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ITIL Overview

ITIL Overview. Presented by: Information Age Consulting www.infoagetech.ca. History. In the early years – it was relatively simple to keep information up to date as our IT assets were relatively small The typical life-cycle of a computer in the late 80s and early 90s was 5 years

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ITIL Overview

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  1. ITIL Overview Presented by: Information Age Consulting www.infoagetech.ca

  2. History • In the early years – it was relatively simple to keep information up to date as our IT assets were relatively small • The typical life-cycle of a computer in the late 80s and early 90s was 5 years • Today – the typical life cycle of computers and the software that runs on them is 2 to 3 years.

  3. Today • Organizations are managing: • Multiple technology platforms • Multiple Domains • Constant security threats from hackers • Constantly increasing demands from our customers

  4. Information Technology Infrastructure Library(ITIL) • What is ITIL? • ITIL has been dominant as best practice for IT Service Management and has become the de facto standard for many organizations

  5. Introduction to ITIL • The Business Perspective • Application Management • Deliver IT Services • Support IT Services • Managing Security • Manage the Infrastructure

  6. The Business Perspective • Business Continuity Management • Partnerships and Outsourcing • Surviving Change • Transformation of Business Practice through Radical Change

  7. Applications Management • Software Development Life Cycles (SDLC) • Requirements Management • Testing • Implementation

  8. Deliver IT Services • Capacity Management • Financial Management for IT Services • Availability Management • Service Level Management • IT Service Continuity Management

  9. Support IT Services • Service Desk • Incident Management • Problem Management • Configuration Management • Change Management • Release Management

  10. Managing Security • Availability Management • Risks and Threats • Organization and Management

  11. Manage the Infrastructure • Network Service Management • Operations Management • Management of Local Processors • Computer Installation and Acceptance • Systems Management

  12. Activation Trio IT Service Management People Process Technology

  13. What are the benefits of ITIL? • Reduce Cost of Ownership • Increased Stability of IT Environment • Increased Service/Decreased Operational Cost • Complete records of all changes • Infrastructure data to justify/create business cases

  14. Barriers to Overcome • Trying to create the ‘perfect solution’ • Small steps at first • Will require multiple tools • Update SOPs to prevent confusion

  15. Questions? Please contact: Information Age Consulting 2822 Hunter Road Shawnigan Lake, BC V0R 2W0 (250) 217-5101 informationage@shaw.ca www.infoagetech.ca

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