'Service continuity management' presentation slideshows

ITIL Session

2.08k views • 193 slides

Information Technology Infrastructure Library (ITIL)

914 views • 65 slides

Information Technology Infrastructure Library (ITIL)

1.19k views • 62 slides

An Overview of the Information Technology Infrastructure Library

681 views • 46 slides

Leveraging Mobile Applications in the Service Lifecycle

Leveraging Mobile Applications in the Service Lifecycle. Mark J Lloyd Vettro. Where does Mobility Boost ITIL?. ITIL v3 Core Titles. ITIL Service Lifecycle Introduction . Service Service Service Service Continual Strategy Design Transition Operation Service Improvement .

453 views • 35 slides

ITIL in a Nutshell

938 views • 28 slides

ITIL and the Help Desk

ITIL and the Help Desk. Craig Bennion University of Utah Utah Higher Education Help Desk Conference October 26, 2007. Why Service Management. Align IT services with business needs Improve quality of IT services Reduce long-term costs Improve customer and user satisfaction.

327 views • 20 slides

IT Service Management with ITIL

212 views • 19 slides

ITIL stands for I.T. Infrastructure Library

385 views • 15 slides

Business Impact Analysis

293 views • 15 slides

ITIL Overview

291 views • 15 slides

Business Impact Analysis

228 views • 15 slides

The way to gain a good reputation, is to endeavor to be what you desire to appear.

The way to gain a good reputation, is to endeavor to be what you desire to appear. Socrates. Balancing Customer Service and IT Security - ITIL Based Solutions for a Service Desk Conundrum.

253 views • 12 slides