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BS2912 Public Administration in Britain. 6 : Modernising Government- Quality issues. BS2912 Public Administration in Britain 6: Modernising Government- Quality issues. Principles

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bs2912 public administration in britain
BS2912 Public Administration in Britain

6 : Modernising Government- Quality issues

bs2912 public administration in britain 6 modernising government quality issues
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Principles

  • Citizens are used to consumer choice and competition in the private sector – the public sector must match it
  • A closer link to be forged between spending and results
  • Clearly focused on results, with regular monitoring and reporting
bs2912 public administration in britain 6 modernising government quality issues1
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Principles

  • Innovation rather than tradition to be the keyword
  • break the assumption that everything that government does is to be provided by the public sector
  • Levers to drive up standards are: ~ money only provided for modernisation ~ Public Service Agreements set out service standards e.g. cutting class sizes, reduce waiting lists
bs2912 public administration in britain 6 modernising government quality issues2
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Principles

  • Three year rather than annual spending plans
  • develop commercial skills in partnership with industry (better use of public-private partnerships)
  • Ministers and Departments will be held to account
  • Performance to be measured by: ~ New Cabinet Committee (PSX) ~ Annual Reports
bs2912 public administration in britain 6 modernising government quality issues3
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Performance Management and Inspection

  • Encourage a ‘whole systems’ approach
  • Move from counting inputs to assessing outputs
  • intervene in inverse proportion to success
  • use the right information to monitor and improve programmes
bs2912 public administration in britain 6 modernising government quality issues4
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Encourage innovation and Share good practice

  • Work with Public Audit Forum (all audit agencies) to encourage modern service delivery
  • get rid of outdated or unnecessary statutory regulation
  • identify organisations which can be given more scope to innovate (e.g. Beacon authorities)
  • Use Public Sector Benchmarking Project
bs2912 public administration in britain 6 modernising government quality issues5
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Encourage innovation and Share good practice

  • Set up NICE (National Institute for Clinical Excellence) for the Health Service
  • Beacon Councils in local authorities; Beacon Schools
  • Carry out regulation in a fair, effective, balanced and equitable way
bs2912 public administration in britain 6 modernising government quality issues6
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Future Actions should follow 5 principles

  • Challenge (is this service what is needed ?)
  • Compare (performance with promises)
  • Consult (responsive to needs of users)
  • Compete (use best supplier whether private or public)
  • Collaborate (work across organisational boundaries)
bs2912 public administration in britain 6 modernising government quality issues7
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Future Actions

- new non-dogmatic approach to public v. private provision

  • New focus on end-results rather than on processes – (with the aim of securing best value to the taxpayer)
  • competition will be rigorously applied
bs2912 public administration in britain 6 modernising government quality issues8
BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Future Actions – Mechanisms (1)

  • encourage a quality management scheme (Charter Mark, IIP, Business Excellence model)
  • use a Modernising Government Quality Teams Task Force
  • spread best practice from ‘high scorers’
  • incorporate views of customers where possible
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BS2912 Public Administration in Britain 6: Modernising Government- Quality issues

Future Actions – Mechanisms (2)

  • use Audit Commission to develop principles of public inspection
  • set up a Best Value inspectorate
  • bring together staff from across the public sector so that policy makers learn from operational experience
  • use a website to share good practice
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