409 views • 25 slides

The Art of the Question

The Art of the Question. Change your talk-to-listen ratio & change everything for the better. Candace Franco Training Director. The Purpose. t. o. a. n. We want to elevate our questioning skills . t. r. A. F. m. o. r. Actively work on our questions

299 views • 21 slides

BS2912 Public Administration in Britain

BS2912 Public Administration in Britain. 6 : Modernising Government- Quality issues. BS2912 Public Administration in Britain 6: Modernising Government- Quality issues. Principles

220 views • 11 slides